12
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
No power, logs do not glow.
1. Power cord was not
plugged in the outlet.
2. Main power switch is not
in “ON” position.
1. Check that unit is plugged into
a standard 120V outlet.
2. Press power button several
times, making sure power
is set at “ON” position.
Logs glow, but no fl ame effect.
Flame button is not in
“ON” position.
Press fl ame button several times.
Heater does not blow warm air.
The current room temperature
is higher than the temperature
setting.
Adjust the temperature settings
to ensure that the thermostat is
set higher than the current room
temperature.
Heater doesn’t work, but Power
and Heater settings are “ON”
and thermostat is set
(see solution above).
The product is on protected
status.
Turn all switches to the “OFF”
position and unplug the unit from
the wall outlet for 5 minutes. After
5 minutes plug the unit back into
wall outlet, and operate as normal.
Flame effect works but heater
function does not and the
emberbed fl ashes when the
heater button is pressed.
Heater function is locked.
Heater function is locked. Press
and hold the POWER button to
unlock the heater function.
