Before placing a service call
There is always a possibility of condensation, especially on days with a high humidity level.
If you see water near the heat pump, there’s a good chance it comes from condensation. To
make sure it is water from condensation you can shut the heat pump off, leaving the
circulation pump running. Within a few hours, if you see that the water around the unit is
drying up, it is indicative of normal condensation.
Before calling your dealer, follow the steps below to avoid any unnecessary cost for a service call not
covered by warranty.
1. Make sure the breaker is ON , the fuses are functional and the heat pump is
connected properly (green light on the unit).
2. Make sure that the circulation pump is running at full capacity, has sufficient flow and that
the filter is clean.
3. Make sure that the pressure gauge on your filter indicates sufficient flow (between
10 and 15 PSI) If it does not indicate 10 to 15 PSI, start a backwash.
4. Make sure that the water inlet and outlet are open and bypass valve is closed.
5. Check whether the temperature set is higher than the actual pool temperature.
6. Check that the plumbing is positioned in a way to enable sufficient water flow.
7. Check that the evaporator is not obstructed by pollen, leaves, grass etc. (See
maintenance for washing instructions).
8. When the temperature goes down to about 7
o
C, the heat pump may switch to de-icing
mode; it will then start a cycle that stops the compressor while letting the fan continue
running. Once the cycle is complete, it will resume normal operation.
9. Frost may appear on the evaporator during cold weather and this is normal; however, if
there is ½“ of ice or more on the evaporator, contact us immediately.
If your heat pump does not operate properly after following these steps, contact your dealer.
All replacement must be made using Nirvana parts to maintain your heat pump performance, durability and
safety as well as keeping your warranty valid.
DO NOT modify or remove a safety device. The manufacturer disclaims all responsibility if
installation or maintenance instructions are not followed or if electrical or mechanical components
and / or safety devices have been modified in any way.
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