3
2.
Enhanced Manufacturer Warranty and Protection Plan
In addition to the Standard Manufacturer Warranty set forth above in Paragraph 1, USI also
provides an Enhanced
Manufacturer Warranty and Protection Plan to the original purchaser of the equipment for a
period of Two (2) years from the date of shipment. The terms of this Enhanced Manufacturer
Warranty and Protection Plan (hereinafter referred to as the “Plan”) is set forth below:
a.
The Plan provides unlimited email, phone and web-based support from USI Support
(“Support”) as well as replacement parts, equipment, and return shipping due to normal
wear and tear and accidental damage during the Coverage Period, subject to the
following limitations:
b.
Customers will be covered for up to three (3) incidents under the Plan per year in a
Coverage Period. An “incident” means that a Customer either receives (a) a replacement
part and/or equipment from USI * or (b) mail-in, physical service on a Product
performed by USI or its agents.
c.
c. The Plan will cover the following non-consumable parts: timing boards, rollers,
switches, user interface components (buttons and dials), power supplies, cables and
wire harnesses, motors and mechanical components.
d.
USI shall have the option, at its own discretion, whether to: (1) ship replacement parts
to repair the equipment; (2) bring the equipment to USI for servicing and repair, and/or;
(3) to provide replacement equipment, and/or (4) to coordinate a repair service at the
site where the product is housed.
e.
Exclusions and Limitations. The Plan does not cover the following consumable parts:
laminating film. The Plan does not cover damage due to abuse, neglect or misuse,
extreme environment, unusual physical or electrical stress or interference, exposure to
moisture, flooding, or fire.
f.
Support determines course of action. The decision to issue replacement parts or have
Product or parts of Product returned for servicing under this Plan is at Support’s
discretion. If replacement parts are deemed necessary, Support will coordinate
shipment to you. If replacement parts are deemed unnecessary by Support, Customer
may purchase a replacement part at cost. For service requiring return of Product or
parts of Product, Support will issue a Return Authorization (“RA”) Number to Customer.
Unauthorized returns will not be accepted under any circumstances. USI will cover
shipping both ways, and Support will choose and pay for method of return shipment to
Customer. If Customer requests expedited shipping, it will be arranged by USI at an
additional fee to be pre-paid by Customer.
