42
43
EN
EN
Useful information
Useful information
B
B
Problem
Cause
Solution
The colour of the clothes
has changed. (**)
Too much laundry has been
added.
• Do not overload the
machine.
The detergent used is wet.
• Keep detergents
closed in a moisture-free
environment and avoid
exposing them to excessive
temperatures.
A higher temperature has
been selected.
• Select the right
programme and
temperature for the type
and level of dirtiness of the
laundry.
Rinsing does not work
properly.
The amount of detergent,
brand, and storage
conditions used are not
appropriate.
• Use the appropriate
detergent for the washing
machine and your laundry.
Keep detergents closed in a
moisture-free environment
and avoid exposing them to
excessive temperatures.
The detergent was put in
the wrong compartment.
• If detergent is introduced
into the prewash
compartment when the
prewash cycle is not
selected, the machine may
draw out this detergent
during the rinsing or
softening stage. Enter
the detergent in the right
compartment.
The pump filter is clogged.
• Check the filter.
The drain hose is bent.
• Check the drain hose.
Problem
Cause
Solution
The laundry has become
stiff after washing. (**)
Not enough detergent is
being used.
• With water hardness,
using too little detergent
can cause the laundry to
turn grey over time. Use
an appropriate amount of
detergent depending on the
water hardness.
The detergent was put in
the wrong compartment.
• If detergent is introduced
into the prewash
compartment when the
prewash cycle is not
selected, the machine may
draw out this detergent
during the rinsing or
softening stage. Enter
the detergent in the right
compartment.
The detergent may have
been mixed with the fabric
softener.
• Do not mix the fabric
softener with the detergent.
Wash and clean the
detergent drawer in hot
water.
The laundry does not smell
of fabric softener. (**)
The detergent was put in
the wrong compartment.
• If detergent is introduced
into the prewash
compartment when the
prewash cycle is not
selected, the machine may
draw out this detergent
during the rinsing or
softening stage. Wash
and clean the detergent
drawer in hot water. Enter
the detergent in the right
compartment.
The detergent may have
been mixed with the fabric
softener.
• Do not mix the fabric
softener with the detergent.
Wash and clean the
detergent drawer in hot
water.