ULVAC CRYOGENICS INCORPORATED
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14. Warranty
14.1 Gratis warranty period and warranty coverage
Gratis warranty period
Gratis warranty period is one year starting from the date of delivery.
Coverage
(1) Failure diagnosis
As a general rule, diagnosis of failure should be done on site by customer.
However, ULVAC CRYOGENICS or our service network can perform this service for
an agreed fee upon the customer’s request. There will be no charge if the cause of the
breakdown is found to be a fault of ULVAC CRYOGENICS.
(2) Damage during transportation
When damage by delivery/transportation is admitted, the product will be repaired free
of charge within the range of the guarantee expressed in the sales contract.
(3) Breakdown repairs
There will be a charge for breakdown repairs, replacements and on-site visits for the
following seven conditions. In those cases the cost shall be your own expense even
though the product is within the warranty period.
1) Breakdowns due to improper storage or handling, careless accident, software or
hardware design by the customer.
2) Breakdowns due to modifications of the product without consent of the
manufacturer.
3) Breakdowns due to maintenance of the product without authentic parts or
breakdowns resulting from using the product outside the specified specifications of
the product.
4) Breakdowns due to contamination or corrosion caused by user’s use conditions.
5) Breakdowns due to natural disasters (such as fire, earthquake, flood, lightning, salt
damage, and so on) , environmental pollution, irregular voltage, and /or usage of
undesignated power source.
6) Breakdowns that are outside the terms of warranty.
7) Consumables and/or replacement service.
Since the above services are limited to within Japan, diagnosis of failures, etc are not
