Chapter 1. Start here
You can solve many problems without outside assistance by following the
troubleshooting procedures in this documentation and on the Unisys support Web
site (www.support.unisys.com).
This
Problem Determination and Service Guide
describes the diagnostic tests that you
can perform, troubleshooting procedures, and explanations of error messages and
error codes. The documentation that comes with your operating system and
software also contains troubleshooting information.
To use the Unisys Support site, complete the following steps:
1.
Log in at www.support.unisys.com.
2.
In the
Midrange Servers
group, in
Blade Servers
, select
ES5000 Model 5400B
G1 and Model 5230R G1
.
3.
Click
Go
to display the
ES5000 Model 5400B G1 and Model 5230R G1 Product
Support
page.
4.
Click
Drivers and Downloads
to display the supported hardware products and
downloadable files for the blade server or chassis, or click
Documentation
for
documentation. Click other choices as needed.
You can also go to the ES5000 Model 5400B G1 and Model 5230R G1 Product
Support page at the following URL: http://public.support.unisys.com/common/
welcome.aspx?pla=E5B&nav=5400BG1.
Diagnosing a problem
Before you contact Unisys or an approved warranty service provider, follow these
procedures in the order in which they are presented to diagnose a problem with
your blade server.
1.
Determine what has changed.
Determine whether any of the following items were added, removed, replaced,
or updated before the problem occurred:
v
Unified Extensible Firmware Interface (UEFI) code
v
Device drivers
v
Firmware
v
Hardware components
v
Software
If possible, return the blade server to the condition it was in before the problem
occurred.
2.
Collect data.
Thorough data collection is necessary for diagnosing hardware and software
problems.
Note:
Event messages that include links to descriptions and recommended
actions can be viewed in the advanced management module event log (see the
ES5000 Advanced Management Module User's Guide
for additional information). A
listing of all general event information is in the
ES5000 Advanced Management
Module Messages Guide
.
1
