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Service Manual
47
Warranty and Service
Limited Warranty
Utah Medical Products, Inc. (UTMD) warrants each new (the product) against defects in
materials and/or workmanship for a period of two years from the date of purchase and agrees to
repair or replace any defective product without charge. This warranty does not cover damage
resulting from accident, misuse, lack of reasonable care or proper maintenance. This warranty shall
be void if the product is repaired by anyone other than UTMD or an authorized service agent. This
warranty does not extend to anyone other than the original purchaser nor to accessories
manufactured by other vendors.
Except as provided herein, UTMD makes no warranties of any kind, either expressed or implied and
specifically excluding any warranty of merchantability or warranty of fitness for a particular
purpose.
UTMD will not be liable for any special, nonconsequential or incidental damages arising out of the
use or inability to use the product. In no event shall UTMD's liability hereunder exceed the
purchase price of the product. This warranty shall be void and of no force and effect with respect
to any product which is damaged as a result of A) neglect, alteration, electric current fluctuation
or accident; B) improper use, including failure to follow proper operating and maintenance
instructions, and to provide proper environmental conditions prescribed in UTMD's product
instruction manual; C) repair by other than UTMD or authorized service agents appointed by
UTMD's service announcements; or D) use of supplies or parts which do not meet UTMD
specifications.
Obtaining Service
To obtain warranty service, please call UTMD at 800-533-4984 (outside USA and Canada
–
801-
566-1200) to receive specific instructions. Please be prepared to provide:
• Your UTMD account number, if known
• Your billing address
• Your shipping address
• A description of the problem with, or the service requested for, the system
• A purchase order number or authorization to bill the service, if the system is not
under warranty.
A return goods authorization (RGA) number will be issued, and should appear on the return
address label. Returns without an RGA number may be refused. To avoid shipping damage, the
system should only be shipped in its original packaging. If you have not retained the
original packaging, UTMD can arrange for a replacement box and packing material.
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