Outdoor LP Gas Barbecue Grill Model No. GBC621C
Troubleshooting
Problem
Possible Cause
Prevention/Cure
Burner will not light using ignitor
Wires or electrode covered with cooking residue.
Clean wire and/or electrode with rubbing alcohol.
Electrode and burners are wet.
Wipe dry with cloth.
Electrode cracked or broken - sparks at crack.
Replace electrode.
Wire loose or disconnected.
Reconnect wire or replace electrode/wire assembly
Wire is shorting (sparking) between ignitor and electrode.
Replace ignitor wire/electrode assembly
Bad ignitor.
Replace ignitor
Burner will not light with match
No gas flow.
Check if LP cylinder is empty. If LP cylinder is not empty, refer
to “Sudden drop in gas flow (reduced flame height). If empty,
replace or refill.
Coupling nut and regulator not fully connected.
Turning the coupling nut about one-half to three quarters
additional turn until solid stop. Tighten by hand only-do not use
tools.
Obstruction of gas flow.
Clear burner tubes. Check for bent or kinked hose.
Disengagement of burner to valve.
Reengage burner and valve.
Spider webs or insect nest in venturi.
Clean venturi.
Burner ports clogged or blocked.
Clean burner ports.
Sudden drop in gas flow or reduced flame height
Out of gas.
Check for gas in the LP cylinder
Excess flow safety device may have been activated.
Turn off knobs, wait 30 seconds and light grill. If flames are still
too low Reset the excessive flow safety device by turning off
knobs and LP cylinder valve. Disconnect regulator. Turn burner
control knobs to HIGH. Wait 1 minute. Turn burner control knobs
off. Reconnect regulator and leak check connections. Turn LP
cylinder valve on slowly, wait 30 seconds and then light grill.
Irregular flame pattern, flame does not run the full length
of burner.
Burner ports are clogged or blocked.
Clean burner ports.
Flame is yellow or orange.
New burner may have residual manufacturing oils.
Burn grill for 15 minutes with the lid closed
Spider webs or insect nest in venturi
Clean venturi.
Food residue, grease or seasoning salt on burner.
Clean burner.
Poor alignment of valve to burner venturi.
Assure burner venturi is properly engaged with valve
Flame blow out
High or gusting winds
Turn front of grill to face wind or increase flame height to HIGH
setting
Low on LP Gas
Replace or refill LP cylinder
Excess flow valve tripped
Refer to “Sudden drop in gas flow”
Flare-up
Grease buildup.
Clean grill.
Excess fat in meat.
Trim fat from meat before grilling.
Excessive cooking temperature.
Adjust (lower) temperature accordingly.
Persistent grease fire.
Grease trapped by food buildup around burner system
Turn knobs to OFF. Turn gas off at LP cylinder. Leave lid in
closed position and let fire burn out. After grill cools, remove
and clean all parts.
Flashback (fire in burner tube(s))
Burner and/or burner tubes are blocked
Clean burner and/or burner tubes
Inside of lid is peeling-like paint peeling
The lid is stainless steel, not paint.
Baked on grease buildup has turned to carbon and is flaking
off. Clean thoroughly.
Product Registration
Please register your product immediately at www.BlueRhino.com or call 1.800.762.1142.
Limited Warranty
Blue Rhino Global Sourcing, LLC (“Vendor”) warrants to the original retail purchaser
of this grill, and to no other person, that if this grill is assembled and operated in
accordance with the printed instructions accompanying it, then for a period of one
(1) year from the date of purchase, all parts in such grill shall be free from defects
in material and workmanship. Vendor may require reasonable proof of your date of
purchase from an authorized retailer or distributor. Therefore, you should retain your
sales slip or invoice. This Limited Warranty shall be limited to the repair or replacement
of parts, which prove defective under normal use and service and which Vendor shall
determine in its reasonable discretion upon examination to be defective. Before returning
any parts, you should contact Vendor’s Customer Service Department using the contact
information listed below. If Vendor confirms, after examination, a defect covered by this
Limited Warranty in any returned part, and if Vendor approves the claim, Vendor will
replace such defective part without charge. If you return defective parts, transportation
charges must be prepaid by you. Vendor will return replacement parts to the original
retail purchaser, freight or postage prepaid.
This Limited Warranty does not cover any failures or operating difficulties due to
accident, abuse, misuse, alteration, misapplication, improper installation or improper
maintenance or service by you or any third party, or failure to perform normal and routine
maintenance on the grill, as set out in this owner’s manual. In addition, the Limited
Warranty does not cover damage to the finish, such as scratches, dents, discoloration,
rust or other weather damage, after purchase.
This Limited Warranty is in lieu of all other express warranties. Vendor disclaims all
warranties for products that are purchased from sellers other than authorized retailers
or distributors. AFTER THE PERIOD OF THE ONE (1)-YEAR EXPRESS WARRANTY, VENDOR
DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. FURTHER, VENDOR SHALL HAVE NO LIABILITY WHATSOEVER TO PURCHASER
OR ANY THIRD PARTY FOR ANY SPECIAL, INDIRECT, PUNITIVE, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES. Vendor assumes no responsibility for any defects caused by
third parties. This Limited Warranty gives the purchaser specific legal rights; a purchaser
may have other rights depending upon where he or she lives. Some jurisdictions do
not allow the exclusion or limitation of special, incidental or consequential damages, or
limitations on how long a warranty lasts, so the above exclusion and limitations may not
apply to you.
Vendor does not authorize any person or company to assume for it any other obligation
or liability in connection with the sale, installation, use, removal, return, or replacement of
its equipment, and no such representations are binding on Vendor.
Blue Rhino Global Sourcing, LLC
104 Cambridge Plaza Drive
Winston-Salem, North Carolina 27104 USA
(800) 762-1142
24 Hour Fax: (336) 659-6743
[email protected]
