Wires and other easily entangled
objects on the floor will affect the
robot
�s operations.
Before cleaning, please remove
scattered wires, mops and other
objects from the ground. If the robot
misses an area while scanning, it will
automatically re-scan the area. Please
do not interfere (such as moving the
robot or interfering with its route).
Objects such as thresholds and
steps have caused the robot to
slip and slide.
We recommend closing the door in
the area and cleaning the area
separately. The robot will return to the
starting point after cleaning. Please
feel free to use it.
The robot can not enter and clean
a certain area.
We recommend organizing the home
environment to ensure the robot can
access and clean any area.
The infrared obstacle avoidance
sensor lenses are dirty.
Wipe the sensor lens with a clean soft
cloth or remove the blocked objects.
The dustbin is full.
The HEPA filter is blocked.
The roller brush is obstructed.
The water outlet is blocked.
Please check if the dustbin is full
before checking and cleaning the
HEPA filter. Finally, check the roller
brush for obstructions.
Do not add other liquids such as
disinfectant, perfume, etc., to the
water tank.
Wipe the sensor lens with a clean soft
cloth or remove the blocked objects.
Please contact Customer Service if
you can not solve the issue.
The sensor lenses are dirty
The robot cleans in
an unorderly route,
exhibiting route
deviation, repetitive
cleaning, and/or
missing small areas.
Decreased cleaning
ability or dust
shedding from the
dustbin.
Water tank can not
release water.
The drive wheel is entangled or
has snagged on a foreign object.
Turn and press the drive wheel to
check for foreign objects.
Drive wheels are
entangled
Sensor detection
errors or sensor is
not functioning
The robot must start cleaning from
the charging station.
The robot isn
�
t deploying from
the charging station.
Allow the robot to automatically
return to the charging station after
cleaning.
Can not complete automatic
cleaning.
Can not create a
home map on the
app.
Cancel scheduled cleaning in the
app.
The scheduled cleaning function
is set.
The robot will go back to station when
the power reaches 80% when it is not
finished cleaning.
The robot continues to clean
where it stopped.
The robot starts
automatically at
night or in the
middle of the night.
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