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My Streaming media and 4K playback input module keeps
overheating

What's the problem?

I keep seeing an error message that tells me my Streaming media and 4K playback input module is too hot, or has
overheated. The performance of the module is reduced. I've tried restarting my CORIOmaster2™.

Why does this happen?

If the environment around the Streaming media and 4K playback input module is too hot, the module runs above
specification, or the fans can't do their job properly, the module can overheat. When the module becomes hot
and there is a risk of overheating, the performance of the module is reduced to lower the amount of data
processed.

What to do

First try this

1. Switch off your CORIOmaster2.

2. Allow your CORIOmaster2 to cool down for at least 20 minutes.

3. Restart your CORIOmaster2.

Then try this

1. Place your hand near each fan outlet in turn and check that air is flowing out of your CORIOmaster2.

2. Check the environment around your CORIOmaster2.

n

Is there anything covering the fan outlets?

n

Is the space large enough?

n

Is there enough ventilation or cooling? For best results, make sure the air around your CORIOmaster2 is a
maximum of 20 °C.

n

Is there an air gap all around your CORIOmaster2?

3. If there are any issues with the environment around your CORIOmaster2, switch off your CORIOmaster2 and

allow it to cool down while you fix the issues.

If that doesn't work

Is your Streaming media and 4K playback input module playing media items or streams that are very high
resolution and/or high bitrate? Try reducing the resolution or bitrate as much as you can without losing too much
quality.

If the advice here doesn't work, first contact your distributor. If your distributor can't help, contact tvONE support
at

[email protected]

,

[email protected]

or

[email protected]

.

PDF-CM2-547-V1.0 tvONE

104

Содержание CORIOmaster2 CM2-547

Страница 1: ...Firmware version G500 and above PDF CM2 547 V1 0 Oct 2020 CM2 547 CORIOmaster2 CORIOgrapher V3 0 and above User Guide V1 0...

Страница 2: ...23 Planning a video installation 24 What is a window 24 What is a preset 25 Installing your hardware 25 Setting up a video installation in CORIOgrapher 28 CORIOgrapher system requirements 28 About CO...

Страница 3: ...rk settings 47 Configuring network settings for your CORIOmaster2 47 Configuring network settings for streaming media 49 About static IP addresses 49 To configure network settings for streaming media...

Страница 4: ...editing media streams 73 Adding media items streams and playlists to your play queue 75 Playing a multicast stream from an Magenta Encoder 100 on multiple CORIOmaster2 units 76 Changing the duration...

Страница 5: ...can t log in securely to CORIOgrapher 102 The picture keeps coming and going on my CORIOmaster2 103 My Streaming media and 4K playback input module keeps overheating 104 I can t hear any audio 105 Gen...

Страница 6: ...What s new in CORIOgrapher V3 0 for CORIOmaster2 117 Regulatory compliance for CORIOmaster2 and all modules 117 Contact us 118...

Страница 7: ...th S PDIF audio module New front panel status screen Combination of different size and resolution of displays can be used Adjustable bezel compensation Edge blending of projectors Up down cross conver...

Страница 8: ...s At the back of this guide is a plan that you can fill out Read more about planning a video installation on page 24 2 Install your hardware a Position your displays or projectors b Connect your displ...

Страница 9: ...oad the latest version of CORIOdiscover and CORIOgrapher from help tvone com r docs g software 4 Open CORIOgrapher and select your CORIOmaster2 Enter your username and password to log in and select Re...

Страница 10: ...u can create an offline configuration for your device The media player of the Streaming media and 4K playback input module is not available when you work in an offline configuration Read more about yo...

Страница 11: ...tearing Using a mixture of frame rates and or resolutions can cause video tearing For best results make sure all your displays use the same frame rate 7 Optional but recommended name your input and o...

Страница 12: ...eo wall on page 34 9 In the editor add a window and scale it to cover the whole video wall a From Assets open Sources b Choose a source and select For best results choose a source connected to hardwar...

Страница 13: ...ly 11 Repeat step 7 to add windows for all of your sources Check that all your sources and displays work as expected To test any sources from Streaming media and 4K playback input modules you need to...

Страница 14: ...ut to monitors LED screens and projectors including devices that support 8K with quad 4K 60 Hz Our largest ever creative canvases at 64 000 x 64 000 pixels Consumes up to 4x less electricity than an e...

Страница 15: ...es Output slots are arranged into groups Each group has the same amount of bandwidth You must either n Fill all the slots of a group with modules You can either fill all the slots with output modules...

Страница 16: ...nding modules go into group A slots 6 and 9 Group B contains no output modules so it doesn t need any bonding modules CORIOmaster2 front panel The front panel of your CORIOmaster2 includes a customiza...

Страница 17: ...ule Optional connect to audio sources and or playback devices CPU module Connect to your network with Ethernet Optional connect to serial controller with RS 232 Optional connect directly to a PC with...

Страница 18: ...K 2IN 2 x HDMI Supports up to 2 x 4K 30Hz or 1 x 4K 60 Hz Dual 4K HDBaseT input module CM2 HDBT 2IN 1ETH 2x HDBaseT Ethernet Read more about the Streaming media and 4K playback input module on page 14...

Страница 19: ...s to the DVI modules Adapter Product number Female connector HDMI adapter CMD1941 HDMI Analog PC adapter ZDH2040 VGA Analog RGBHV adapter ZDB 2038 Analog RGBHV YPbPr YUV adapter ZDR2042 YPbPr YUV YPbP...

Страница 20: ...ution and frame rate scaling n Start playing media when your device starts n Supports USB 3 0 For CORIOmaster2 CM2 AVIP IN 1USB 1ETH 128 comes with 128 GB internal storage USB LED Indicates the status...

Страница 21: ...t an Ethernet cable to the Streaming media and 4K playback input module or connect a USB drive to play media directly For 4K media use a good quality high speed USB 3 0 drive Make sure your device is...

Страница 22: ...om the Streaming media and 4K playback input module and select Take 2 OPTIONAL if you only want to play media from a USB drive you don t need to do this step If you want to stream media over IP choose...

Страница 23: ...nter a value for your gateway n If you want to refer to a source by name enter a value for DNS Static IP address If you choose a static IP address make sure you enter a unique value for your IP addres...

Страница 24: ...ay streams or media and from Properties select Media Player Manage 2 Select your media source Your media items appear as icons Still image Saved stream Video clip Found encoder Playlist Found encoder...

Страница 25: ...is not encoding you might need to start or configure it Read more about the Magenta Encoder 100 at help tvone com r docs cm2 encoder 100 1 n If you want to stream from the internet or from an encoder...

Страница 26: ...ylist editor Read about creating and managing playlists on page 82 Setting up the internal drive You can save media items from your USB drive to the internal drive When you first set up your internal...

Страница 27: ...The S PDIF and analog audio module supports all audio formats outputted as PCM with a frequency of 48 kHz Inputs Your S PDIF and analog audio module has two inputs one analog and one digital input You...

Страница 28: ...active optical cables or a signal extender See our range of active optical cables and signal extenders at help tvone com r docs g signal extension n For best results with HDMI use High Speed Premium H...

Страница 29: ...Omaster2 41 Choosing your working units 41 Customizing the front panel of your CORIOmaster2 42 Backing up and restoring your settings 42 Resetting your CORIOmaster2 to factory default settings 44 User...

Страница 30: ...eed displays that support HDCP High bandwidth Digital Content Protection n How many projectors do you need n Do you need to blend the edges of displays n How much overlap do you need Sources or inputs...

Страница 31: ...ecide where to place your hardware consider these points n Availability of electrical outlets n Distance from CORIOmaster2 to sources and displays For best results at resolutions of 1080p60 or below w...

Страница 32: ...to put your sources 3 Connect your displays or projectors to the output modules of your CORIOmaster2 It is recommended to use a cable mount to reduce the stress on the connector caused by heavy cable...

Страница 33: ...outputs in CORIOgrapher 5 Connect your CORIOmaster2 to your network If you want to control your CORIOmaster2 with a serial controller connect a serial controller 6 Connect your CORIOmaster2 to an ele...

Страница 34: ...allation n Creating a basic video installation n Testing your video installation CORIOgrapher system requirements CORIOgrapher n Works with PCs running Windows 7 and 10 n Does not work with touch scre...

Страница 35: ...only Editor is where you create your installations each on its own canvas n If you have a CORIOmaster or CORIOmaster mini you can create up to four installations n If you have a CORIOmaster micro you...

Страница 36: ...on page 25 To connect to your CORIOmaster2 and get its configuration The easiest way to get started using CORIOgrapher is to get the configuration of inputs and outputs directly from your CORIOmaster2...

Страница 37: ...nfiguration 2 In Configuration Editor choose a device and give your configuration a name 3 If you do not have a product code for each slot choose a module from the list n The number of slots available...

Страница 38: ...st port in slot 1 is named s1i1 for slot 1 input 1 These unique identifiers tell you the position but not what is connected to that input or output Name your ports and channels with something that ind...

Страница 39: ...tween CORIOgrapher or another secure controller and your CORIOmaster2 HTTPS encryption uses TCP port 443 When secure mode is active in Home you can see next to the name of the CORIOmaster2 Secure mode...

Страница 40: ...from your CORIOmaster2 on page 30 Read about creating an offline configuration on page 31 To create a video installation on a canvas 1 In Editor choose a canvas 2 If the canvas frame rate is unset the...

Страница 41: ...quipment later by selecting the display then from the Properties panel open Equipment select Assign 6 For each display you want to use in your video installation select to add a display 7 Arrange the...

Страница 42: ...When you are happy with your video wall select Take and then Save last take to save the take on your CORIOmaster2 so your changes will be restored on start up Before you start using your video install...

Страница 43: ...e picture is assembled correctly Not the source you were expecting blue screen display keeps dropping signal or no image Possible causes n Source connected incorrectly n Input ports named incorrectly...

Страница 44: ...source from the list You hear the audio source from all the displays and output devices associated with this canvas 3 Select each source in turn If you cannot hear a source n check the audio settings...

Страница 45: ...splays If you can t hear audio n Check the audio settings on the display itself n In Editor make sure the source is not muted A muted source shows n In Settings Slot Status make sure Audio Enabled is...

Страница 46: ...acking up and restoring your settings 42 Resetting your CORIOmaster2 to factory default settings 44 User settings 45 Creating and editing users 45 Changing other users passwords 46 Changing your own p...

Страница 47: ...Resetting your CORIOmaster2 to factory default settings 44 Naming your CORIOmaster2 You can give your CORIOmaster2 a unique name Why should I name my CORIOmaster2 If you have more than one CORIOmaste...

Страница 48: ...n your CORIOmaster2 or to a file on your computer You can restore your settings from either file You can share a file saved on a computer between several CORIOmaster2 units that have the same configur...

Страница 49: ...Settings that are saved on your computer Most settings are saved to a backup file on your computer including n Presets n Configuration including custom names n Canvases n Network settings n Manually...

Страница 50: ...e some data in the process Resetting your CORIOmaster2 to factory default settings Why restore factory default settings If your CORIOmaster2 has become unstable you have repeated errors that you can t...

Страница 51: ...dditional users Who can do this Administrators can do this task What are user roles CORIOgrapher has three types of user administrator power user and user Users Power Users Administrators Use the dash...

Страница 52: ...an existing user 1 Select Settings Users 2 To create a new user choose an empty slot To edit an existing user find that user s details 3 Enter a username Usernames must start with a letter and can con...

Страница 53: ...In this section Configuring network settings for your CORIOmaster2 47 Configuring network settings for streaming media 49 Configuring network settings for your CORIOmaster2 You can choose a DHCP or s...

Страница 54: ...ress is assigned to you n If you choose Static configure your IP address 3 OPTIONAL Configure your static IP address n Enter a value for your IP address and subnet mask n If your CORIOmaster2 and PC a...

Страница 55: ...elp you Static IP address If you choose a static IP address make sure you enter a unique value for your IP address Using the same IP address for multiple devices can cause your devices to disconnect C...

Страница 56: ...u want to refer to a source by name enter a value for DNS If you need help with network settings contact your network administrator Finding the MAC address of your Streaming media and 4K playback inpu...

Страница 57: ...media and 4K playback input modules You can rename your playlists and move them between modules Renaming your playlists 1 In CORIOgrapher select Settings Playlists 2 Find the playlist you want to rena...

Страница 58: ...r detects appear under Discovered encoders You can n Refresh the list of encoders n Search for an encoder that doesn t appear automatically n Select an encoder to see details about that encoder n Sele...

Страница 59: ...ams you have and how many slots you have left n You can add new streams and remove all your saved streams n You can edit the name and URL of saved streams 1 Select the stream and then select Edit 2 Ed...

Страница 60: ...lay queue 92 Replacing a module 93 Adding and managing custom EDID files 96 Presets You can create and save up to 50 presets in CORIOgrapher In this section Creating and editing presets 54 Loading a p...

Страница 61: ...more on page 42 For best results To prevent your presets behaving unexpectedly follow the advice below Build your busiest preset first Build the preset with the highest number of windows first Includ...

Страница 62: ...a preset For example if you save a preset that contains two windows of UHQ quality and then change the quality of one window to EHQ it will not return to UHQ when you load the preset If you want to re...

Страница 63: ...lect a duration for your preset The duration is the time taken to transition to this preset 5 Select Add preset Editing cloning and deleting presets You can change the name and duration of a preset or...

Страница 64: ...ind the preset you want to update and select To clone a preset 1 Select Show presets 2 In Presets find the preset you want to clone and select A new preset is added to the end of the list To delete a...

Страница 65: ...nge the source playing in a dedicated window Dedicated windows are always cyan The color of free windows depends on the quality of the window Changing the source in CORIOgrapher 1 From Editor double c...

Страница 66: ...If you adjust or mute the audio from a window all the windows playing that source are affected In this article About embedded audio 61 Disabling and enabling audio for a source or display 61 Choosing...

Страница 67: ...never want to play audio on a specific display you can disable it Administrators can disable audio from Settings Slot Status Administrators and power users can disable audio from Editor Properties Us...

Страница 68: ...source playing in a window from Properties Administrators and power users can disable audio sources 1 From Editor select a window 2 Select Properties Input Settings shared 3 Select or clear Audio Ena...

Страница 69: ...ling audio for a display from Properties Administrators and power users can disable audio for displays 1 From Editor select a display 2 Select Properties Audio 3 Select or clear Audio Enabled PDF CM2...

Страница 70: ...dio is independent of the windows on your video wall It doesn t change when the sources playing in your windows change The audio is sent to all enabled outputs When you choose breakaway audio mode you...

Страница 71: ...you choose audio follows video mode you listen to a window If the source playing in that window changes the audio changes to play the new source n From Editor select a window from the list Or n From...

Страница 72: ...shboard You can choose to only send audio to one or more specific outputs by disabling or muting the other outputs Read about disabling outputs on page 61 Read about muting outputs on page 68 Adjustin...

Страница 73: ...o mute and unmute a source 1 Select a source From Editor From Dashboard 2 Mute or unmute the source From Editor From Dashboard n To mute audio select n To unmute audio select PDF CM2 547 V1 0 tvONE 67...

Страница 74: ...inistrators and power users can mute and unmute individual outputs From Editor Displays Windows n To mute audio select n To unmute audio select Outputs that do not show or are disabled in Settings Slo...

Страница 75: ...and outputs associated with a canvas All users can mute unmute and adjust the volume for all displays and outputs associated with a canvas at the same time in CORIOgrapher To mute and unmute all disp...

Страница 76: ...iated with a canvas All users can cut to black and mute and restore all displays and outputs associated with a canvas at the same time in CORIOgrapher To cut to black and mute all displays and outputs...

Страница 77: ...playing Cut to black and mute all displays and outputs and restore all displays and outputs Mute and unmute all displays and outputs Adjust the volume of all outputs Mute the sources playing in speci...

Страница 78: ...Each channel has its own play queue In this article Before you start 73 Adding and editing media streams 73 Adding media items streams and playlists to your play queue 75 Playing a multicast stream f...

Страница 79: ...net Protocol signal and sends them over your network For example you could encode and stream the signal from an endoscope or from a camera in a lecture theater n To play media directly from a USB driv...

Страница 80: ...the window you wish to play streaming media and select Media Player Manage 2 Select IP Streams 3 Select Add IP Stream 4 Enter a descriptive name and the URL of the media stream and then select Add IP...

Страница 81: ...ive in internal storage streamed from your network or streamed from the internet You can also add a playlist to a play queue When you add a playlist to a play queue the playlist replaces all the items...

Страница 82: ...2 You can supply a multicast version of that stream to more than one CORIOmaster2 Adding a multicast stream from an Magenta Encoder 100 to a play queue or playlist n You don t need to configure your M...

Страница 83: ...s using equipment with IPv4 multicast addressing and or IGMP v2 support For more information contact your network administrator Changing the duration of media items By default still images play for 10...

Страница 84: ...ueue that you want to play with low latency CORIOmaster2 automatically disables the audio of streams with low latency If you want to listen to audio from your stream clear Low latency Using the playba...

Страница 85: ...stopped you can n Drag new media items or streams into the play queue up to a total of 20 items n Drag items to re order the play queue n Change the duration of a media item in the play queue n Remove...

Страница 86: ...streams You can choose to have labels shown on the video for your media and streams on your CORIOmaster2 1 Build your play queue and select Show label 2 Select 3 Choose or set the options for the pla...

Страница 87: ...when you start your CORIOmaster2 1 Build your play queue and select Play on startup 2 In Editor select Save last take Saving media to internal storage You can save media items from your USB drive to t...

Страница 88: ...layer is not available when you work offline About playlists n Your CORIOmaster2 can store up to 20 playlists n Each playlist can include up to 20 items including still images video clips and streams...

Страница 89: ...e playlist editor is collapsed select to open it 4 Drag up to 20 media items and streams from the media browser into the playlist editor 5 Make any changes to your playlist n To reorder the playlist d...

Страница 90: ...select Saving the play queue to a playlist 1 From the play queue select Save as playlist 2 Choose to create a new playlist or to replace an existing playlist 3 If you create a new playlist enter a na...

Страница 91: ...e and play a playlist You can also manage the names and locations of your playlists in Settings Playlists Read more about configuring playlist settings on page 51 Editing a playlist You can change the...

Страница 92: ...st any items in the play queue are replaced and playback stops You can n Drag a playlist into the play queue n Select a playlist and select Load in queue n From the playlist editor select Playing a pl...

Страница 93: ...can change the slot that a playlist is associated with in Settings Playlists Read more about configuring playlist settings on page 51 Deleting all playlists You can delete all your playlists in Settin...

Страница 94: ...ique name for the playlist each time 5 Open each new playlist and add items in the playlist editor Using the internal drive You can save media to the internal drive of your Streaming media and 4K play...

Страница 95: ...drive All items currently on the internal drive are deleted All items on your USB drive are copied exactly to the internal drive including folders and folder structure up to path names of 480 charact...

Страница 96: ...to the internal drive Items are copied to the last location you visited on the internal drive 1 From USB Drive select a media item or folder 2 Select Copy to internal drive current location You can a...

Страница 97: ...ng items from the internal drive You play items from the internal drive in the same way you play all media items and streams Drag items into the play queue or into a playlist Read more about playing m...

Страница 98: ...playing media The two channels can have different resolutions and you can choose a custom value for channel one slot n position 1 Channel two slot n position 2 only supports 1920x1080p60 Understanding...

Страница 99: ...t round 23 98 up to 24 Resolution n Choose a resolution no larger than your largest media item Upscaling at this stage takes up unnecessary bandwidth n Don t choose a resolution that is much smaller...

Страница 100: ...to pull the pair of modules forward out of your CORIOmaster2 3 Unscrew the inner screw of the module you want to remove and slide the module forward out of the bridge rail Inserting an input module in...

Страница 101: ...emoving an output module from your CORIOmaster2 1 Unscrew the module that you want to replace 2 Use the module extraction tools to pull the module forward out of your CORIOmaster2 Inserting an output...

Страница 102: ...ed results Creating custom EDID files is an advanced task If in doubt contact a qualified AV professional Before you start Before you add custom EDID files or remove saved EDID files we recommend that...

Страница 103: ...ing 104 I can t hear any audio 105 I can t update the firmware of my Streaming media and 4K playback input module 112 General troubleshooting checklist 112 Returning a product for repair 113 What are...

Страница 104: ...firmware for your device you need CORIOdiscover V1 7 or above CORIOdiscover software is available from help tvone com r docs g software Checking your firmware version and downloading new firmware COR...

Страница 105: ...ings select Save Device Settings When you save your settings your device keeps all your saved configurations and canvases 4 Enter your administrator login details 5 Browse to the zipped DAT file that...

Страница 106: ...ars again in the list You can now select your device Then try this If your device definitely isn t in the Discovered Devices list first check your hardware If your device still isn t in the list conne...

Страница 107: ...ss Return To log in to your device with an IP address Log in to your device on the Home window of CORIOgrapher 1 Select Connect to your device 2 Enter the IP address that you got from the serial conne...

Страница 108: ...nd log in to CORIOgrapher 2 Select Settings Networking 1 From Networking select Secure connection 2 Select Save Yes Your device restarts 3 Select Secure and log in If that doesn t work If the advice h...

Страница 109: ...ort HDCP High bandwidth Digital Content Protection What to do First try this 1 From Editor double click the display 2 From Dashboard select 3 Select General and set HDCP Mode to KeepOff If that doesn...

Страница 110: ...lace your hand near each fan outlet in turn and check that air is flowing out of your CORIOmaster2 2 Check the environment around your CORIOmaster2 n Is there anything covering the fan outlets n Is th...

Страница 111: ...is not compatible with your CORIOmaster2 n Your CORIOmaster2 only plays embedded audio in uncompressed PCM format n Your CORIOmaster2 only plays audio with a frequency of 48 kHz If you re trying to p...

Страница 112: ...107 n Check if input audio level or volume are too low page 107 n Check if canvases or displays are cut to black and muted page 107 n Check if displays or windows are muted page 108 n Check your pres...

Страница 113: ...1 From Editor check the output volume 2 Open the list of audio sources 3 Select each source in turn and check the input audio level Check if canvases or displays are cut to black and muted 1 Select D...

Страница 114: ...power users can restore individual displays If a display is black and you can t hear audio ask an administrator to check if it is cut to black and muted Check if displays or windows are muted 1 Selec...

Страница 115: ...a and 4K playback input module only supports mp3 and aac formats n If you have a media player connected to your S PDIF and analog audio module check that it can provide audio in uncompressed PCM forma...

Страница 116: ...o play streaming media and select Media Player Manage Check the format of your media items n The Streaming media and 4K playback input module only supports mp3 and aac formats at 48 kHz n If your medi...

Страница 117: ...est firmware and software Download the latest version of CORIOgrapher from help tvone com r docs g software Read about updating your firmware on page 98 If that doesn t work If the advice here doesn t...

Страница 118: ...each Streaming media and 4K playback input module select Configure and check the status Then try this 1 Download the firmware update again Make sure you download the correct version 2 Repeat the firm...

Страница 119: ...omplete the form and return it to tvONE support for your area All customers tvONE support decides if your product needs to return for repair and if needed provide a return authorization number Send yo...

Страница 120: ...rst output module goes into group C slot 17 The second goes into group A slot 3 Bonding modules go into group A slots 6 and 9 Group B contains no output modules so it doesn t need any bonding modules...

Страница 121: ...he media items and streams remain in the play queue You can save your play queue as a playlist Read more about playlists on page 82 You can save all your settings including your play queue to a backup...

Страница 122: ......

Страница 123: ...t has been tested for compliance with appropriate FCC and CE rules and regulations The power adapter and supply has been tested for compliance with appropriate UL CUL CE PSE GS rules regulations and o...

Страница 124: ...tvone com Support tech europe tvone com tvONE Asia Asia Sales sales asia tvone com Support tech asia tvone com Information in this document is subject to change without notice No part of this publicat...

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