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Appendix H: Contact Information

UniFi

™

AP-PRO and AP-AC User Guide

Ubiquiti Networks, Inc.

Appendix H: Contact
Information

Ubiquiti Networks Support

Ubiquiti Support Engineers are located around the world
and are dedicated to helping customers resolve software,
hardware compatibility, or field issues as quickly as
possible. We strive to respond to support inquiries within
a 24-hour period.

Online Resources

Support:

support.ubnt.com

Community:

community.ubnt.com

Downloads:

downloads.ubnt.com

2580 Orchard Parkway
San Jose, CA 95131

www.ubnt.com

™

and

Ubiquiti Networks

™

are trademarks of Ubiquiti Networks, Inc. Google

Maps

™

is a trademark of Google, Inc. PayPal

™

is a trademark of PayPal, Inc.

WPA

™

and WPA2

™

are trademarks of the Wi-Fi Alliance.

JL052413

Содержание UAP-PRO

Страница 1: ...Enterprise WiFi System Models UAP PRO UAP AC...

Страница 2: ...n 10 Chapter 3 Using the UniFi Controller Software 13 Interface Tabs 13 Common Interface Options 13 Recent Events 13 Settings 14 Admin 19 Chapter 4 Map Tab 20 Adding Custom Maps 20 Adding a Google Map...

Страница 3: ...ion 48 Viewing the Default Portal 48 Setup 48 Appendix B UniFi Discovery Utility 50 Overview 50 Appendix C Specifications 52 Appendix D Safety Notices 54 Electrical Safety Information 54 Appendix E Wa...

Страница 4: ...RO model TS 8 PRO The UniFi AP AC can be powered by any of the following PoE GigE Adapter included PoE 802 3at compliant switch Ubiquiti Networks TOUGHSwitch PRO model TS 8 PRO TERMS OF USE All Ethern...

Страница 5: ...ardware Overview Proceed to the description for your UniFI AP model UniFi AP PRO on page 2 UniFi AP AC on page 3 UniFi AP PRO LED LED Color Status Flashing White Initializing Steady White Factory defa...

Страница 6: ...eed Plug If your Ethernet cable feeds along the mounting surface remove the Cable Feed Plug Locking Clip Mounting Bracket Locking Clip During installation the Locking Clip on the Mounting Bracket lock...

Страница 7: ...nect the power and should be connected to the LAN and DHCP server Power can be provided by any of the following PoE GigE Adapter included PoE 802 3at compliant switch Ubiquiti Networks TOUGHSwitch PRO...

Страница 8: ...ng Perform the steps for the appropriate installation Wall Mount 1 Position the Mounting Bracket at the desired location on the wall with the cable feed slot pointed towards the floor 2 Use a pencil t...

Страница 9: ...ounting screw holes and 25 mm hole for the Ethernet cable 25 mm Hole for Ethernet Cable Feed 3 Use a 3 mm drill bit to drill the screw holes and cut or drill the 25 mm hole for the Ethernet cable feed...

Страница 10: ...niFi AP PRO directly to a PoE port on one of the following 48V 802 3af compliant switch Ubiquiti Networks TOUGHSwitch PRO model TS 8 PRO TOUGHSwitch PRO Power Connection Diagram Connecting to the PoE...

Страница 11: ...hown above Then feed the CAT5 6 cable through the hole Feeds Along the Mounting Surface Remove the Cable Feed Plug on the side of the UniFi AP 4 Insert the M3x20 Screw Anchors into the 6 mm holes Secu...

Страница 12: ...3 Keps Nuts 5 Feed the Ethernet cable through the 25 mm hole 6 Set the ceiling tile back into place 7 Connect the Ethernet cable to the Main port MAIN SE CO ND AR Y Th is de vi ce co m pl ie s w ith P...

Страница 13: ...Adapter 1 Connect the other end of the Ethernet cable coming from the Main port on the UniFi AP to the Ethernet port labeled POE on the PoE GigE Adapter 2 Connect an Ethernet cable from your LAN to t...

Страница 14: ...ntinue 4 Click Next 5 Ensure that the Start UniFi Controller after installation option is checked and click Finish Note The UniFi Controller software can also be launched from Start All Programs Confi...

Страница 15: ...network name in the Guest SSID field d Click Next 5 Enter an admin name in the Admin Name field and password in the Password field to use when accessing the management interface Confirm your password...

Страница 16: ...nnected Drop down clickable list of all of the Access Points that are online disconnected Displays a list of Access Points that were previously online but are no longer accessible pending Drop down cl...

Страница 17: ...Scanning When this option is enabled all managed Access Points will scan in the background for Rogue Access Points third party or UniFi Access Points that are being managed by another instance of the...

Страница 18: ...ms of Use When this option is enabled you can control the Guest Portal Authentication When the Guest Portal is enabled the authentication options will appear There are four different authentication me...

Страница 19: ...setting up custom portal pages Portal URL Hostname Allows the designation of a hostname for the portal URL in place of the default IP address Paired with a SSL certificate ensures site certificates ar...

Страница 20: ...ame SSID Security Displays the type of security being used on your wireless network Guest Network Indicates whether the network is a guest network Actions Select an action button to perform the desire...

Страница 21: ...ID Select this option if you don t want the SSID to be broadcast WPA Defines supported WPA and encryption methods User Group Allows assignment of wireless users to a specific user group Click Apply to...

Страница 22: ...mation Version The software version is displayed here If there is an update UniFi will automatically download it and display it here Backup Download Backup Settings Click to download a file that conta...

Страница 23: ...r wireless network When you initially launch the UniFi Controller application a default map is displayed Adding Custom Maps To add a custom map you must first create the image using an illustration im...

Страница 24: ...wn Click the Browse button to locate the file to use as a map valid file formats are jpg gif and png Click Continue 4 Click Close Adding a Google Map To add a Google Map to the UniFi Controller softwa...

Страница 25: ...ongitude of a specific location Google Maps will automatically update the map You can also click Satellite for a satellite view as seen from above Click Take Snapshot to capture a screenshot 5 Click C...

Страница 26: ...er A window with Details Statistics and Configuration is displayed The Details tab displays the MAC address hostname IP address uptime and the name of the connected Access Point The Statistics tab dis...

Страница 27: ...inking from Map If multiple maps have been uploaded you can select which map you want to view using this option Configure Maps Use this option to add maps or edit the current map s Set Map Scale Use t...

Страница 28: ...P AC User Guide Ubiquiti Networks Inc 3 Enter the distance that the line represents in the Distance field The distance is specified in meters by default but you can switch to feet using the drop down...

Страница 29: ...The name or MAC address of the Access Point is a clickable link that will open the device details page See Access Point Details on page 35 for additional information Most Active Client Displays the de...

Страница 30: ...l pie chart representation of traffic on the most active Access Points Place the mouse cursor over the chart for percentage details Recent Activities The Recent Activities statistics can be toggled be...

Страница 31: ...wnlinked to a physically wired Access Point Disconnected Displays if the Access Point is unreachable by the UniFi Controller software Disconnected Access Points will also appear under Access Points Di...

Страница 32: ...ng at the top of the interface The Status will appear as Adopting until the Access Point is connected Upgrade If a software upgrade is available for the Access Point click Upgrade to install the lates...

Страница 33: ...ias or MAC address of the connected user You can click the name to get additional details IP Address Displays the IP address assigned to the user WLAN Displays the name of the SSID network name of the...

Страница 34: ...8000 64000 512000 2048000 Uptime Displays the total time the user has been connected for this session Actions Click an action button to perform the appropriate action Block Click this button to block...

Страница 35: ...can click the name to get additional details Status Indicates whether the guest is authorized or not For authorization guests must accept the Terms of Use if the guest portal is enabled and authentic...

Страница 36: ...guest has been connected for this session Actions Click an action button to perform the appropriate action Block Click this button to block a specific guest from accessing the Access Point Reconnect...

Страница 37: ...t if you only want clients who connected to the guest or primary network of the Access Point at some time during the period specified All Select to show all users and guests Last Seen Drop down list t...

Страница 38: ...tails Users Guests and Configuration Note The UniFi AP PRO is described in this chapter however the same information applies to the UniFi AP AC with the addition of 11ac 802 11ac for the Radio section...

Страница 39: ...at were dropped RX Error Dropped Displays the percentage of packets received that needed to be resent and the percentage of packets that were dropped Users Displays the number of users connected to th...

Страница 40: ...splays the name of the SSID network name of the wireless LAN WLAN that the user is connected to Actions Select from one of the following actions Block Click this button to block a specific user from a...

Страница 41: ...g the settings go to Transmit Power under Details Radio 11 n g b which always shows EIRP and place the mouse over it to display how it s calculated Compatibility Available for 11n b g only Selects the...

Страница 42: ...N ID is used in each building while still on the same corporate network SSID Enter the SSID override name to apply to the wireless LAN WLAN PSK If the WPA Personal security option has been applied to...

Страница 43: ...ess Enter the IP address for the Access Point Subnet mask Enter the subnet mask for the Access Point Gateway Enter the gateway address Preferred DNS Enter a primary DNS address Alternate DNS Enter a s...

Страница 44: ...tual device will be steady green with occasional flashing This Access Point doesn t provide any wireless service Note Do not use the Forget this AP option when the Access Point is in an Isolated state...

Страница 45: ...manage it using the UniFi Controller software Access Point Pending Approval When an Access Point is in Pending Approval state this indicates that the Access Point is in the default state and is availa...

Страница 46: ...roller software and to restore it to factory default settings Note Use caution when clicking forget This will restore the Access Point to factory settings when in a Connected state Do not use the Forg...

Страница 47: ...plays the IP address of the Access Point Uptime Displays the amount of time the Access Point has been running without interruption Connected AP Displays the name or MAC address of the Access Point thi...

Страница 48: ...Click apply to save your name change Note Allows you to enter comments Click apply to save your change Once saved the user will be designated a Noted client on the All Clients tab Usergroups Allows y...

Страница 49: ...ess if applicable Authorized By Displays authorization method or none Download Displays the total number of bytes downloaded by the guest Upload Displays the total number of bytes uploaded by the gues...

Страница 50: ...chers Create Vouchers Includes the following Create __ Specify the number of vouchers to create __ vouchers Choose whether the voucher can be used One time or for Multi use for __ Choose how long the...

Страница 51: ...our platform Windows 1 Go to Connect to Network Windows 7 Right click the Network icon Windows Vista Go to Start Connect To Windows XP Right click the Wireless Network icon in the System Tray lower ri...

Страница 52: ...customizable html and css files can be found in the portal folder index html The main landing page payment html Used for credit card information submission Requires https and also serves as an example...

Страница 53: ...Points in both a factory default state and an unmanaged state adopted but unable to contact the UniFi Controller software MAC Address Displays the MAC address and alias in parentheses if specified se...

Страница 54: ...rt and path to the instance of the UniFi Controller software that the Access Point is to be managed by If the Access Point s status requires the entry of a username and password enter them before clic...

Страница 55: ...5A PoE Adapter Included Maximum Power Consumption 12 W Maximum TX Power 2 4 GHz 5 GHz 30 dBm 22 dBm BSSID Up to Four Per Radio Power Save Supported Wireless Security WEP WPA PSK WPA TKIP WPA2 AES 802...

Страница 56: ...cluded Maximum Power Consumption 22 W Maximum TX Power 2 4 GHz 5 GHz 28 dBm 28 dBm BSSID Up to Four per Radio Power Save Supported Wireless Security WEP WPA PSK WPA TKIP WPA2 AES 802 11i Certification...

Страница 57: ...parts inside this equipment Service should be provided only by a qualified service technician 3 This equipment is provided with a detachable power cord which has an integral safety ground wire intend...

Страница 58: ...RMA process of UBIQUITI NETWORKS Products returned without an RMA number will not be processed and will be returned freight collect or subject to disposal Information on the RMA process and obtaining...

Страница 59: ...s states and provinces do not allow the exclusion or limitation of liability for incidental or consequential damages so the above limitation may not apply to you EXCEPT TO THE EXTENT ALLOWED BY LOCAL...

Страница 60: ...munication This device complies with Industry Canada licence exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must...

Страница 61: ...aparatos el ctricos y electr nicos a trav s de los puntos de recogida que ponen a su disposici n el gobierno y las autoridades locales Al desechar y reciclar correctamente estos aparatos estar contrib...

Страница 62: ...ichtlinie 1999 5 EG Wien Greek UBIQUITI NETWORKS UBIQUITI NETWORKS device 1995 5 Magyar Hungarian Alul rott UBIQUITI NETWORKS nyilatkozom hogy a UBIQUITI NETWORKS device megfelel a vonatkoz alapvet k...

Страница 63: ...as quickly as possible We strive to respond to support inquiries within a 24 hour period Online Resources Support support ubnt com Community community ubnt com Downloads downloads ubnt com 2580 Orcha...

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