Universal Flow Monitors FlowStream FP Series, Руководство пользователя

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FPMAN-1-190214 Page 18
NOTICE
RETURN MATERIAL AUTHORIZATION
Please read the following UFM policy information carefully. By following the
guidelines outlined below you will assist in providing a timely evaluation and
response regarding the status of your flowmeter. UFM evaluates all
AUTHORIZED RETURNED MATERIALS in a timely manner and will promptly
provide notification regarding the status of the related materials and/or a written
quotation indicating the total charges and description of the necessary repairs.
1. All returns must have a RMA form completed by the customer.
2. Any meter returned that was previously in service must have the OSHA requirements completed and a
MSDS included where applicable.
3. An RMA number will only be issued when UFM has received a copy of the completed RMA form and any
applicable MSDS.
4. A
“Return Goods” shipping label (located in the back of the Instruction Manual) must be used for returning
materials to UFM.
5. Returned goods must be shipped prepaid or they will be rejected.
REPAIRABLE MATERIAL
Written or verbal authorization to proceed with the repair under an assigned
Purchase Order must be received within 30 days of repair quotation. If the unit(s) is
repaired, the $90.00 evaluation charge will be applied to the quoted repair costs. If no
repairs are authorized within this 30-day period, the customer will be billed $90.00 plus
shipping charges and the materials will be returned to the customer.
NON-REPAIRABLE MATERIAL
If materials are found non-repairable, a written notice that the material is non-repairable
will be provided to the customer by UFM. If no disposition to scrap or return the material
is received from the customer within 30 days, non-repairable material will be scrapped
and the customer will be billed the $90.00 evaluation charge. If a UFM replacement
unit is purchased within 30 days of non-repairable condition notice, the $90.00
evaluation fee will be waived. The return of non-repairable materials may be ordered
by a customer Purchase Order; shipping and handling charges will be assumed by
customer.
RETURN FOR RESTOCK
All goods returned for restock adjustment must be:
A. New and unused.
B. Returned to the factory within ONE YEAR of date of original shipment.
C. Returned through the distributor where the goods were originally purchased.
D. Returned material will be subject to an evaluation charge of $90.00.
The customer will be advised of the restocking adjustment for all restockable goods.
Upon customer
’s acceptance of the restocking adjustment, the $90.00 evaluation fee will
be waived and UFM will issue a credit to the customer. The customer will be advised of
any
non-restockable goods and will be charged the $90.00 evaluation fee plus any
shipping charges if goods are returned to the customer.