CHAPTER 7:
WARRANTY
INFORMATION
Truefitness.com / 800.426.6570 / 636.272.7100
Commercial Limited Warranty
XL1000 Traverse Lateral Trainer
All TRUE® Fitness products are distributed by TRUE and are
warranted to the original registered product purchaser and the
parts of the TRUE product (the “Product”) listed below, under
normal use and service, shall be free of manufacturing defects
in workmanship and materials only for the period of time
beginning from the original date of purchase set forth below:
Frame*
Lifetime
Parts
Transcend Touchscreen
Electrical
Wear Items
Cosmetics
3 Years
3 Years
3 Years
6 Months
Labor
Parts
Cosmetics
3 Years
6 Months
Device Connectivity
Headphone Jack &
USB Port
90 Days Parts,
No Labor
NOTE: Warranty valid for USA and Canada only.
NOTE: Failure to register this product will result in no
servicing or authorization of parts to be shipped.
NOTE: Buying after-market products from a 3rd party will
result in voided warranty.
NOTE: This product is intended for Commercial use. If this
product will not be used in this particular setting, please
contact TRUE as is warranty is void.
Frame:
The frame is warranted for defects in material and
workmanship for as long as the original purchaser owns the
Product. The frame is warranted for labor and freight (for
parts shipped from TRUE) for two years from date of purchase.
* This limited warranty on structural frame does not include
paint or coatings.
Parts:
The lateral trainer electrical parts and wear items
are warranted for defects in material and workmanship for
three years with three years labor warranty. The Transcend
touchscreen console is warranted for defects in material and
workmanship for three years with one year labor
warranty.This limited warranty does not cover damage or
equipment failure resulting from or caused by improper
assembly/installation,
truefitness.com / 800.426.6570 / 1.636.272.7100
failure to follow instructions and warnings in owner’s manual,
accident, misuse, abuse, unauthoriz
ed modifica
tion, or failure
to provide reasonable and necessary maintenance. *TRUE
Fitness shall not warrant the performance of the heart rate
system on its products, as the heart rate system performance
varies, based on user’s physiology, age, method of use and
other factors. * This limited warranty shall not apply to
software version upgrades.
Cosmetics:
The lateral trainer cosmetic parts are warranted
for defects in material and workmanship for six months with
labor warranty to match the parts warranty period. This
limited warranty does not cover damage or equipment failure
resulting from or caused by improper assembly/installation,
failure to follow instructions and warnings in owner’s manual,
accident, misuse, abuse, unauthoriz
ed modifica
tion, or failure
to provide reasonable and necessary maintenance. This limited
warranty will apply to but may not be limited to plastic covers,
shrouds, caps, badges, overlays, paint, coatings, soft step
inserts and grips.
Device Connectivity:
Device Connectivity elements;
headphone jack and USB Port are warranted for defects in
material and workmanship for 90 days with no labor warranty.
Labor:
Labor is covered for a period of three years from the
date of purchase unless otherwise expressed within this
limited warranty as long as a TRUE authorized service provider
performs the service. Service that requires over 50 miles of
travel may be subject to additional charges. Reasonable and
necessary maintenance guidelines can be found in the owner’s
manual.
Claims Procedure:
TRUE Limited Warranty service may be
obtained by contacting the authorized TRUE dealer from
whom the Product was purchased. If the dealer from whom
the Product was purchased is no longer an authorized TRUE
dealer, then TRUE Limited Warranty service may be obtained
by contacting TRUE directly at:
TRUE Fitness, Service Department
865 Hoff R
oad, St. Louis, MO 63366
1.800.883.8783
Hours of operation 8:30am - 5:00 pm CST
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