Page 35
Owner’s Manual - S42
ENGLISH
7.6 Control System Troubleshooting (Proflame II)
PROBLEM OBSERVED
POSSIBLE CAUSE
CORRECTIVE MEASURE
Gas odor during setup
Gas Leak
WHAT TO DO IF YOU SMELL GAS
Do not try to light any appliance.
Do not touch any electrical switch; do not use
any phone in your building.
Leave the building immediately.
Immediately call your gas supplier from a
neighbor’s phone. Follow the gas supplier’s
instructions.
If you cannot reach your gas supplier, call the
fire department.
Gas odor before first
ignition
Gas Leak
Fireplace is “on” but no
flame and pilot is not trying
to light
Gas Line Valve turned “off”
Turn shutoff valve to “open” powsition
Control module in “lockout”
Turn fireplace “off” and then back “on”
Pilot continues to spark
when pilot is lit.
Not enough gas to pilot
Wait for pilot flame to strengthen
Low Gas Pressure
Check pressures.
Pilot igniter/sensor is dirty
Clean pilot.
Pilot not grounded well
Check ground connections
Draft in firebox
Vent restrictor not installed
Pilot sensor has been bent
Replace pilot
Pilot will not ignite, or will
not stay lit
Pilot igniter/sensor is dirty
Clean flame sensor and pilot igniter.
Pilot not grounded well
Check ground connections
Sensor Wire loose
Check sensor wire terminals
Gas pressure incorrect
Adjust gas pressure
Pilot Gas Line bent or kinked
Replace pilot tube
Faulty pilot, Sensor bent
Replace Pilot
Faulty valve
Replace Valve
Burner takes too long to
fully light
Low gas pressure
Check gas supply pressure
Clogged or dirty carryover/
burner ports
Clean ports
Blocked orifice
Check orifice opening
Faulty valve
Replace valve
Burner does not light but
pilot remains on
Low gas pressure
Check gas supply pressure
Clogged or dirty burner ports
Clean burner ports
Blocked orifice
Check orifice opening
Loose wire connections
Check valve/control module connections
Faulty pilot
Replace pilot
Faulty valve
Replace valve
