17
17
it does not, the port needs to be added, and possibly enabled in the BIOS.
Consult your Windows NT manual for information about adding ports. After
you add or enable the port, follow the instructions in this guide for your
operating system.
My software isn’t recognizing my modem.
Possible solution:
Your communications software may not function
properly if you have more than one version of the software installed or if you
are using an older version. We highly recommend using the
communications software provided with your modem on the Installation
CD-ROM.
Possible solution:
Make sure the modem is plugged in and turned on. If it
is, check the outlet with another electric device (like a lamp) to be sure that
you are getting power. Also, you must use the power supply that came with
your modem; other similar-looking power supplies may be of different
voltages and could damage your modem. When your modem is properly
connected to an electrical outlet, a wall outlet, or a surge protector and is
turned on, the CTS and MR lights on the front panel will be illuminated.
Windows XP, 2000
You may not have the correct modem type selected in your software or in
Windows. Click Windows
Start
,
Settings
(Windows 2000 only), and then
Control Panel
. When Control Panel opens, click
Phone and Modem
Options
. Click the Modems tab. Here you will see a list of installed modems.
You can also add, remove, or view the properties of modems from this
window. The U.S. Robotics modem you have installed should be present in
the list of installed modems. If none of the modem descriptions in the list
matches your U.S. Robotics modem or no modems are listed, your modem
is not properly installed. Try reinstalling your modem using the instructions
on this guide for your operating system.
Windows Me, 98, 95, NT
You may not have the correct modem type selected in your software or in
Windows. Click Windows
Start
,
Settings
, and
Control Panel
. When Control
Panel opens, double-click
Modems
. Here you will see a list of installed
modems. You can also add, remove, or view the properties of modems from
this window. The U.S. Robotics modem you have installed should be
present in the list of installed modems. If none of the modem descriptions
in the list matches your U.S. Robotics modem or no modems are listed, your
modem is not properly installed. Try reinstalling your modem using the
instructions in this guide for your operating system.
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