© 2023 United States Stove Company
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TROUBLESHOOTING GUIDE
When your stove acts out of the ordinary, the first reaction is to call for help. This guide may save time and money by
enabling you to solve simple problems yourself. Problems encountered are often the result of only five factors: 1) poor
fuel; 2) poor operation or maintenance; 3) poor installation; 4) component failure; 5) factory defect. You can usually
solve those problems related to 1 and 2. Customer service can solve problems relating to 3, 4 and 5. Refer to diagrams
in the “Repair Parts” section to help locate indicated parts. For the sake of troubleshooting and using this guide to
assist you, you should look at your heat level setting to see which light is flashing.
• Disconnect the power cord before performing any maintenance! NOTE: Turning the ON/OFF Switch to ”OFF” does
not disconnect all power to the electrical components of the stove.
• Never try to repair or replace any part of the stove unless instructions for doing so are given in this manual. All other
work should be done by a trained technician.
Display is Flashing “E1”
Possible Causes
Possible Remedies: (Unplug stove first when possible)
The convection blower is overheating and
tripping the internal temperature shutoff.
Clean any dust off of the windings and fan blade. If oiling the
blower does not help, the blower may be bad.
The stove is being left on the highest setting for
extended periods of time.
If operating the heater on the highest heat setting, the room
temperature could increase enough and lead to potential
overheating situations. If this happens try operating at a lower
heat setting.
Fuel other than wood pellets is being burned in
the stove.
This pellet stove is designed and tested to use wood pellets.
Check for signs of fuel other than wood pellets. No other types
of fuel have been approved for this pellet stove. If there are signs
of other types of fuel being used, stop using them immediately.
Power surge or brown out situation.
A power surge, spike, or voltage drop could cause the high limit
switch to trip. Check to see if a surge protector is being used on
the stove. If not, recommend one to the customer.
High Limit Switch is malfunctioning.
If the other items check out OK, replace the high limit switch.
ATTENTION: THIS WOOD HEATER NEEDS PERIODIC INSPECTION AND REPAIR FOR PROPER OPERATION.
IT IS AGAINST FEDERAL REGULATIONS TO OPERATE THIS WOOD HEATER IN A MANNER INCONSISTENT
WITH OPERATING INSTRUCTIONS IN THIS MANUAL.
