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Warranty
Warranty Policy for
Unisto Electronic Seals
1. General
The warranty commences on the date of sale.
For customers the warranty will expire 12 months
from this date.
This commencement date can be found on the de-
livery note received with the goods, on the sales
invoice or alternatively by reading the produc-
tion code from the serial number on the back of
the product i.e. H2507 would be week 25 / year
2007.
It is mandatory that the serial number is still intact
on the product when requesting a warranty re-
pair.
Failure for this could result in the product being
deemed out of warranty.
Products covered under the Unisto warranty may be
repaired or replaced in the following ways:
a)
by replacing components with either new- or
parts that are equivalent to components, which
have been discontinued
b) with an equivalent product which may have been
subject to prior use
c) with a new unit
Repair procedure is according to current easy repair
process.
All defective products must firstly be returned to the
nearest Unisto site.
Repairs may only be carried out at the Unisto site.
Our aim is to repair or replace faulty units within 10
working days upon receipt of the units in UCH.
Carriage will be paid for warranty repairs despatched,
not collected, only.
During the warranty period Unisto will replace or
repair products at its own discretion.
2. Unisto Extended Warranty
Warranty extension of another 12 months can be
purchased on the date of purchase only.
That will lead into a maximum warranty period of 24
month starting from date of sale.
Unless any other exclusions or requirements have been
specified, the standard warranty policy will apply.
3. Exclusions
The warranty does not apply to products where:
a) the serial number is removed or tampered with.
b)
the product is damaged or rendered defective as
a result of accident, misuse, abuse, contamina-
tion, and improper or inadequate maintenance.
c) the product has been modified or serviced by
anyone other than Unisto.
d) the product has not been fitted/used in accord-
ance with the fitting instructions
e) the unit is outside the warranty time period de-
tailed above.
4. Outside Warranty
Units that fall outside the warranty period may be
repaired by Unisto at the customers’ discretion.
Repair procedure is according to current easy repair
process.
No carriage is included.
An easy repair charge is applied for this service:
Charges apply according latest repair order Form. 96
Please note: Charges do apply regardless of the fault.
Should any of the exclusions listed above under para-
graph 3 apply, then an additional charge may be
made on top of the easy repair charge. This will be
quoted separately, and will be dependent on the
type of fault discovered.
In addition Unisto will not normally repair a standard
unit, which is deemed uneconomical to repair.
Repairs or replacement parts are warranted to be
free of defect in materials or workmanship for
3 months.
Our aim is to repair or replace faulty units within 10
working days after customer clearance.
5. Annex
These terms and conditions supersede any prior
agreements. No change to the conditions of this
Limited Warranty is valid unless it is made in
writing and signed by responsible product man-
ager of Unisto Switzerland.
Unisto reserve the right to amend this document at
any time.
Horn (Switzerland), 07 th January 2009