Page
15
of
16
Fault
Possible Cause
Action
Food temperature is too cold.
Temperature control is set too cold.
Turn control to a warmer setting and allow several hours for
freezer temperature to stabilize.
Freezer has an odor.
Freezer needs cleaning.
Clean the freezer. See “Cleaning Your Freezer”.
Food is improperly wrapped or sealed and is
giving off odor.
Wrap and seal food tightly before storing in freezer.
Temperature of external freezer
surface is warm.
Exterior freezer walls can be as much as 30°F
(-1°C) warmer than room temperature.
This is normal while compressor works to transfer heat from
inside freezer cabinet.
Popping or cracking sound
when compressor comes on.
Metal parts undergo expansion and
contraction, as in hot water pipes.
This is normal. Sound will level off or disappear as freezer
continues to run.
Bubbling or gurgling sound, like
water boiling.
Refrigerant (used to cool freezer) is circulating
throughout the system.
This is normal.
Excessive vibrations.
Check to assure that freezer is on a level
surface and sits level.
Reposition freezer and/or level freezer with wood or metal
shims under part of freezer.
Floor is uneven or weak. Freezer rocks on
floor when it is moved slightly.
Be sure floor can adequately support freezer. Level freezer
with wood or metal shims.
Freezer is touching the wall.
Allow 5 inches of space between back and sides of unit.
See “Installation Instructions”.
Moisture forms on inside freezer
walls.
Weather is hot and humid, which increases
internal rate of frost build-up.
This is normal.
Lid is slightly open.
Completely close the freezer lid.
Lid is kept open too long, or is opened too
frequently.
Don’t leave lid open for long periods, or open lid less often.
Lid is not sealed properly.
Adjust, clean, repair, or replace lid gasket.
Moisture forms on outside of
freezer.
Lid is slightly open, causing cold air from
inside freezer to meet outside warm moist air.
Close lid properly.
Room ambient temperature is near or at the
dew point resulting in condensation on the
exterior surfaces.
This is normal.
Washing the floor around the unit has changed
the ambient conditions to be at or below the
dew point.
This is normal.
Lid will not close properly.
Freezer is not on a level surface or set level.
Reposition freezer and/or level freezer with wood or metal
shims under part of freezer.
Gasket is dirty, or damaged.
Clean, repair, or replace lid gasket as necessary.
Storage basket is out of position.
Reposition storage basket.
Hinges have been damaged or misaligned.
Contact a qualified service technician to adjust or replace
as required.
Lid latch has failed.
Contact a qualified service technician to adjust or replace
as required.