APPENDIX 5 TROUBLESHOOTING
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APPENDIX 4 TROUBLESHOOTING
Please refer to the table below for easy troubleshooting. The table describes some typical problems and also their
solutions. Please check them before calling your DVR dealer.
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FAQ (Frequently ask question)
Questions
Solutions
Check power cord connection.
No power
Confirm that there is power supplied from the outlet.
DVR is not working when pressing any button
You might be under “Key Lock” mode. Press any key and enter the password to exit
this mode.
Replace with another HDD for testing.
Replace with another HDD cable for testing.
HDD detection failed
Make sure HDD “Master”, “Slave” mode is correctly set.
Replace with another USB flash drive for testing.
Can’t detect your USB flash drive
Format the USB flash drive as FAT32 format and try again.
Confirm the camera is power supplied.
Check the setting of the camera lens.
Check the monitor’s video cable and connection.
No live video
Check the camera’s video cable and connection.
Check if the HDD is installed and connected properly.
No recorded video
Check the “MANUAL RECORD ENABLE” is set to “ON” , and the record function in
the “CAMERA” menu is set to “ON” too.
Timer recording is not working
Check if “TIMER RECORD ENABLE” option is set to “ON” and the timer schedule has
been arranged.
Check if “EVENT RECORD ENABLE” option is set to “ON”.
Check the detection function “DET” is set to “ON”.
Motion detection recording is not working
Check the detection area “AREA” has been setup.
Can’t play the recorded data on my DVR
There must be at least 8192 images of recorded data for playback to work properly. If
not, your DVR will stop the playback.
For example, if the IPS is set to 30, the recording time should be at least 273 seconds
(8192 images / 30 IPS) for the playback to work properly.
Can’t backup the video with audio
Make sure the audio cameras are connected to the DVR channels which support the
audio function (CH1, CH2, CH3 and CH4).
Check the DVR firmware version.
Can’t view the DVR images over the network
with IE web browser
Please choose to allow the web browser ActiveX or applet in the pop-out message.
You need to be a supervisor to operate this function. For details, please see “Account”
at page 40.
Check if the network connection information is correct (IP Address / Port / User Name
/ Password).
Failed to backup the recorded files of the DVR
from remote PC side.
(For details, please see “Network Backup” at
page 33.)
Specify the hard disk (HDD Number) and channel number (Channel) within which
have the recorded data you need.
Check the USB flash drive is formatted to FAT32.
Failed to upgrade the firmware / OSD file
Check the firmware / OSD file is correct.
Check whether if the batteries are installed or not.
Aim at the IR receiving zone and try again.
Can’t use the IR remote control
Check the lock button on the DVR front panel is switched to the right position.
Time and date settings return to default values
If the time and date settings return to their default values after the DVR is rebooted,
please charge the DVR for at least 24-48 straight hours. Please contact your local
retailer if the situation still occurs.
A new log is added in the system log other than
the hourly logs.
A new log will be added in the system log when the HDD data is overwritten
or the recording starts after DVR reboots.
