Warranty and Returns Policy
RETURNS POLICY
At Ultralift Australia Pty Ltd, we take pride in the fact that our products are of the highest quality.
Because of this, we offer the following programs to ensure your satisfaction.
ULTRALIFT 2 YEAR WARRANTY
1. The product is warranted for 24 months from the date of invoice. Subject to the conditions of
this warranty, Ultralift Australia or an authorised installer will perform necessary service on the
product without charge for parts or labour if, in the opinion of Ultralift Australia, the product is
found to be faulty within the warranty period.
2. This warranty only applies to Ultralift Australia products when purchased from Ultralift
Australia or from an authorised dealer.
3. This warranty only applies if the product has been installed and used in accordance with the
manufacturer’s recommendations (as noted in the instruction manual) under normal use and
reasonable care (in the opinion of Ultralift Australia). The warranty covers normal domestic,
commercial or educational use only. It does not cover damage, malfunction, neglect, build-up
of dirt or dust, abuse, maladjustment of customer controls, mains supply problems,
thunderstorm activity, infestation by insects or vermin, tampering or repair by unauthorised
persons (including unauthorized alterations), exposure to abnormally corrosive conditions or
any foreign object or matter having entered the product.
4. If warranty service is required you should:
Contact your installer for advice on how to rectify the issue.
If this does not solve the problem please call Ultralift Australia on 61 3 9459 0873 for
advice.
If the device requires service, return the product to Ultralift Australia for repair.
Please Note:
Freight and insurance to and / or from the location of the device must be
arranged by you. Please ensure that items returned are packed in an appropriate
manner.
5. The warranties hereby conferred do not extend to, and exclude, any costs associated with the
installation, de-installation or re-installation of a product. This includes costs related to the
mounting, de-mounting or re-mounting of any screen, (and any other ancillary devices),
delivery, handling, freighting, transportation or insurance of the product or any part thereof or
replacement to such installation, deinstallation, re-installation or transit.
Ultralift Australia Pty Ltd
Email:
Web:
www.ultraliftaustralia.com.au
Phone:
61 3 9459 0873
Fax:
61 3 9457 6686
10 Vernon Ave, Heidelberg Heights VIC 3081 Australia
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