Page 10
P
5
Troubleshooting
T
If the phone hasn't connected to an AP, refer to Section 3.1
("Connecting to Open Access Points") and Section 3.2
("Connecting to Protected or Specific Access Points") for advice.
If the phone has connected to an AP but hasn't registered
with the Vonage Network, the following message will
appear "No Service Try Another AP”. This may indicate
connection to an AP for which there is no Internet, or
possibly an AP that has filtering. Try connecting to another AP.
- If you purchased this WiFi phone from a retail store, you
need to activate your device at
ww.vonage.co.uk/activate
.
- Is there sufficient signal strength?
Check the Signal
B
ars in the top left
corner of the display.
M
ove closer to
the AP for better signal strength.
- Is the Keypad locked? If so, unlock by
pressing and holding until the
indicator disappears.
The phone cannot be switched on:
- Press and make sure you hold it down for more than
2 seconds.
- If it still doesn't switch on, check your battery.
R
efer to Section 2,
"Insert the
B
attery", and if necessary, charge the battery.
Strong
Weak
