Vado
Wedmore Road
Cheddar
Somerset BS27 3EB
Vado is a division of Norcros Group (Holdings) Limited
VADO reserve the right to change product specification without prior notice. E&OE. © VADO 2013
Customer Service:
0844 980 0748
www.vado-uk.com
Extended Warranty AVAILABLE NOW. Call 0844 980 0748 for more details.
VADO STANDARD GUARANTEE
UK SERVICE POLICY
In the event of a product fault or complaint occurring, the following
procedure should be followed:
1.
Telephone Customer Service on
0844 980 0748
having available,
your details including post code, the model number and power
rating of the product, together with the date of purchase and, where
applicable, details of the particular fault.
2.
If required, the Customer Service Advisor will arrange
for a qualified engineer to call.
3.
All products attended to by a Vado service engineer must be installed
in full accordance with the Vado installation guide applicable to the
product.
(Every product pack contains an installation guide, however,
they can also be bought via our Customer Service Spares Department)
.
4.
Our engineer will require local parking and if a permit is required this
must be available to the engineer on arrival at the call.
5.
It is essential that you or an appointed representative
(who must
be over 18 years of age)
is present for the duration of the service
engineer's visit. If the product is in guarantee you must produce proof
of purchase.
6.
Where a call under the terms of guarantee has been booked and
the failure is not product related
(i.e. scaling and furring, incorrect
water pressure, pressure relief device operation or electrical/plumbing
installation fault)
a charge will be made. A charge will also be issued
if nobody is at home when the service engineer calls or adequate
parking/permit is not available.
7.
If the product is no longer covered by the guarantee an up front fixed
fee will be charged before the site visit.
8.
Should proof of purchase not be available on an “in-guarantee” call,
or should the service engineer find that the product is no longer
under guarantee, the engineer will charge the same fixed price and
the customer will be expected to pay the engineer before he leaves.
If payment is not made on the day an administration charge will be
added to the fixed charge.
9.
If a debt is outstanding from a previous visit, or from any other Vado
purchase, Vado reserves the right to withhold service until the debt
has been settled.
10.
Vado takes the health, safety and wellbeing of its employees very
seriously and expects customers to treat all staff members with respect.
Should any employee feel threatened or receive abuse, either verbally
or physically, Vado reserves the right to withhold service and will
support the employee with a legal prosecution.
Replacement Parts Policy
Availability:
It is the policy of the manufacturer to maintain parts
availability for the duration of production and a period of five years
thereafter, in accordance with industry standards.
Spare parts are available via our website, www.vado-uk.com,
or by telephoning Vado Customer Service Spares Department.
Payment should be made by credit/debit card (excluding American
Express or Diners Card). Payment can also be made by pre-payment
of a pro forma invoice by cheque or money order.
Telephone orders are based on information given during of the call.
Before contacting Vado, please verify your requirements
using the information contained in the supplied user guide.
Vado cannot accept liability for incorrect part identification.
For the latest Terms & Conditions, please see:
www.vado-uk.com
With the exception of accessories, Vado guarantee the product
against all manufacturing defects for a period of
2 years
for
domestic use only, from the date of purchase, provided that it
has been installed by a competent person in full accordance
with the fitting instructions.
All accessories such as shower heads, hoses and riser rails carry a
1 year
parts only guarantee against manufacturing defects.
Any part found to be defective during this guarantee period we
undertake to repair or replace at our option without charge so
long as it has been properly maintained and operated in
accordance with the operating instructions, and has not been
subject to misuse or damage. This product must not be taken
apart, modified or repaired except by a person authorised by
Vado. This guarantee applies only to products installed within
the United Kingdom and does not apply to products used
commercially. This guarantee does not affect your statutory
rights.
What is not covered:
1. Breakdown due to:
a)
use other than domestic use by you or
your resident family;
b)
wilful act or neglect;
c)
any
malfunction resulting from the incorrect use or quality of
electricity, gas or water or incorrect setting of controls;
d)
failure to install in accordance with the installation guide.
2. Claims for missing parts once the product has been installed.
3. Repair costs for damage caused by foreign objects or
substances.
4. Total loss of the product due to non-availability of parts.
5. Compensation for loss of use of the product or consequential
loss of any kind.
6. Call out charges where no fault has been found with the
appliance.
7. The cost of repair or replacement of pressure relief devices,
showerheads, hoses, riser rails and/or wall brackets, isolating
switches, electrical cable, fuses and/or circuit breakers or any
other accessories installed at the same time.
8. The cost of routine maintenance, adjustments, overhaul
modifications or loss or damage arising there from, including
the cost of repairing damage, breakdown, malfunction caused
by corrosion, furring.
9. Call out charges where the water supply cannot be isolated,
this includes consequential losses arising from unserviceable
supply valves.
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