21
RECERTIFICATION SERVICES
Turnaround
Before starting any service work, we stabilize your analyzer in ambient air.
Our standard turnaround is 2 working days for standard pre-paid recertification.
If your unit requires extensive diagnostic or repair work, we will contact you with a quotation and estimated repair time prior to
starting work.
Pre-authorizing payment for your repair on a credit card saves time. We will ask you for authority to charge the full cost of a service but
if we only calibrate your unit, we’ll only charge the calibration fee.
Charges will be applied upon completion of the recertification service.
Shipping time for most repairs is 1 to 3 days. UEi pays return freight.
RETURNING YOUR ANALYZER
Before returning your analyzer to UEi Test Instruments, please ensure that you enclose:
-
RMA label if you have used our online booking in process or via phone
-
Your full contact details
-
A daytime telephone number
-
Details of faults you might have experienced
-
Any relevant accessories (i.e. probe, printer, adapter & leak detectors). Any accessories that are returned will be checked
Packing Your Analyzer
Put analyzer and probes back in their cases
The case should be put into a box with 1-2 inches of packing on each side for protection. When shipping an analyzer only, use a
shoe-box size container with enough packing to fill the empty space.
Print out the service paperwork (RMA) sent to you and include it in the packaging.
NOTE:
If you are having specific problems that you want evaluated, please add those comments on the paper work in detail.
Include any accessories that may be related to issues with the analyzer.
Please be sure no personal items are packed with the return equipment.
You pay to ship your analyzer to us and we’ll pay the return freight back to you – within continental US and Canada.
We advise the use of couriers that provide insurance and tracking services.
When we receive your analyzer
Our Service Engineers will inspect the analyzer & accessories. If you haven’t booked and paid online, they will contact you to confirm
the total recertification cost.
Once accepted, the work will be carried out and on completion, returned to you.
WHERE TO SEND YOUR ANALYZER
USA
Canada
UEi Test Instruments
Kane Canada Measurement Solutions
800-547-5740
877-475-0648
7601 East 88th Place, Suite 888
150-13571 Verdun Place
Indianapolis, IN 46256
Richmond, BC V6V 1W5
