53.
Will I be charged
for the delivery of
unifi Plus Box via
SKYNET in my
unifi bill?
There will be no additional charge imposed to customer for
unifi Plus Box add-on via courier.
54.
How to do the
self-installation
for unifi Plus
Box?
The quick set-up guide is available inside the unifi Plus Box
packaging.
For more information on how to set-up, please visit
https://unifi.com.my/tv/devices/unifi-plus-box
55.
I’m still having
difficulty to self-
configure my
unifi Plus Box.
M ay I request for
technical
assistance to
perform the
installation?
Our technical assistance team is available to assist you with
the installation. However, please note that RM80 will be
charge for installation charges.
56.
How do I log in to
unifi TV app in
unifi Plus Box?
Please launch your unifi TV app and login using your unifi
PlayTV ID and password.
57.
I forgot my unifi
PlayTV
password. What
should I do?
The unifi PlayTV ID will be sent to you via SMS upon
successful order (within 7 working days),
You can reset your password through your unifi PlayTV app
from your mobile device, by following the below steps:
1. Open your unifi PlayTV app
2. Select
“Forgot password”
3. Key-in your login ID
4. Select your preferred option to receive verification code
(the verification code will be sent to your registered mobile
number or email)
5. Key-in verification code
6. Key-in new password
58.
I did not receive
any SM S on my
unifi PlayTV ID.
What should I
do?
You may get assistance through our Live Chat on
https://maya.unifi.com.my or myunifi app.
59.
I received an
SM S but still did
not receive my
unifi Plus Box.
Make sure that you have provided the correct address for your
unifi Plus Box delivery.
There may be some delay in delivering your unifi Plus Box.
We seek your patience and understanding as we are working
on fulfilling your unifi Plus Box request soonest possible.
You can also check and track your unifi Plus Box delivery via
SKYNET portal
–
https://www.skynet.com.my/
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