USER GUIDE
Troubleshooting
If you think your U-Line product is malfunctioning, read
the CONTROL OPERATION section to clearly understand
the function of the control.
If the problem persists, read the NORMAL OPERATING
SOUNDS and TROUBLESHOOTING GUIDE sections below
to help you quickly identify common problems and
possible causes and remedies. Most often, this will resolve
the problem without the need to call for service.
If your product needs service, please go to
www.U-Line.com and navigate to the Find a Servicer page
to locate a U-Line Authorized servicer. If your product is in
warranty please make sure to register it at
www.U-Line.com/u-lineregistration. If you have any
issues following this process you can contact the U-Line
Corporation by phone at +1.414.354.0300
If you call, you will need your product Model and Serial
Numbers. This information appears on the Model and Serial
number plate located on the interior of your product, most
often placed on the ceiling.
All models incorporate rigid foam insulated cabinets to
provide high thermal efficiency and maximum sound
reduction for its internal working components. Despite this
technology, your model may make sounds that are
unfamiliar.
Normal operating sounds may be more noticeable because
of the unit’s environment. Hard surfaces such as cabinets,
wood, vinyl or tiled floors and paneled walls have a
tendency to reflect normal appliance operating noises.
Listed below are common refrigeration components with a
brief description of the normal operating sounds they
make. NOTE: Your product may not contain all the
components listed.
• Compressor: The compressor makes a hum or pulsing
sound that may be heard when it operates.
BEFORE CALLING FOR SERVICE
TROUBLESHOOTING GUIDE
ELECTROCUTION HAZARD. Never attempt to
repair or perform maintenance on the unit
before disconnecting the main electrical power.
Troubleshooting - What to check when problems occur:
NORMAL OPERATING SOUNDS
Troubleshooting
•
Evaporator: Refrigerant flowing through an evaporator
may sound like boiling liquid.
• Condenser Fan: Air moving through a condenser may
be heard.
• Running Water: As your unit continues to produce
ice you will hear water flowing into the collection
chambers and running through the evaporator.
DANGER
!
Problem
Possible Cause and Remedy
Unit Does Not
Operate.
Electronic
Display Blank.
No electrical supply. Plug unit in or
check
circuit breaker.
Display
Showing Error
Code.
If display shows error “dr”, check to
make sure door is sealing correctly.
Make sure to close door completely. If
sealing the door
does not clear the error, contact U-Line
service for more information.
Unit Develops
Condensation
on External
Surfaces.
The unit is exposed to excessive
humidity.
Moisture will dissipate as humidity
levels decrease.
Poor Ice
Quality.
Unit may not be level. Check if unit is
level.
Ice maker system may be dirty. Clean
the ice maker.
No Ice
Production.
Ensure water is being supplied to the
unit.
Verify the ice making unit is turned on.
Not Enough
Ice.
Ensure the condenser coil is clean and
free of any dirt or lint build-up.
Water in Ice
Bin.
Drain may be restricted, ensure drain
is free of foreign debris.
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