Product Warranty
Warranty Provisions
Warranty Return Procedures
UDT Instruments warrants the items delivered
Note: If this device has warranty and
hereunder to be free from defects in material and workmanship,
calibration seals, all warranties and calibrations are void if
and to conform to current UDT Instruments specifications at the
these seals are broken.
time of sale. Purchaser shall have a period of one year from date
of acceptance of the items to return deficient items to UDT
1. Please review terms of purchase and date of
Instruments for correction. Material will be considered accepted
shipment to determine if product is warranted and whether
30 days after receipt by purchaser unless UDT Instruments is
or not it is within warranty period. Adjustment cannot be
notified of acceptance earlier.
made for product out of warranty.
UDT Instruments agrees to repair or replace at the place
2. If product is subject to warranty, prior to return of
of manufacture, without charge, all items returned, transportation
product, telephone, write or fax UDT Instruments at the above
prepaid, for inspection at the UDT Instruments factory within
address.
the warranty period, provided: (1) such inspection discloses to
the satisfaction of UDT Instruments that the defects are as above
Product malfunctions should be reported to the Sales
specified; and, (2) the material has not been subjected to misuse,
Department at the earliest possible time, since there are many
improper maintenance, negligence or accident, damaged by
occasions when technical assistance may obviate the need for
excessive radiation, voltage, current or otherwise damaged by
returning products or can prevent product damage. Upon
misuse.
verification that warranty service is required, the Sales
Department
will
issue
a
Return
Material
Authorization
number
The item returned shall only be accepted when
(RMA number). The RMA number must appear on the
accompanied by a written statement setting forth the nature and
outside of the shipping container for proper receipt.
suspected cause of the alleged deficiencies.
3.
It
is
necessary
in
all
instances
that
the
“return
This warrant is expressly in lieu of all other warranties,
report” form be completed. Please photocopy and fill out the
express, implied or statutory, and all other obligations or
return report located in your product manual.
liabilities on the part of UDT Instruments. In no event shall
UDT Instruments be liable for claims, demands or damages of
4. Repack the product carefully in the same manner
any nature, however denominated, except that UDT Instruments
it was originally packaged, preferably using the original
liability shall be to repair defective items at its factory, or supply
shipping carton and packaging material. Pack the completed
replacement parts in accordance with the terms of this warranty.
“return report” with the product making sure the RMA number
is clearly visible on the outside of the container. Ship the
When equipment is shipped FOB UDT Instrument’s
product prepaid to UDT Instruments.
factory, and when said equipment fails to perform according
to specifications upon receipt, a claim should be made
5. UDT Instruments will advise your company of its’
immediately against the shipping agency.
findings as to warranty consideration at the earliest possible
time.
SHIPMENT AND PAYMENT
UDT Instruments payment terms are Net 30 days.
Shipment will be made FOB Baltimore, MD.
UDT Instruments • 8581 Aero Drive • San Diego, CA 92123
Phone (858) 279-8035 Fax (858) 576-9286
