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TROUBLESHOOTING GUIDE
BEFORE CALLING FOR SERVICE
If the unit appears to be malfunctioning, read through the OPERATION section of this manual first. If the problem persists, see
Troubleshooting below. The problem may be something very simple that can be solved without a service call.
TROUBLESHOOTING
Fault
Possible Cause
Action
Freezer does not operate.
Power cord unplugged.
Plug freezer into a grounded 3 prong outlet.
Freezer temperature control is set to "OFF".
Turn the temperature control to a setting between 1 and 7.
Fuse blown or circuit breaker tripped.
Replace fuse or reset circuit breaker. If replacement of fuse
or reset of circuit breaker doesn’t correct problem contact a
qualified service technician.
Compressor runs constantly.
Room temperature is hotter than normal.
Bring room temperature to a lower temperature for proper
unit operation.
Unit may have a low refrigerant charge.
Contact a qualified service technician.
Compressor turns on and off
frequently.
Frequent or prolonged lid openings.
Limit lid openings to maintain the internal temperature of
the freezer.
Lid is not closed completely.
Completely close the freezer lid.
Temperature control is not set correctly.
Adjust temperature control to a setting between 1 and 7.
Lid gasket does not seal properly or is
torn/damaged.
Clean, repair, or replace lid gasket.
Freezer does not have the correct clearances.
Allow 5 inches of space between back and sides of unit,
which allows proper air circulation. See “Installation
Instructions”.
Freezer has recently been disconnected for a
period of time.
Four hours are required for freezer to cool down completely.
Frost or ice has formed on freezer wall.
Defrost freezer.
See “Defrosting Your Freezer Instructions.”
Food temperature is too warm.
Temperature control is not set to a cold enough
temperature.
Adjust the temperature control to a colder setting and allow
several hours for freezer temperature to stabilize.
Frequent or prolonged lid openings.
Limit lid openings to maintain the internal temperature of
the freezer.
Lid is not closed completely.
Completely close the freezer lid.
Freezer lid is not sealing properly.
Clean, adjust, repair, or replace lid gasket.
A large load of food was recently added.
Allow time for freezer temperature to stabilize.
Freezer has recently been disconnected for a
period of time.
Allow four hours for freezer temperature to stabilize.
There is an ice or frost build up on internal
compartment walls.
Defrost freezer.
See “Defrosting Your Freezer Instructions.”