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9 Trouble-shooting
Message
Possible cause
Solution
▪
«A1/E24»
▪
Temperature must
drop below 300 °C
▸ Allow the appliance to cool down.
▸ Acknowledge the error message by
touching «OK».
–
Appliance is ready for operation
again.
▪
«A1/E69» in
pyrolytic appli-
ances
▪
Door status detection
failed.
▸ Push in the door status detection
device next to the locking hook and
keep it pressed.
–
The following appears in the dis-
play: «OK».
▸ Press «OK».
▸ Push in the lever of the door status
detection device for 15 seconds. Dur-
ing these 15 seconds, the locking
hook will move.
9.2
Other possible problems
Problem
Possible cause
Solution
▪
Appliance is
not working
▪
A household fuse or
circuit breaker has
tripped.
▸ Change the fuse.
▸ Reset the circuit breaker.
▪
The fuse or circuit
breaker keeps blow-
ing.
▸ Contact Customer Services.
▪
Interruption in the
power supply.
▸ Check the power supply.
▪
Demo mode is
switched on.
The demo mode can only be switched
off with the security code.
▸ Contact Customer Services.
▪
Appliance is faulty.
▸ Contact Customer Services.
▪
Appliance door
does not open
automatically
(depending on
model)
▪
Power failure
▸ Appliance door can be opened
manually.
▪
Appliance is faulty.
▸ Contact Customer Services.
▪
Illumination is
not working
▪
Halogen light is de-
fective.
▸ Switch off the oven.
▸ Disconnect the appliance from the
electricity supply.
▸ Replace the halogen light bulb.
▪
Cooking time
seems longer
than usual
▪
Appliance only has a
one-phase connec-
tion.
▸ Connect appliance with a two-phase
connection.
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