TURBOLOCK TL116 25
Problem
Possible Cause
Solution(s)
The lock doesn’t work.
The lock isn’t receiving power.
Ensure the batteries are properly installed. Remove and
reinstall if needed.
The batteries are entirely dead and/or
were not replaced in a timely manner.
Replace the batteries.
Use one of the physical keys to lock and unlock the TL116.
Replace the batteries.
Use the emergency power port to power the lock so that the
door opens. Replace the batteries.
I appear to be locked
out. Not even my
admin passcode
works.
If a passcode has been entered
wrong 5x in a row, regardless of the
entry method, the lock will go into a
5-minute security lockdown. This is a
feature designed to prevent unwanted
parties from attempting to guess
passcodes.
Wait 5 minutes and try again, or use the physical key to
open the lock directly.
The physical key can be used to override the security
lockout.
Lock indicator flashes
red.
Low battery warning
New batteries should be installed as soon as possible after
receiving the first low-battery warning.
I forgot my codes.
The codes were not properly
recorded.
Perform a reset in order to erase all passcodes. If you do
not remember your Admin Passcode, you must have access
to the back of the door to perform a reset. Once the reset
is complete, all passcodes will be erased and the Admin
Passcode will return to the default value (see Section 6).
If none of the above resolves your issue, please visit our website at www.turbolock.com or contact customer service at
855-850-8031.
