Conditions
Possible Issues
Solution
The robot can not
connect to the app
Can not recharge.
TROUBLESHOOTING
Incorrect router username
and password.
When connecting to the router
network, please ensure you enter the
correct "user name" and "password".
The robot does not support 5G
networks at the moment. Please use a
2.4G network when connecting to the
Internet.
Ensure the robot is within the router
�
s
network coverage.
The robot must enter the network
configuration mode to connect to the
wifi.
Please scan the QR code on this
product or visit the app market to
download the app.
Ensure the robot is fully docked with
the charging station
�
s charging
contacts, and ensure the power
button is flashing. Check whether the
main unit
�
s charging contacts and
station are dirty. Please refer to the
manual for cleaning instructions.
The robot is not within the
router
�s network coverage.
The robot is not in a pending
configuration mode.
Failure to use a 2.4G network.
The wrong app may have been
downloaded.
The charging contacts of the
robot and the charging station
are not fully connected.
You can refer to the chapter on
precautions for correct placement of
the charging station.
The charging station is not placed
in the correct position and/or was
not placed as required.
Dirty lenses may disrupt signals from
being received. Please refer to the
maintenance chapter for cleaning
instructions.
The signal receiving lens is dirty.
After the robot and the charging
station are fully in connect, and when
the robot and charging station
�
s
status indicator light are in a
breathing status, please check
whether the charging contacts are
dirty. Please refer to the maintenance
chapter for cleaning instructions.
Charging contacts are dirty and
not in full connect.
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