UniFi PLUS BOX, Часто задаваемые вопросы

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that I can Add-
on?

To ensure better user experience, we recommend you to
subscribe to unifi 300Mbps plan. To buy the plan, please visit
https://unifi.com.my
unifi Plus Box (Add-on) delivery via courier
49. Why do I receive
SM S on unifi
Plus Box
delivery?

Once your order is successful order, you will receive an SMS
on the notification of unifi Plus Box delivery tracking reference
number (within 7 working days) together with your unifi
PlayTV ID.
Sample of SMS:
unifi: You'll receive your unifi Plus Box in 7 working
days. Self-track via SKYNET bit.ly/3B0fZYe
XXXXXXXXXXX. Installation guide i.unifi.my/Plusbox &
login ID xxxxxx@iptv.
50. How to track my
order?

You will receive an SMS with your delivery tracking number
and you can check via SKYNET portal -
https://www.skynet.com.my/
51.
I’m not available
to receive the
box during the
delivery.
What should I
do? 
If the courier delivery is not successful, you may collect your
unifi Plus Box at the nearest SKYNET collection hub.
Check here for the list of SKYNET collection hub:
https://www.skynet.com.my/branch

However
, if you don’t collect the box after 14 days for West
Malaysiaor 30 days for East Malaysia, the box will be returned
to TM.

You can contact us via Live Chat -
https://maya.unifi.com.my or myunifi app
,
if you wish to
request for 2nd delivery attempt or request for installer
assistance with RM80 charges with RM80 charges
(including installation) and we will proceed with the next
delivery for you as soon as possible.
52. I already check
the delivery
status in
SKYNET portal,
however my unifi
Plus Box is no
longer in their
outlet. What can I
do?

This may due to the 14 days for West Malaysia or 30 days for
East Malaysia time frame for you to collect your unifi Plus Box
has already expired.

You can contact us via Live Chat on
https://maya.unifi.com.my or myunifi app, if you wish to
request 2nd delivery attempt or request for unifi installer
assistance with RM80 charges (including installation) and we
will proceed with the next delivery / installation for you as soon
as possible.