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Troubleshooting the Installation

Ubee Interactive

14

Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide • November 2012

Note

The Web interface allows you to customize the configurations and capabilities for the
device. For a full explanation of all Web interface functions, refer to

Using the Web

User Interface on page 17

.

If you are having wireless issues or questions, refer to

on page 66

.

2.2.3

Connecting a USB Device

You can connect to some USB devices, such as computers and flash drives, if the USB
connector is supported/enabled by the service provider.

You must

contact your service provider

to have the USB port enabled.

Steps

To connect a USB device:

1. Connect a USB cable to the USB port on the back panel of device.

2. Connect the other end of the USB cable to the USB device.

3. Access the USB device. Access depends on the type of device connected.

2.3

Troubleshooting the Installation

Use the following tips to troubleshoot the installation.



None of the LEDs are on when I power on the DDW3611.



Verify the power outlet is energized and the power adaptor is connected to the

power outlet.



Check the connection between the power adaptor and the cable modem. Power off

the cable modem and wait for 5 seconds and power on the modem again. If the

problem still exists, there may be a hardware problem.



The LAN1, 2, 3, or 4 LEDs are not lit where Ethernet cables are connected.



Restart the computer so that it can re-establish a connection with the cable

modem.



Check for a resource conflict (Windows users only):

1. Right-click the

My Computer

icon on your desktop and choose

Properties

.

2. Choose the

Device Manager

tab and look for a yellow exclamation point or red

X over the network interface card (NIC) in the Network adaptors field. If you
see either one, you may have an interrupt request (IRQ) conflict. Refer to the
manufacturer’s documentation or your service provider for further assistance.



Verify that TCP/IP is the default protocol for your network interface card.



Power cycle the cable modem by removing the power adaptor from the electrical

outlet and plugging it back in. Wait several minutes for the cable modem to re-

establish communications with your cable service provider.

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Содержание DDW3611

Страница 1: ...treet Suite 200 Englewood CO 80112 1 888 390 8233 Sales email amsales ubeeinteractive com Support email amsupport ubeeinteractive com November 2012 Ubee DDW3611 Wireless Cable Modem Gateway Firmware V...

Страница 2: ...ation of Ubee and is not to be disclosed or used except in accordance with applicable agreements This material is protected by the copyright laws of the United States and other countries It may not be...

Страница 3: ...nnecting the DDW3611 11 2 2 Connecting Devices to the Network 12 2 2 1 Connecting an Ethernet Device 12 2 2 2 Connecting a Wireless Device 13 2 2 3 Connecting a USB Device 14 2 3 Troubleshooting the I...

Страница 4: ...Primary Network Option 61 6 2 1 Enabling a Closed Network 64 6 3 Using the Access Control Option 65 6 4 Deploying and Troubleshooting the Wireless Network 66 6 4 1 Understanding Received Signal Stren...

Страница 5: ...l specifications Provides information used by the following MSO entities Office of the CTO Procurement Network Engineering and Test Organizations Physical and Environmental Engineers Technical Operati...

Страница 6: ...aptor supplied with the device Do not attach the power supply cable to building surfaces or floorings Rest the power cable freely without any obstacles Do not place heavy items on top of the power cab...

Страница 7: ...ould be installed and operated with a minimum distance of 20cm between the radiator your body This device has been designed to operate with an antenna having a maximum gain of 2 dBi Antenna having a h...

Страница 8: ...e Components The package for the DDW3611 contains the following items Item Description 1 RJ45 Ethernet Cable 6 0 ft RoHS UL compliant Sample image actual appearance subject to change 1 Power Supply Us...

Страница 9: ...e its status when an Ethernet device is connected When an Ethernet device is connected to the cable modem LED is Green when connected at 10 100 Mbps speeds LED is Blue when connected at 100 1000 speed...

Страница 10: ...y Range 88MHz 1002MHZ Modulation 64 256 QAM Channel B W 6 MHz Maximum Data Rate per Channel up to 8 channels DOCSIS 30 Mbps 64 QAM 42 Mbps 256 QAM EuroDOCSIS 41 Mbps 64 QAM 55 Mbps 256 QAM Total Max B...

Страница 11: ...RIPv1 v2 Ethernet 10 100 1000 BaseT full duplex auto negotiate functionality IPv4 to IPv6 support Device Management Customer premises equipment CPE Supports IEEE 802 11e Wi Fi Multimedia WMM and UAPSD...

Страница 12: ...und on the device label or it can be found by opening an Internet browser window to the device Refer to Using the Information Option on page 21 for instructions Encryption Method WPA2 PSK with AES enc...

Страница 13: ...ked Blue if US channel bonding On Green if 1 DS locked Blue if DS channel bonding On 7 Registration OK Off On if connected On if connected On if connected On if connected Off On On On Green if 1 US lo...

Страница 14: ...Understanding LED Operations Ubee Interactive 10 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012...

Страница 15: ...vices to the Network on page 12 Steps To set up the device 1 Remove the contents from the device packaging 2 Place the DDW3611 in the best location to connect to other devices such as PCs or gaming co...

Страница 16: ...work Use the instructions below to connect network devices and validate device functionality Topics See the following topics Connecting an Ethernet Device on page 12 Connecting a Wireless Device on pa...

Страница 17: ...st 2 characters of the cable modem s MAC address with letters entered in upper case Example DDW361184 Notes You can find the MAC address on the device label or by opening an Internet browser window to...

Страница 18: ...wer on the DDW3611 Verify the power outlet is energized and the power adaptor is connected to the power outlet Check the connection between the power adaptor and the cable modem Power off the cable mo...

Страница 19: ...nnected to a hub or gateway try connecting the PC directly into an Ethernet port on the cable modem If you are using a cable splitter try removing the splitter and connecting the cable modem directly...

Страница 20: ...Troubleshooting the Installation Ubee Interactive 16 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012...

Страница 21: ...e following topics Accessing the Web Interface on page 17 Logging Out of the Web Interface on page 19 Understanding Operation Modes and the Web User Interface on page 19 3 1 Accessing the Web Interfac...

Страница 22: ...ss Cable Modem Gateway Subscriber User Guide November 2012 4 At the login window enter the user credentials Standard subscriber Web interface login all lower case letters Username user Password user 5...

Страница 23: ...r interface 1 Click Logout from the main menu The logout screen is displayed 2 Click Back to Login to access the Login screen and begin a new user interface session 3 3 Understanding Operation Modes a...

Страница 24: ...ng firewall protection and parental control features Hint All LAN and Wireless LAN interfaces are on the same Private IP subnet and are translated to a single Public IP address on the WAN gateway inte...

Страница 25: ...n page 22 Using the Downstream Option on page 23 Using the Upstream Option on page 25 Using the Operation Config Option on page 26 Using the Event Log Option on page 27 Steps To access modem options 1...

Страница 26: ...f the device MAC Address Defines the unique media access control MAC hardware address of the cable modem Serial Number Defines the unique manufacturer serial number of the device Boot Code Version Def...

Страница 27: ...Label Description Acquired Downstream Channel Displays the Downstream channel tat the cable modem is trying to lock to and its progress Ranged Upstream Channel Displays the Upstream channel the cable...

Страница 28: ...m channel Channel Id Displays the downstream channel ID Modulation Displays the modulation method required for the downstream channel to lock on to by the cable modem This method is determined by the...

Страница 29: ...ys the Receiver Modulation Error Ratio used to quantify the performance of a digital radio receiver in a communications system using digital modulation Correctable Codewords Displays the quantity of c...

Страница 30: ...splays the current cable modem upstream modulation type QPSK QAM8 QAM16 QAM32 QAM64 QAM128 QAM256 Symbol Rate Ksym sec Displays the symbol rate Upstream Mini Slot Size Displays the current cable modem...

Страница 31: ...highlighted device configurations such as PHS Enabled DOCSIS Mode Displays the DOCSIS version of the device Primary Downstream Service Flow SFID Displays the frequency ID of the downstream service flo...

Страница 32: ...2012 Label Description First Time Displays the time the event started Last Time Displays the last time the event was last recorded Priority Displays the event log severity Description Displays a deta...

Страница 33: ...page 32 Using the DHCP Option on page 35 Using the DHCP Static Lease Option on page 37 Using the DDNS Option on page 38 Using the Time Option on page 39 Using the Advanced Gateway Options on page 40...

Страница 34: ...User Guide November 2012 5 1 Using the Information Option The Information option allows you to view basic information for the device Steps To view gateway information 1 Click Gateway from the main me...

Страница 35: ...DNS server IP address DHCP Remaining Time Displays the time remaining on the DHCP lease before it expires Refresh Updates the information to its most current state when you click Refresh Local Settin...

Страница 36: ...e Private IP Range Displays the private IP address assigned to DHCP client Public IP Range Displays the Public IP DHCP Server Range System Up Time Displays the accumulated time since the last power cy...

Страница 37: ...HCP The WAN interface is set to a DHCP client and the IP address is assigned by the service provider s DHCP server Static IP For Static IP you must manually enter the IP address for the WAN interface...

Страница 38: ...splays an IPv6 address configuration in the Gateway Basic Setup option 5 2 2 Using the LAN IPv6 Option When the CMTS supports IPv6 address configuration the LAN IPv6 option is available The LAN IPv6 s...

Страница 39: ...configure DHCP settings 1 Click Gateway from the main menu 2 Click DHCP from the left side menu Field descriptions are listed below the screen example Label Description IP Address Displays the IPv6 a...

Страница 40: ...dress Public addresses can be recognized on the network Number of CPEs Defines the maximum number of customer premises equipment CPE that can connect to the network through the DDW3611 Lease Time Defi...

Страница 41: ...ick Gateway from the main menu 2 Click Static Lease from the left side menu Field descriptions are listed below the screen example Note The following example shows the DHCP Static Lease option set up...

Страница 42: ...n be purchased from Dynamic Network Services Inc at www dynDNS com or No IP at www no ip com Steps To use the DDNS option 3 Click Gateway from the main menu 4 Click DDNS from the left side menu Field...

Страница 43: ...e 1 Click Gateway from the main menu 2 Click Time from the left side menu Field descriptions are listed below the screen example Label Description DDNS Service Enables or disables the DDNS service Whe...

Страница 44: ...able SNTP Enables Yes or disables No the SNTP feature Current Time Displays the current system time System Start Time Displays the accumulated time since the system was started Time Server 1 Defines t...

Страница 45: ...nd the router PPTP PassThrough Forces the router to redirect the PPTP request to the local host when enabled Nat fails this attempt if Internet users initialize a PPTP VPN request to a host located be...

Страница 46: ...r protocol generally used for automated file transfers Kerb88 Enables or disables the Kerberos network authentication protocol which allow nodes to communicate over a non secure network using tickets...

Страница 47: ...u Field descriptions are listed below the screen example SIP Enables or disables the session initiation protocol application layer gateway SIP ALG SIP ALG inspects protocol packets and formats SIP mes...

Страница 48: ...P address That way if filtered it gets filtered continuously Otherwise the IP address would change for the device and the filtering rule would no longer work Note You may also filter by MAC address wh...

Страница 49: ...ore information refer to Using the Client List Option on page 83 4 Click Gateway from the main menu 5 Click IP Filtering from the left side menu 6 Enter the MAC address and IP address of devices to wh...

Страница 50: ...gh your network for example http or email To see what applications use each port refer to Using the Forwarding Option on page 47 and click the Port Map button Steps To configure port filters 1 Click G...

Страница 51: ...o Servers VoIP Audio and VoIP applications and services Port forwarding requires the following information IP address of each local host system for example Xbox for port forwarding rule you need to se...

Страница 52: ...tic IP lease to that system to stop the IP from renewing and disrupting the forwarding rule 5 11 3 Setting Up Forwarding for an Xbox Example This example shows how to setup a single Xbox running Moder...

Страница 53: ...ternal ports are reset to 0 Note Duplicate entries imported to the forwarding table from older versions will be disabled For detailed information on port forwarding including how to set it up for appl...

Страница 54: ...es the ending port number listened to by the server host located in your LAN External Public Interface IP Designates another router on the network to forward data through Normally this field is not mo...

Страница 55: ...port forwarding you define a rule to send a service to the IP address of a LAN side host Port forwarding sends a service to a single LAN IP address Port triggering defines two kinds of ports and the s...

Страница 56: ...server on the WAN Start Port Defines a port number or the starting port number in a range of port numbers End Port Defines a port number or the ending port number in a range of port numbers Target Ra...

Страница 57: ...hrough from the left side menu Field descriptions are listed below the screen example 5 14 Using the DMZ Host Option The DMZ Host option allows you to configure a host IP address to be exposed visible...

Страница 58: ...tic Lease Enter the MAC address and IP address of a Home Gateway or other device you wish to be in the DMZ 7 Click Apply For more information refer to Using the DHCP Static Lease Option on page 37 A s...

Страница 59: ...the DMZ Host Option Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 55 Label Description DMZ Address Defines the IP address of the host to be exposed Apply Saves all scre...

Страница 60: ...Using the DMZ Host Option Ubee Interactive 56 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012...

Страница 61: ...on on page 61 Using the Access Control Option on page 65 Steps To access the wireless menu 1 Access the Web interface Refer to Accessing the Web Interface on page 17 2 Click Wireless from the main men...

Страница 62: ...spatial streams when at a channel width of 40 MHz One spatial stream at 20MHz wide channel enables 72 2Mbps maximum data rate in 802 11n mode 802 11 N Support Required Defines whether 802 11n support...

Страница 63: ...hecking Designed so APs avoid channels that contain radar systems Used for 802 11h only In Network Radar Check Defines the number of seconds to check for radar when switching to a new channel after a...

Страница 64: ...AP Wireless cards connect to the master network and change their channel to match The master must accept the credentials of the managed network for it to be associated Ad hoc Communicates directly wi...

Страница 65: ...he Primary Network option allows you to configure a variety of wireless security settings Steps To configure wireless security options 1 Click Wireless from the main menu 2 Click Primary Network from...

Страница 66: ...entered into wireless gateway and wireless client As long as the passwords match a client is granted access to the wireless LAN This is the default residential subscriber setting and uses TKIP encrypt...

Страница 67: ...te It encrypts unicast and multicast communications in a network Both the wireless stations and the DDW3611 must use the same WEP key Data Encryption can be set to WEP 128 bit 64 bit or Disable Shared...

Страница 68: ...ines the universal unique identifier UUID for this access point PIN Defines a randomly generated Personal Identification Number PIN for the access point WPS Add Client Add a client Activates wireless...

Страница 69: ...access control parameters MAC Restrict Mode Controls wireless access to your network by MAC address Disabled turns off MAC restrictions and allows any wireless client to connect to this device Howeve...

Страница 70: ...formation shown on this screen The lower the number the more current its data RSSI dBm Displays the received signal strength from the device to the wireless cable modem This value is commonly used to...

Страница 71: ...you to determine how far a wireless cable modem can be placed from wireless client devices Environmental variances include the capabilities of wireless clients and the types of material through which...

Страница 72: ...u may resolve and prevent some performance issues 7 To check the wireless signal strength and speed use the following steps for a Windows computer connected wirelessly to the wireless cable modem If t...

Страница 73: ...es on another channel and so on This is done by configuring the channel on each wireless access point individually if you have multiples If you have control over only one wireless device in an environ...

Страница 74: ...Deploying and Troubleshooting the Wireless Network Ubee Interactive 70 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012...

Страница 75: ...on page 77 to block Internet access to specific sites Note Firewall menu options are not available when the device is in Bridge mode Topics See the following topics Using the Content Filter Option on...

Страница 76: ...ramming language and development environment for building downloadable Web components or Internet and intranet business applications Filter ActiveX Stops ActiveX applications from being launched on co...

Страница 77: ...he firewall function Disabling Firewall Protection does NOT disable all other setting you must enable disable each one individually as appropriate Protection against incoming connection requests on ro...

Страница 78: ...w the screen example Apply Saves the settings and completes the setup Email Log Sends the log to the specified email address Clear Log Deletes the log Label Description Permitted Connections Logs all...

Страница 79: ...wed to access the Internet View an event log to view Internet activity Topics See the following topics Using the Parental Control User Setup Option on page 75 Using the Basic Option on page 77 Using t...

Страница 80: ...user from the User Settings pop up menu To add a new user add the user name and click Add To activate the user check Enable To remove a user select the user from the pop up menu and click Remove User...

Страница 81: ...ent rule that defines a black list and white list select the White List Access Only checkbox to force the wireless modem to execute the policy for the selected user Time Access Rule Selects a defined...

Страница 82: ...policy from the list and click Remove Policy Keyword List Displays keywords you can use to block Web site addresses URLs containing those words Add Keyword Adds a keyword to the keyword list Enter the...

Страница 83: ...Domain List DIsplays domains you can assign to users to visit only the sites allowed Add Allowed Domain Adds allowed domains to the list Enter the name and click Add Allowed Domain Remove Allowed Dom...

Страница 84: ...time to block To block all day check All Day to eliminate all access during the days selected To block specific times enter the time range in the Start and End fields Apply Saves all changes when clic...

Страница 85: ...elow the screen exampleUsing the Password Option on page 84 Using the User Defaults Option on page 85 Steps To access the tools menu 1 Access the Web interface Refer to Accessing the Web Interface on...

Страница 86: ...oute from the left side menu Field descriptions are listed below the Label Description Ping Test Parameters Ping Target Defines the IP address to which you want to send a ping Ping Size Defines the pa...

Страница 87: ...AX hops Hops is the number of routers that the trace route traverses Time out Defines the time out interval 100 10000 in milliseconds Start Test Abort Test Clear Results Defines what you want to do To...

Страница 88: ...the screen exampleUsing the Password Option The Password option allows you to change the password for the user login on the DDW3611 This login is used to access this Web interface Steps To change the...

Страница 89: ...he user login password to the device Refer to Understanding Default Values and Logins on page 7 for the default values 1 Click the Tools link from the top of the screen 2 Click User Defaults from the...

Страница 90: ...el Description Restore Factory Defaults to Firewall and Parental Control Restores settings to factory defaults Select Yes to restore the device to default settings for the Firewall and Parental Contro...

Страница 91: ...ocal subnet Demilitarized Zone DMZ Allows one IP address or computer to be placed in between the firewall and the Internet usually for gaming and video conferencing This allows risky open access to th...

Страница 92: ...al network to other networks sometimes with different incompatible communication protocols Headend A main facility to process and distribute Internet communication signals Headend may also refer to ca...

Страница 93: ...share a single IP address for access to the Internet NAT enables a LAN to use one set of IP addresses for internal traffic and a second set of addresses for external traffic and provides a type of fi...

Страница 94: ...server to determine if the user is allowed to access the network Time Division Multiple Access TDMA A method in which cable modems must time share the upstream channel because there are many cable mo...

Страница 95: ...y protocol for wireless home networks Created by the Wi Fi Alliance this protocol allows home users to easily set up wireless security and add new devices without needing to enter long passwords Wirel...

Страница 96: ...Glossary Ubee Interactive 92 Ubee DDW262 S Wireless Cable Modem and Router Subscriber User Guide November 2012...

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