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Troubleshooting
In the course of everyday operations, you may encounter minor malfunctions in the UEC 6000 or the
UEC 7000 unit. Before calling for service, review the troubleshooting steps below. The first source of
information is your application provider. If this contact is not successful, call the Unisys Help Desk at
1-800-328-0440.
Modem Does Not Function
1. Examine the telephone line cord and all telephone connections to ensure that they are still
connected properly.
2. Ensure the telephone line is working by removing the connection from the UEC 6000 or the
UEC 7000 and connecting it to a telephone base unit.
3.
If the telephone line is not working, contact your local telephone company for repair.
Peripheral Device Does Not Respond
1. Ensure that the scanner’s cable is still properly connected to the correct port on the back of the
unit (according to instructions provided by your distributor/reseller).
2. If the problem persists, contact your application provider.
3. Ensure that the correct power adaptor is connected to the unit and change adaptors if
necessary.
