TIP: Some of these parameters may be long. For example, WEP128 has 26
characters. Enter this password carefully, or opt for a security type with a shorter
password (ex. WPA has only an 8-character minimum).
If your SSID (wireless network name) is hidden, take care when entering
this during setup. SSIDs are generally case sensitive and they recognize
spaces in the text string.
Make sure your router and other network appliances have the latest
firmware updates.
Try changing wireless channels. An area with heavy network saturation can
cause problems with networks on the same channel.
If your network includes repeaters, range extenders and access points, try
disabling these temporarily to ensure that your speaker is connecting
properly to your main router.
If you have a dual-band router, make sure your 2.4ghz SSID and 5ghz SSID
are different to prevent confusion between the devices while connecting.
If you have additional security settings on your router, try temporarily
disabling them or configuring them accordingly.
Example: Some routers let you regulate connected devices using a unique device
ID called a MAC address. IF only specified MAC Addresses are allowed to connect,
your speaker may not connect properly.
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Unable to find enterprise WiFi
Because most enterprise WiFi networks require additional credentials or have
extra security measures in place, we do not recommend setting your speaker up
to connect to enterprise networks.
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Do I need the Ultimate Ears app?
The app is required to set up your speaker, to update your speaker with necessary
updates, to connect to a WiFi network, and to set up and use Amazon Alexa. If
you don’t plan on using Amazon Alexa, you’ll only need the app for the initial
setup, download the required software, and to perform periodic updates.
