PROBLEMS
TRY THIS...
1.
On Platinum wall
control, there is no
outside temperature
displayed on screen
.
•
At its very start-up or after a power failure, it
Takes some minutes before the outside
temperature appears on screen. Set the wall
control on MIN or MAX in VENT Mode.
•
If the problem is not solved by the above, Contact
your installer.
2. On Platinum wall
control, error code E1,
E3 or E4 appears
on screen.
•
Contact your installer.
3. Nothing works.
•
See if the unit is plugged in.
•
See if the unit is receiving power from the house
circuit breaker or fuse.
4. Condensation
on windows.
(Air too humid.)
•
See
Controls Section on pages 4 to 13.
•
Leave curtains half-open to allow air circulation.
•
Store all firewood in a close room with a
dehumidifier or in a well ventilated room, or store
the wood outside.
•
Do not adjust the thermostat of your heating
system below 18°C (64°F).
5. Inside air too dry.
•
Temporarily use a humidifier.
•
See
Controls Section on page 4 to 13.
6. Air too cold at the air
supply grille.
•
Check if the exterior hood is not blocked.
•
See
Controls Section on page 4 to 13.
•
Install a duct heater.
7.
The LED of the
integrated control is
blinking red.
a) HRV 90H-V ECM only:
There is a problem with
one of the motors. The unit is OFF. Contact your
installer.
b) 90H-V and 60H Novo+:
There is a problem with
the exhaust motor. The unit is OFF. Contact your
installer.
8.
The LED of the
integrated control is
blinking green.
•
There is a problem with the thermistor. The unit is
still working, but will defrost frequently. Contact
your installer.
9.
The LED of the
integrated control is
blinking amber.
•
There is a problem with the motorized damper.
The unit is OFF. For a 2.30-hour period, the unit
will try to reset the damper at every 30 minutes.
After 2.30 hours, if the problem is not solved, the
unit stops trying to reset damper.
•
Contact your installer.
10.
The integrated control
push button does not
work.
•
The 30-second boot sequence is not completed.
•
See
Integrated Control on page 4.
4
.
Troubleshooting
If the problem is still not solved, all your installer or the nearest approved
Service Center. Also, you can reach the Customer Service Department
at the following phone number: 1-800-567-3855.
