INSUHF0518
12
STELPRO DESIGN INC.
Saint-Bruno-de-Montarville, Québec, Canada, J3V 6L7
This limited warranty is offered by STELPRO Design inc. (“STELPRO”) and applies to the following product made by STELPRO:
UFH model. Please read this limited warranty carefully. Subject to the terms of this warranty, STELPRO warrants its products
and their components against defects in workmanship and/or materials for the following periods from the date of purchase:
2 years. This warranty applies only to the original purchaser; it is non-transferable and cannot be extended.
CLAIM PROCEDURE
If at any time during the warranty period the unit becomes defective, you must cut off the power supply at the main electrical
panel and contact 1) your installer or distributor, 2) your service center or 3) STELPRO’s customer service department. In all
cases, you must have a copy of the invoice and provide the information written on the product nameplate. STELPRO re-
serves the right to examine or to ask one of its representatives to examine the product itself or any part of it before honoring the
warranty. STELPRO reserves the right to replace the entire unit, refund its purchase price or repair a defective part. Please note
that repairs made within the warranty period must be authorized in advance in writing by STELPRO and carried out by persons
authorized by STELPRO.
Before returning a product to STELPRO, you must have a STELPRO authorization number (RMA). To obtain it, call the customer
service department at: 1-800-363-3414 (electricians and distributors - French), 1-800-343-1022 (electricians and distributors -
English), or 1-866-766-6020 (consumers). The authorization number must be clearly written on the parcel or it will be refused.
CONDITIONS, EXCLUSIONS AND DISCLAIMER OF LIABILITY
This warranty is exclusive and in lieu of all other representations and warranties (except of title), expressed or implied, and
STELPRO expressly disclaims and excludes any implied warranty of merchantability or implied warranty of fitness for a particu-
lar purpose.
STELPRO’s liability with respect to products is limited as provided above. STELPRO shall not be subject to any other obliga-
tions or liabilities whatsoever, whether based on contract, tort or other theories of law, with respect to goods or services fur-
nished by it, or any undertakings, acts or omissions relating thereto. Without limiting the generality of the foregoing, STELPRO
expressly disclaims any liability for property or personal injury damages, penalties, special or punitive damages, damages for
lost profits, loss of use of equipment, cost of capital, cost of substitute products, facilities or services, shutdowns, slowdowns,
or for other types of economic loss or for claims of a dealer’s customers or any third party for such damages. STELPRO specifi-
cally disclaims all consequential, incidental and contingent damages whatsoever.
This warranty does not cover any damages or failures resulting from: 1) a faulty installation or improper storage; 2) an abusive
or abnormal use, lack of maintenance, improper maintenance (other than that prescribed by STELPRO) or a use other than
that for which the unit was designed; 3) a natural disaster or an event out of STELPRO’s control, including, but not limited to,
hurricanes, tornadoes, earthquakes, terrorist attacks, wars, overvoltage, flooding, water damages, etc. This warranty does not
cover any accidental or intentional losses or damages nor does it cover damages caused by negligence of the user or owner of
the product. Moreover, it does not cover the cost of disconnection, transport, and installation.
The warranty is limited to the repair or the replacement of the unit or the refund of its purchase price, at the discretion of
STELPRO. Any parts replaced or repaired within the warranty period with the written authorization of STELPRO will be war-
ranted for the remainder of the original warranty period. This warranty will be considered null and void and STELPRO will have
the right to refuse any claims if products have been altered without the written authorization of STELPRO and if the nameplate
numbers have been removed or modified. This warranty does not cover scratches, dents, corrosion or discoloration caused by
excessive heat, chemical cleaning products and abrasive agents. It does not cover any damage that occurred during the ship-
ping.
Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages and some of
them do not allow limitations on how long an implied warranty lasts, so these exclusions or limitations may not apply to you.
This warranty gives you specific legal rights and you may have other rights which vary from state to state or from province to
province.
STELPRO LIMITED WARRANTY
