then back on again. The app screen may take up to 30 seconds to update and
reflect the speaker’s connection status.
What to do if the firmware update fails
If you’re trying to update your speaker and the update fails, try the following:
1.
Make sure you have the latest version of the app — check the Apple App
Store or Google Play Store to make sure you have the latest version.
2.
Make sure your speaker is connected to WiFi — firmware updates come
through WiFi and not over Bluetooth.
3.
If your speaker has less than a 20% charge, make sure you connect it to
power before you start the update.
4.
Turn your speaker off and then back on again.
Errors during Bluetooth pairing
If you experience issues during Bluetooth pairing or you see an error message, try
the following.
Turn your speaker off, then back on again
Close the app and then restart it
If you’re having issues with your wireless network or mobile hotspot during setup,
try the following suggestions:
WiFi
If your WiFi network isn’t visible, pull down on the screen to refresh the network
list and allow it to fully populate the networks.
NOTE: This can take some time, especially if you are in an environment with a lot
of networks.
Mobile Hotspot
Here are some tips if you’re having issues finding or connecting to your mobile
hotspot:
