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UNIVERSAL FLOW MONITORS, INC.
RMA NOTICE RETURN MERCHANDISE AUTHORIZATION
Please read the follow ing UFM policy information carefully. By follow ing the guidelines
outlined below you w ill assist in providing a timely evaluation and response regarding
the status of your flow meter. UFM evaluates all AUTHORIZED RETURNED MATERIALS
in a timely manner and w ill promptly provide notification regarding the status of the
related materials and/ or a w ritten quotation indicating the total charges and
description of the necessary repairs.
1
All returns must have a RMA form completed by the customer.
2
Any meter returned that was previously in service must have the OSHA requirements completed and a
MSDS included where applicable.
3
An RMA number will only be issued when UFM has received a copy of the completed RMA form and any
applicable MSDS.
4
A "Return Goods" shipping label (located in the back of the Instruction Manual) must be used for
returning materials to UFM.
5
Returned goods must be shipped prepaid or they will be rejected.
REPAIRABLE MATERIAL
Written or verbal authorization to proceed with the repair under an assigned Purchase Order, must be
received within 30 days of repair quotation. If the unit(s) are repaired, the $90.00 evaluation charge will be
applied to the quoted repair costs. If no repairs are authorized within this 30 day period, the customer will
be billed $90.00 plus shipping charges and the materials will be returned to the customer.
NON-REPAIRABLE MATERIAL
If materials are found not repairable, a written notice that the material is not repairable will be provided to
the customer by UFM. If no disposition to scrap or return the material is received from the customer within
30 days, un-repairable material will be scrapped and the customer will be billed the $90.00 evaluation
charge. If a UFM replacement unit is purchased within 30 days of non-repairable condition notice, the
$90.00 evaluation fee will be waived. The return of non-repairable materials may be ordered by customer
Purchase Order providing for shipping and handling charges.
RETURN FOR RESTOCK All goods returned for restock adjustment must be:
A. New and unused.
