94
DS1375-020E
Once the selection parameters have been set, confirm by pressing the key
.
The following screen will appear:
Call records can be downloaded in .csv format for any other further processing.
12.12 CDR (CALL RECORD)
The
CDR
page allows checking the call history, managed through iPerTAlk system, by applying filters based on
calling number, called number, time interval, call outcome and engaged line.
The fields and the the filters available are:
—
Caller:
number that made the call (internal for outbound calls, external for incoming calls).
—
Called:
number called (internal for incoming calls, external for outbound calls).
—
Line:
filter on the lines available in the system to isolate calls based on the outbound/inbound line.
—
Type:
All:
list of all the calls made and received in the system.
Connected:
call that established a telephone connection.
Consultation
: consultation call in transfer phase.
Abandoned:
call that was not completed due to a mistake in the number or another type of error.
Not Answered:
call that reached the system or a terminal but was not answered.
Busy:
call not completed due to a busy number or extension.
Hold:
call hung up by the caller while it was on hold.
Blacklist:
call dropped because the calling number is on the blacklist.
Invalid extension:
the call was not managed because the destination was not present in the numbering plan
and no lines were configured
Blind transfer:
the call has been transferred to another destination
Hanging up in conference:
the call was hung up by the user while participating in a conference
Failed:
the call was not managed due to a configuration error.
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