a.
Make sure that all installed hardware and software are supported.
See the Unisys public Product Support site at http://
public.support.unisys.com/common/welcome.aspx?pla=E5B&.nav=5400BG1
to verify that the blade server supports the installed operating system,
optional devices, and software levels. If any hardware or software
component is not supported, uninstall it to determine whether it is causing
the problem. You must remove nonsupported hardware before you contact
Unisys or an approved warranty service provider for support.
b.
Make sure that the blade server, operating system, and software are
installed and configured correctly.
Many configuration problems are caused by loose power or signal cables or
incorrectly seated adapters. You might be able to solve the problem by
turning off the blade server, reconnecting cables, reseating adapters, and
turning the blade server back on. For information about performing the
checkout procedure, see “Checkout procedure” on page 146.
If the problem is associated with a specific function (for example, if a RAID
hard disk drive is marked offline in the RAID array), see the documentation
for the associated controller and management or controlling software to
verify that the controller is correctly configured.
5.
Check for errata, Technical Information Bulletins (TIBs) and Customer
Technical Bulletins (CTBs)
Errata, Technical Information Bulletins (TIBs), and Customer Technical Bulletins
(CTBs) are available from the Unisys Support site at ES5000 Model 5400B G1
and Model 5230R G1 Product Support site page.
6.
Use the troubleshooting tables
See “Troubleshooting tables” on page 147 to find a solution to a problem that
has identifiable symptoms.
A single problem might cause multiple symptoms. Follow the diagnostic
procedure for the most obvious symptom. If that procedure does not diagnose
the problem, use the procedure for another symptom, if possible.
If the problem remains, contact Unisys or an approved warranty service
provider for assistance with additional problem determination and possible
hardware replacement.
Undocumented problems
If you have completed the diagnostic procedure and the problem remains, the
problem might not have been previously identified by Unisys. After you have
verified that all code is at the latest level, all hardware and software configurations
are valid, and no light path diagnostics LEDs or log entries indicate a hardware
component failure, contact Unisys or an approved warranty service provider for
assistance. Be prepared to provide information about any error codes and collected
data and the problem determination procedures that you have used.
Chapter 1. Start here
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