RETURNS POLICY
OUR HASSLE FREE RETURN PROGRAM
Our thirty day return program means you may return your purchase, excluding special orders and/
or non stock products, to us should you be dissatisfied with your purchase within thirty days of
receipt of the product. You must return the item(s) to us by 2nd day freight, insured for full value,
with original packaging, documentation, all manuals and accessories. Freight charges, for delivery
and return and related insurance charges, will not be refunded or credited. There will also be a
restocking fee of 15% of the purchase price.
CONDITIONS OF RETURNED ITEMS
Do not write on the box. If the box is written on, the returned product will be refused. Be in the
original shipping carton with all original packing material. Include all accessories in their original
wrapping/packing material. The actual replacement cost for missing items will be deducted from
your refund/credit. Include all manuals, warranty information and instructions. The actual
replacement cost for missing items will be deducted from your refund/credit.
DEFECTIVE OR D.O.A. PROGRAM
In the case of defective or D.O.A. product(s), no charges will apply. Our Customer Service team
must be notified within 30 days of your invoice date if there are any problems with any item(s)
upon receipt. Defective or D.O.A. merchandise will be repaired and returned or exchanged for the
same make or model.
FOR ITEMS DAMAGED DURING TRANSPORT
Ultralift Australia Pty Ltd endeavours to use reputable carriers, but occasionally shipping damage
does occur. Resolving the problem of transit damage or loss depends on the cooperation of all
parties. In the event of damage or loss it is imperative that you follow these guidelines:
1. Inspect all shipments upon arrival. If damage or loss is apparent upon delivery, do not accept
the goods and do not sign for damaged or missing cartons. If you do accept the goods, keep all
packing materials and boxes with the damaged product.
2. Immediately advise Ultralift Australia of all damages or problems with the delivery of goods.
REFUNDS
Established Account:
A full refund will not be issued if the purchaser’s account has an open balance. A credit memo will
be issued, and credit will be applied first to the invoice on which the products were purchased,
then to any other open invoices on the account, beginning with the oldest invoice.
Credit Card / EFT:
All refunds for purchases made by Credit Card/EFT will be issued as a credit to that same account
within a reasonable period of time after inspection of returned products.
Cheque:
All refunds for purchases paid by cheque, whether prepaid, C.O.D., or account, will be paid by
cheque within a reasonable amount of time, after inspection of returned products.
Ultralift Australia Pty Ltd
Email:
Web:
www.ultraliftaustralia.com.au
Phone:
61 3 9459 0873
Fax:
61 3 9457 6686
10 Vernon Ave, Heidelberg Heights VIC 3081 Australia
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