FAQs
1.
What to do if my vehicle is stolen?
First, call local law
enforcement as soon as possible. They will work with
you to file a stolen vehicle report. Then SiriusXM
Guardian Customer Care can be contacted by:
•
U.S. residents calling: 1-844-796-4827
•
Canadian residents calling: 1-877-324-9091
and inform SiriusXM Guardian Customer Care that your
vehicle has been stolen and that you have filed a stolen
vehicle report with law enforcement. SiriusXM Guardian
Customer Care will help you through the process.
2.
Can someone locate my vehicle?
To enhance your
privacy, and the privacy of others using your vehicle, a
stolen vehicle police report is required for you to
activate this service. You must involve local law enforce-
ment to have SiriusXM Guardian locate your vehicle.
We may also locate the vehicle for other law enforce-
ment or government agencies, subject to a valid court
order telling SiriusXM Guardian to do so. We will also
provide the service for FCA entities to locate a vehicle
that you have purchased through them.
3.
How will I know if my vehicle is recovered?
After you
provide the SiriusXM Guardian Customer Care agent
with the stolen vehicle report, the agent will work
together with law enforcement to try to locate your
vehicle. If your vehicle is recovered, you will be con-
tacted by law enforcement.
4.
Can SiriusXM Guardian lower my insurance rates?
Some insurance providers offer lower rates on vehicles
equipped with systems that can deter auto theft. When
shopping for insurance, be sure to inform the insurance
provider of your SiriusXM Guardian services subscrip-
tion, to find out if the insurance provider can offer you
a lower rate.
NOTE:
Neither FCA nor SiriusXM are insurance compa-
nies, and SiriusXM Guardian is not an insurance product.
You are responsible for obtaining insurance coverage for
your vehicle and yourself.
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