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Chapter 8 - Problem Solving

93

Chapter 8 - Problem Solving

Clearing document jams

When a document jam occurs, your fax machine beeps and an error
message appears in the display. If the jammed document looks like it is
positioned straight in your feeder, press the Stop key to try to feed the
document the rest of the way through the feeder. If this fails, follow the
instructions below.

1.

Grasp the control panel. Pull up and toward you until it releases.
Swing the control panel out of the way.

2.

Pull out the jammed document.

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Содержание FAX 525

Страница 1: ......

Страница 2: ...n this guide will not affect the applicability of the information in it Mention of software products manufactured by other companies does not necessarily constitute endorsement by the manufacturer Copyright 2004 All rights reserved This product complies with the requirements of the Council Directives 89 336 EEC EMC 73 23 EEC LVD and 1999 5 EC R TTE as amended where applicable on the approximation ...

Страница 3: ... 2 Installation 16 Getting started 16 Where to install your fax machine 16 Unpacking 17 Setting up 18 Installing paper trays and stackers 18 Installing the toner cartridge 19 Connecting a telephone line 22 Connecting a telephone handset or answering machine 23 Connecting the power cable 23 Loading paper 24 Setting the clock 25 Setting answering mode 25 Answering mode options 26 Changing answering ...

Страница 4: ...ion 44 No paper reception 45 No toner reception 45 Cancelling messages stored in memory 46 Rejecting unsolicited fax messages 46 Power failures and memory 47 Making copies 47 Making copies using manual paper feeder 48 Using voice request 48 Initiating voice request 49 Answering voice request 49 Chapter 5 Advanced Operations 50 Sending faxes to multiple locations and or groups 50 Delayed sending of...

Страница 5: ...xes 68 While receiving faxes 68 While making copies 69 While printing reports 69 Chapter 6 Programming 70 Customising features and operations 70 Viewing your current settings 70 User function settings 70 User function settings list 70 Changing user function settings 78 Setting distinctive ring 78 Personal mailboxes 79 Creating personal mailbox polling 79 Closing personal mailbox polling 80 Forward...

Страница 6: ...90 Protocol dump 91 Printing reports 91 Printing message confirmation report 91 Printing other reports 91 Codes used in reports 91 Result codes 91 Communication codes 92 Chapter 8 Problem Solving 93 Clearing document jams 93 Clearing printing paper jams 94 Replacing the toner cartridge 97 Replacing the image drum unit 101 Reading print counters 103 Shipping the fax machine 104 Problem checklist 10...

Страница 7: ...0 113 ISDN dial mode communication parameter 114 Speech receive user setting 31 114 Other related functions 114 Display message examples 115 Appendix C MFP PC Interface Kit 116 MFP option kit 116 As a PC printer 117 As a PC Scanner 117 PC Fax Modem 117 Index 118 ...

Страница 8: ...ich may help you to use and understand the product CAUTION A caution appears in this manual like this A caution provides additional information which if ignored may result in equipment malfunction or damage WARNING A WARNING APPEARS IN THIS MANUAL LIKE THIS A WARNING PROVIDES ADDITIONAL INFORMATION WHICH IF IGNORED MAY RESULT IN A RISK OF PERSONAL INJURY ...

Страница 9: ...ne numbers by name Halftone transmission in up to 64 shades of grey Fax communication at up to 33 600 bits per second Automatic redial and page re transmission when a telephone number is busy or when problems occur in communication Advanced transmission and reception features including delayed transmissions transmission to multiple locations confidential transmission and reception relay broadcast ...

Страница 10: ...t Dialling thus saving time since it does not wait for a connection on the receiving end Advanced dual access feature allowing you to load and prepare documents for transmission while your fax machine is sending or receiving another message High speed scanning of original documents Restricted operation of your fax machine by using a four digit password Product options MFP option kit This option al...

Страница 11: ... main unit 2 Document tray 3 Paper tray copy stacker 4 AC power cable 5 Telephone line cable 6 Document stacker 7 Image drum unit inside main unit 8 Toner cartridge 9 User s Guide this manual CD 10 Safety Installation Instructions not illustrated If anything appears missing or damaged please contact your supplier as soon as possible 9 ...

Страница 12: ...Document tray Holds original documents that are to be faxed or copied 3 Document guides Adjust these guides to the page width of the documents that are to be faxed or copied 4 One Touch keypad 5 Manual paper feeder Load paper into this slot when you want to use a type of paper different from the paper in the paper tray 6 Document stacker Supports documents that have been faxed or copied 7 Control ...

Страница 13: ...it to a telephone line 10 TEL terminal Terminal for connecting the fax machine to an external telephone or answering machine Note Only one terminal is available and when the ISDN option is installed voice communication is not supported 11 Power switch 12 AC power inlet Connect the AC power cable supplied with your fax machine into this inlet ...

Страница 14: ...installed inside the image drum unit contains the black powder which is the ink for your fax machine You will need to install a new toner cartridge when the REPLACE TONER CART message appears on the display 15 Image drum unit The image drum unit contains the green photosensitive drum which receives images from the LED print head and transfers them to the printing paper You will need to install a n...

Страница 15: ...mming 3 Type of original NO X key This key selects document contrast after loading a document for transmission Use LIGHT for originals that are too light NORMAL for documents with good contrast and DARK for originals that are too dark You will also use this key as the NO X key when making selections or to move your cursor while programming 4 Auto Rec key This key sets the answering mode of your fa...

Страница 16: ...h fax machines must have an external telephone connected To answer a voice request press this key after lifting your telephone handset When no fax communication is taking place pressing this key opens the telephone line for manual dialling not available in some countries You will hear the dialling tone through the speaker of your fax machine Note 1 With the ISDN option installed pressing this key ...

Страница 17: ...rogramming To select a function press the Select Function key then press the One Touch key labelled with the function you want to use While programming or selecting other functions pressing the Select Function key a second time takes you directly back to the stand by mode of your fax machine 11 Copy key After loading a document press this key to make a copy When no documents are loaded press this ...

Страница 18: ...indicator glows red and an alarm sounds notifies you of any problem that occurs To turn the alarm indicator off press the Stop key and correct the problem 15 Plus key One Touch key 8 Each fax number you enter or program into your fax machine can be up to 32 digits long When a number is longer than 32 digits it is possible to dial this number using combinations of One Touch keys Auto Dial numbers o...

Страница 19: ... the Pause key spaces are used for easier reading only and have no effect on dialling 18 One Touch keypad For a description of all the functions of the One Touch keypad see the following section One Touch keypad 19 One Touch labels After programming a location into a One Touch key write the name of the location on the One Touch label Lift off the plastic cover and use a pencil to write in the name...

Страница 20: ... search for the names of locations programmed into your fax machine 23 Tone key If your fax machine is set to pulse dialling this key allows you to switch the dialling operation of your fax machine from pulse to tone dialling during your current call You can also use this key while programming to create numbers with mixed pulse then tone operation Note This function is not available in some countr...

Страница 21: ...amming You will also use One Touch keys for selecting special transmission and reception functions obtaining reports and programming To select a function from the One Touch keypad press the Select Function key then press the corresponding One Touch key 1 Delayed TX key Using this key sends a fax at a later time and date which you can specify for up to three days later 2 Print Operation key Using t...

Страница 22: ... pages it has printed and scanned Using this key checks the print and scan counters of your fax machine and resets the drum counter of your fax machine after replacing the image drum unit 8 Location Program key Using this key programs One Touch keys Auto Dial numbers and groups into your fax machine 9 User Program key Using this key allows you to program identification information of your fax mach...

Страница 23: ...n initiate a voice request When the person at the remote fax machine either initiates or answers your voice request your fax machine emits a repetitive warbling sound End of Session Tone At the end of every successful fax session your fax machine emits a short beep to inform you that there were no errors or problems in the communication Off Hook Alarm Tone If your fax machine is equipped with a ha...

Страница 24: ...n package for your fax machine refer to the documentation you received with that option Where to install your fax machine 1 Install your fax machine in a dust free location away from direct sunlight 2 Allow several centimetres on each side of the fax machine to ensure adequate ventilation 3 Make sure that both power and telephone outlets are available nearby 4 Choose a location where the relative ...

Страница 25: ...e line cable 6 Paper tray Copy stacker 7 Document tray 8 Document stacker 9 This User s Guide CD Note A telephone handset handset cradle and handset cable may also be included If any items are missing notify your supplier immediately for a replacement Keep your packing materials and carton in case you ever need to ship or transport the machine CAUTION Do not ship the fax machine with the image dru...

Страница 26: ...py stacker into the rearmost slots in the top of the fax machine until the tabs lock into place 2 Insert the document tray into the long horizontal slot on the top of the unit until it locks into place 3 Slot the tabs of the document stacker into the slots at the front of the fax machine until the tabs lock into place ...

Страница 27: ...ove the protective sheet from the document feeder CAUTION Never expose the image drum unit to light for more than 5 minutes Never expose the image drum unit to direct sunlight Always hold the image drum unit by the ends Never touch the surface of the green drum inside the image drum unit 4 Lift the image drum unit out and keeping the image drum unit out of direct sunlight DO NOT touch the green su...

Страница 28: ...ted correctly as shown Then press down firmly on both ends of the image drum until it snaps into place 7 Remove the protective plastic cover from the toner well in the image drum unit WARNING BE CAREFUL WHEN HANDLING THE TONER CARTRIDGE DO NOT LET TONER SPILL ONTO YOUR CLOTHING OR OTHER POROUS MATERIALS IF YOU EXPERIENCE ANY PROBLEMS WITH TONER REFER TO THE SAFETY INSTRUCTIONS AT THE BEGINNING OF ...

Страница 29: ...rtridge CAUTION Be careful not to insert the toner cartridge backwards into the image drum unit 9 With the ridged sides facing up and the coloured lever on your right insert the toner cartridge into the image drum unit Slide the left end of the cartridge in first then lower the right end into place 10 Once the toner cartridge is in place push the coloured lever all the way forward to secure it and...

Страница 30: ...naps into place Connecting a telephone line 1 Insert one end of the telephone cable into the LINE terminal at the back of the machine 2 Insert the other end of the telephone cable into your wall telephone socket Note Now you can connect either an external telephone the external handset option or an answering machine to your fax machine See the instructions below ...

Страница 31: ...one s cable into the telephone socket on your answering machine Note 2 You will need to have the TAD mode feature turned on for an answering machine to work with your fax machine See Setting the Answering Mode later in this user s guide Note 3 When the ISDN option is installed an external telephone or answering machine cannot be connected because voice communication is not supported on this fax ma...

Страница 32: ...eceives to fit on the paper loaded in your fax machine down to 75 of the original length For example if a document created originally on legal size paper is received your fax machine reduces the received pages to fit on A4 or letter size paper Note Your fax machine is set at the factory to use A4 paper If you intend to use a different paper size change the PAPER SIZE user function setting to match...

Страница 33: ...press 3 The display will show 3 CLOCK ADJUSTMENT 4 Press the W YES key The display will show the currently set date and time 5 Using the numeric keypad enter the new date and time 6 Press the W YES key to confirm your entry 7 Press the Select Function key to finish Setting answering mode Your fax machine has a number of answering modes which determine how it handles incoming calls both fax and voi...

Страница 34: ...ot answer the phone and someone tries to send you a fax message your machine will not accept it Note Some older types of fax machines do not send CNG calling tones and the line may be silent when you answer a call in TEL answering mode If you answer a call using a telephone connected to the same telephone line but not connected directly to your fax machine you can remotely tell your fax machine to...

Страница 35: ...onitors the incoming call to check if the call is a fax or voice call If the incoming call is a fax call your fax machine will receive the fax and no voice message will be recorded on your answering machine If the incoming call is a voice call then your fax machine will not activate and the calling party will be able to leave a voice message on your answering machine Note In some countries the Tel...

Страница 36: ... is a legal requirement The information you will enter here includes TSI CSI This is the telephone number of your fax machine This number appears on displays and reports of other fax machines you are communicating with This number may also be printed at the top of faxes you send to other fax machines Sender ID This is a descriptive title and is usually the location of your fax machine or the name ...

Страница 37: ...e numeric keypad up to twenty characters Note Use the Location Prog or 8 One Touch key to enter a character before the number which is a generally recognised method of indicating the international access code before the country dialling code The 9 Space One Touch key is used to enter spaces in a number 6 Press the Start key to save your entry 7 Enter your Sender ID This is a descriptive title up t...

Страница 38: ... entry 11 Press the Select Function key to finish Setting language Your fax machine comes with multiple languages installed which appear on the display and in reports Follow the instructions below to switch languages Note Your supplier may be able to provide you with additional languages 1 Press the Select Function key 2 Press the 9 User Program One Touch key The display shows 1 FUNC PROGRAMMING 3...

Страница 39: ...es Also some PBX installations may require additional adjustments to your fax machine If you continue to have difficulty with fax communication after following these steps contact your supplier 1 Press the Select Function key 2 Press the 9 User Program One Touch key The display shows 1 FUNC PROGRAMMING 3 On the numeric keypad press 2 The display shows 2 DIAL PARAMETER 4 Press the W YES key until t...

Страница 40: ...Step 8 press the 9 Space key four times then continue with Steps 9 10 MFP function To use your fax machine as a PC printer fax scanner you will need to install optional Multi Function Peripheral MFP software into your computer A PC connector and PC interface board may be included in your fax machine as standard equipment For details on how to install the hardware and software necessary to use your...

Страница 41: ...ogrammed searching automatically looks for the first unassigned Auto Dial number 1 Press the Select Function key then press the 8 Location Program One Touch key The display shows LOCATION PROGRAMMING ENTER SRCH OT A D 2 Press a One Touch key to program and the display briefly shows NO FAX NO ID LOCATION ID or a previously programmed fax number and location ID 3 After the display clears enter the m...

Страница 42: ...ess the NO X key to change to G3 dial mode and then press the W YES key to select it 10 After pressing the W YES key the display automatically shows LOCATION PROGRAMMING ENTER SRCH OT A D 11 To continue programming One Touch keys go back to Step 2 If you are finished programming press the Select Function key 12 Lift off the plastic cover above the One Touch label Using a pencil write in the name f...

Страница 43: ...in dial number select the One Touch key or Auto Dial number programmed with the first part of the chain dial number The display will show PRESS OT AD SRCH KEY Then select the One Touch key or Auto Dial number programmed with the second part of the chain dial number If the second part of the chain dial number was not programmed enter it manually on the numeric keypad Press the Start key to begin se...

Страница 44: ... ECHO PROTECTION OFF Press the NO X key to change the setting and WYES key to select it To do this Use Enter numbers Numeric keypad press once Enter spaces Space One Touch key Enter pauses Pause key i e to wait for long distance or outside lines Switch from pulse to tone dialling for part of the call Tone key Move the cursor to make corrections Press W YES or X NO keys To do this Use Enter numbers...

Страница 45: ...an then program these numbers into groups to allow you to send the same fax to multiple locations You can program up to 10 groups using a maximum of 80 numbers for all 10 groups into your fax machine 1 Press the Select Function key then press the 8 Location Program One Touch key The display shows LOCATION PROGRAMMING ENTER SRCH OT A D 2 On the numeric keypad press the key The display shows GROUP S...

Страница 46: ... finished press the Select Function key Note After programming a group you can check the locations programmed into the group by carrying out Steps 1 3 At Step 4 repeatedly press the Start key to view all the programmed locations To delete a location press the NO X key Note The locations programmed into groups can be printed See Telephone Directory in Reports later in this user s guide Delete an Au...

Страница 47: ...the COPY key If your documents are very creased torn or crinkled make a copy on a photocopier and send the copy instead You can also use a photocopier to enlarge or reduce documents before sending Document size All documents must have a minimum width of 148 mm and a minimum length of 128 mm Documents cannot be wider than 216 mm or longer than 356 mm Multiple page documents Your fax machine can sca...

Страница 48: ...ng or receiving another message as long as the document feeder is clear To do this load the document select your location and press the Start key Your document will be scanned into memory and sent when the current communication ends 1 Adjust the document guides to the width of the paper you are using 2 Neatly stack your documents then insert them face down into the document feeder If necessary rea...

Страница 49: ...ine Ex Fine Documents with photos or many shades of grey Photo Original Document Set TYPE OF ORIGINAL to Normal contrast Normal Contrast is too light Light Contrast is too dark Dark To dial using Do this A One Touch key Press the One Touch key An Auto Dial number Press the Auto Dial key then enter the 3 digit Auto Dial number on the numeric keypad Numeric keypad Dial as you would on a normal telep...

Страница 50: ...ST CHAR 2 Repeatedly press the Search key to look through the entire list of locations in alphabetical order or locate the letter you want on the numeric keypad and press that key repeatedly to look through Location IDs beginning with that letter 3 Press the Start key as soon as the desired location appears on the display Message Explanation location The Personal ID or TSI CSI of the remote locati...

Страница 51: ...unication error occurs it automatically redials the number and tries to send the fax again You can redial a number manually at any time by pressing the Redial key Confirming results After transmission press the Copy key once with no documents loaded to see a report confirming your transmission on your fax machine s display To print the report press the Copy key a second time See Chapter 7 Reports ...

Страница 52: ...t code for remote receive using your telephone keypad Refer to Remote Receive 4 After you receive the fax a long beep tells you that the reception was successful Receiving faxes in memory Your fax machine automatically receives messages into memory and does not immediately print them in the following situations Memory reception When your fax machine has been set to Memory Reception Mode MEM any re...

Страница 53: ...oner it displays a TONER LOW REPLACE TONER CART message Rather than risk printing an unreadable message your fax machine automatically receives faxes into memory if user setting 22 NO TONER MEM RX has been set to ON If your fax machine has received a message in memory because toner is low MSG IN MEMORY appears on the display To print out a message stored in memory when toner is low follow the inst...

Страница 54: ... Touch keys or Auto Dial numbers Use of this function allows you to reject any unsolicited faxes such as advertising Note In some countries this function cannot be set by the user Please contact your supplier for assistance You can also set your fax machine not to send faxes to locations whose telephone numbers are not programmed into your One Touch keys or Auto Dial numbers The available settings...

Страница 55: ...ived messages you may have lost and which transmissions you may have to resend Refer to Reports for more information Making copies Your fax machine can also be used to make copies You can make up to 50 copies at one time Your fax machine automatically makes all copies in FINE mode STD EX FINE and PHOTO mode can be selected manually by pressing the W YES key 1 Load the documents to be copied 2 Pres...

Страница 56: ...ccurring Using voice request The voice request feature allows you to have a conversation with a person at a remote fax machine during a fax communication Either the sender or receiver of the fax can initiate a voice request If you are sending a fax you can answer a voice request only after all pages have been transmitted If you are receiving a fax you can answer a voice request after reception of ...

Страница 57: ...transmission but no one is there to answer your fax machine automatically sends a call back message to the remote site giving a telephone number where you can be reached Note 2 A call back message is only sent if you have programmed a call back number into your fax machine Refer to Setting Fax Identification Note 3 To be able to initiate a voice request during transmission user function 17 MEM FEE...

Страница 58: ...ad 5 When you have finished selecting groups and or individual locations quickly press the Start key and the display changes to ENTRY IS OK DIAL START CHECK X If your entries are Select location using Do this A group Press the Auto Dial key and then key in the numeric keypad Then enter the code number of the group you want to use A One Touch key Press the One Touch key If display asks for confirma...

Страница 59: ...d your fax machine prints a report showing the locations you have selected After printing the report the display changes to CHECK LOCATION S If your entries are OK press the NO X key and the display shows ENTRY IS OK DIAL START CHECK X If your entries are OK press the Start key Your fax machine then scans your document and begins to transmit to your selected locations 8 If you do not want to print...

Страница 60: ...display shows CHECK LOCATION S Delayed sending of faxes The delayed transmission feature allows you to send documents at a specified date and time and frees you from the need to manually start the transmission You can program a delayed transmission to occur at any time on the day of your transmission or at any time over the next three days You can program your fax machine to send delayed faxes fro...

Страница 61: ...ment you wish to send 2 Press the Select Function key 3 Press the 1 Delayed TX One Touch key The display shows DELAYED TX DATE and today s date 4 Press the W YES key and go to Step 7 if transmission is to occur later today If the transmission is to occur up to three days later press the NO X key The display shows DELAYED TX DATE PRG DATE 0 9 5 Using the numeric keypad enter the date on which you w...

Страница 62: ...ltiple individual locations 1 Load the document you wish to send 2 Press the Select Function key 3 Press the 1 Delayed TX One Touch key The display shows DELAYED TX DATE and today s date 4 Press the W YES key and go to Step 7 if transmission is to occur later today If the transmission is to occur up to three days later press the NO X key The display shows DELAYED TX DATE PRG DATE 0 9 Select locati...

Страница 63: ...al locations the groups must be selected first 9 When selecting another group do not press the Auto Dial key but immediately press the key and enter the code number for the next group you want to select 10 Repeat Steps 8 to 9 until you have finished selecting groups and individual locations Select location using Do this A group Press the Auto Dial key and then key in the numeric keypad Then enter ...

Страница 64: ...cates Auto Dial 02 4568 are the first four digits of a number entered using the numeric keypad 14 If you want to confirm your entries by printing a report press the NO X key and the display shows PRINT ENTRY REPORT Press the W YES key and your fax machine prints a report showing the locations you have selected After printing the report the display changes to CHECK LOCATION S If your entries are OK...

Страница 65: ...d into your fax machine Press the Start key if the displayed location is OK and to move onto the next location you have entered into your fax machine 17 If you want to add another group or location after checking the groups and locations you have entered select your new group or location when the display shows CHECK LOCATION S 18 If your entries are OK press the NO X key and the display shows ENTR...

Страница 66: ...es Fax machines are often placed in public places where anyone can look through received faxes To overcome this use the confidential fax feature when sending and or receiving confidential faxes You can send and receive confidential faxes to and from other fax machines with personal mail boxes However the International Telecommunications Union ITU has now created a worldwide standard that uses ITU ...

Страница 67: ...e below You then have to tell the person sending the confidential fax your mailbox number When your fax machine receives a confidential fax it stores the fax in your personal mailbox Your fax machine will automatically print a Confidential RX Report to indicate that a confidential fax has been received and is waiting to be printed Also MSG IN MEMORY appears on the display after receipt of a confid...

Страница 68: ...tial message in memory Please select another personal box number to use 7 Press the W YES key and the display shows PRG PASSWORD ENTER 4DIGITS 8 Using the numeric keypad enter a four digit password and press the W YES key to confirm your entry The display again shows PERSONAL BOX NO ENTER 1 8 9 Continue to create personal mailboxes or press the Select Function key to finish Closing confidential ma...

Страница 69: ...ur fax machine is as follows 1 Press the Select Function key 2 Press the 9 User Program One Touch key The display shows 1 FUNC PROGRAMMING 3 Using the numeric keypad press number 5 The display shows 5 PERSONAL BOX PRG 4 Press the W YES key and the display shows PERSONAL BOX NO ENTER 1 8 5 Using the numeric keypad enter the number of the personal mailbox you want to close and the display shows PERS...

Страница 70: ...enter your four digit password then press the W YES key The received confidential fax starts printing Note If you want to clear the personal mailbox without waiting for the message to be printed press the Stop key at this point The display changes to CANCEL YES W NO X Press the W YES key and the message is cleared from the personal mailbox Relay broadcasting Relay broadcasting is where one fax mac...

Страница 71: ...ion to work the telephone number of your fax machine must be programmed into the Auto Dial list of your fax machine with the Auto Dial code number 70 Initiating relay broadcast 1 Load the document you wish to relay 2 Press the Select Function key 3 Press the 4 Relay Initiate TX One Touch key The display shows RELAY PASSWORD 4 Using the numeric keypad enter a password of up to 20 digits which is th...

Страница 72: ...ere are two standards for polling Standard polling is to an old standard that is used by many but not all manufacturers and ITU selective polling which is the latest standard Your fax machine supports both standards ITU selective polling allows you to retrieve documents from individual mailboxes or ITU sub addresses from a fax machine that meets the standard for ITU selective polling Polling trans...

Страница 73: ...ne After your fax machine has been polled and the document has been sent your document remains in mailbox 0 allowing the document to retrieved more than once 6 Using the numeric keypad enter 0 for the personal mailbox you want to use and press the W YES key Your document is then scanned into the memory of your fax machine and the message WAITING TO BE POLLED appears on the display Note If you get ...

Страница 74: ...r ITU polling transmission 1 With no documents loaded press the Select Function key 2 Press the 5 Polling One Touch Key The display shows NO MAIL BOX NO 3 Press the Start key when the fax machine you are contacting supports standard polling 4 If the fax machine you are contacting supports ITU polling using the numeric keypad enter the number of the mailbox or ITU sub address on the fax machine you...

Страница 75: ...ct Function key 2 Press the 9 User Program One Touch key The display shows 1 FUNC PROGRAMMING 3 Using the numeric keypad press number 5 The display shows 5 PERSONAL BOX PRG 4 Press the W YES key and the display shows PERSONAL BOX NO ENTER 1 8 5 Using the numeric keypad enter the number of the personal mailbox you want to close and press the W YES key The display shows PERSONAL BOX POLL YES W NO X ...

Страница 76: ...eases your productivity and reduces the time you must spend waiting for other operations to finish While sending faxes After your fax machine has finished scanning a document into memory and is transmitting from memory you can Load another document and prepare it for transmission Continue to load documents as long as there is memory available on your fax machine When the first transmission is comp...

Страница 77: ...de While printing reports While your fax machine is automatically printing reports you can Continue to receive faxes while reports are being automatically printed if your fax machine has enough memory available When the report has finished printing your received fax message is then printed Continue to load documents as long as there is memory available on your fax machine After the report is print...

Страница 78: ... Print One Touch key The display show 1 ACTIVITY REPORT 3 Using the numeric keypad press 5 The display shows 5 CONFIGURATION 4 Press the W YES key and the report will begin printing 5 Press the Select Function key to finish User function settings User function settings allow you to customize the general operation of your fax machine Refer to the list below to determine which settings you may need ...

Страница 79: ... area of your document When turned off your Sender ID date and time will not be printed However some fax machines will print your TSI CSI 06 MONITOR VOLUME This function sets the volume your fax machine uses for telephone line monitoring sounds during dialling Available settings are LOW MID H MID HIGH and OFF 07 BUZZER VOLUME This function sets the volume of the various beep and alarm tones your f...

Страница 80: ...ll when your fax machine is set to auto receive or telephone fax auto switch answering modes The available settings are 1 ring 5 seconds 10 seconds 15 seconds or 20 seconds Note If your fax machine is set to telephone fax auto switch answering mode it is recommended that you set ring response to one ring 12 DISTINCTIVE RING Distinctive ringing is a service offered by some telephone services that a...

Страница 81: ...ve you have programmed into your fax machine Available settings are off 00 11 22 33 44 55 66 77 88 99 and This function only works if your telephone system is a tone dialling system 17 MEM FEEDER SW This function controls how your fax machine normally transmits fax messages to one location Either scanning the document into memory first and then start dialling or by transmitting directly from the d...

Страница 82: ... settings are on and off 21 PC FAX SWITCH When your fax machine is set to answer in PC Receive Mode and your optional MFP software is set to receive fax messages all incoming calls are transferred directly to your PC However if you are experiencing a problem with your PC you can tell your fax machine to receive and print faxes locally by setting this function to on Available settings are on and of...

Страница 83: ...le settings for this function are on and off 24 CONTINUOUS TONE With this function on your fax machine will emit a continuous tone after receiving a message Pressing the Stop key turns off the tone Set this function to off and your fax machine will emit a short beep after receiving a fax message Available settings are on and off 25 INSTANT DIALLING Set this function to start reading documents upon...

Страница 84: ...network Note This function is only active when the ISDN option board is installed 32 SPEECH RECEIVE Set to OFF incoming voice transmissions from the network will not be answered Set to ON incoming voice transmissions from the network will be answered 33 OPTION I F MODE Set to MFPI Your machine operates in MFPI Mode Set to SCN Your machine operates in Flatbed Scanners Mode and Down Load Print Mode ...

Страница 85: ...on from being locked The set values of data transfer timeout are 5 sec 30 sec and 5 min where 30 sec is set as default Note 1 With Option I F Mode set to MFPI the function is disabled Note 2 This function is only active when the 1284 option board is installed 36 FLATBED TX MODE This function selects the default resolution for FAX TX when a Flatbed Scanner is connected Set to STD Transmission with ...

Страница 86: ... the 2 digit number of the function you want to change This display then shows the name of the selected function 5 Press the NO X key to cycle through the settings for the user function then press the W YES key to confirm your selection The name of the next user function appears in the display Note If you are changing your fax machine s TX MODE DEFAULT settings the new settings will appear on the ...

Страница 87: ...ramming its ring pattern the display shows DISTINCTIVE RING SET RESULT OK After detecting and remembering the ring pattern the display changes to DISTINCTIVE RING ON YES W NO X 8 Press the W YES key to confirm your selection 9 Press the Select Function key to finish Note Occasionally your fax machine may not be able to detect the ring pattern on its first try If this happens the display changes to...

Страница 88: ...finish Closing personal mailbox polling 1 Press the Select Function key 2 Press the 9 User Program One Touch key The display shows 1 FUNC PROGRAMMING 3 Using the numeric keypad press number 5 The display shows 5 PERSONAL BOX PRG 4 Press the W YES key and the display shows PERSONAL BOX NO ENTER 1 8 5 Using the numeric keypad enter the number of the personal mailbox you want to close and the display...

Страница 89: ...ppears in the display Memory password When your fax machine has been set to Memory Reception Mode you can protect the printing of stored messages by using a password Creating a memory password 1 Press the Select Function key 2 Press the 9 User Program One Touch key The display shows 1 FUNC PROGRAMMING 3 Using the numeric keypad press number 7 The display shows 7 MEM PASSWORD PRG 4 Press the W YES ...

Страница 90: ... the Select Function key to finish Deleting a memory password 1 Press the Select Function key 2 Press the 9 User Program One Touch key The display shows 1 FUNC PROGRAMMING 3 Using the numeric keypad press number 7 The display shows 7 MEM PASSWORD PRG 4 Press the W YES key and the display shows PRG PASSWORD XXXX ENTER 4DIGITS 5 To delete the password press the 9 Space One Touch key and the display ...

Страница 91: ...you have entered 7 Press the W YES key and the display changes to DEPARTMENT NO ENTER 01 24 8 Press the Select Function key to finish or continue to create department ID numbers Changing a restricted ID 1 Using the numeric keypad enter your four digit password 2 Press the Select Function key 3 Press the 9 User Program One Touch key The display shows 1 FUNC PROGRAMMING 4 Using the numeric keypad pr...

Страница 92: ... ENTER 01 24 6 Using the numeric keypad enter the two digit code of the department ID you want to close and the display changes to ENTER ID XXXX ENTER 4DIGITS 7 Using the numeric keypad enter the required four digit password and the display changes to ID CLOSE 8 Press the W YES key and the display changes to DEPARTMENT NO ENTER 01 24 9 Press the Select Function key to finish or continue to close d...

Страница 93: ... settings are MF and DP PULSE DIAL RATE If your fax machine is set to pulse dialling this function controls how quickly your fax machine sends out dialling pulses the dial pulse rate varies in different countries Available settings are 10 pps 16 pps and 20 pps PULSE MAKE RATIO Available settings are 33 39 and 40 PULSE DIAL TYPE If your fax machine is set to pulse dialling this function controls th...

Страница 94: ...our fax machine is connected to a PBX use this function to tell your fax machine what access number is used to obtain an outside line from your PBX You can enter up to 4 digits See Connecting to a PBX in Installation for instructions on changing this setting Changing dial parameter settings 1 Press the Select Function key 2 Press the 9 User Program One Touch key The display shows 1 FUNC PROGRAMMIN...

Страница 95: ...ou were communicating with DISTANT STATION ID If you were sending a fax the Personal ID or telephone number of the remote fax machine that received the document will be printed If the remote fax machine does not have a Personal ID or telephoned number programmed the Location ID or telephone number you entered will be printed If you were receiving a fax the Personal ID or telephone number of the re...

Страница 96: ...n information ENTRIES lists the number of received messages stored up in your facsimile unit s memory PAGES lists the total number of pages received PERSONAL BOX prints out set up status of your mailboxes Confidential Bulletin Polling MODE describes the mailbox types ENTRIES lists the number of received messages stored up in each mailbox PAGES lists the total number of pages in each mailbox POLLIN...

Страница 97: ...ent settings of all your fax machine s user functions The Sender ID ID fax number TEL NO and call back number CALL BACK NO currently programmed into your fax machine The current dial parameter settings of your fax machine Message confirmation report This report provides information about your last single location fax transmission or polling transmission Information in this report includes The date...

Страница 98: ...ng fax machine no DISTANT STATION ID is recorded The number of the mailbox into which the message was received The number of pages received The result of the communication Service codes Broadcast entry report Each time you program a multiple location transmission or broadcast your fax machine gives you the option of printing this report to confirm your entries Information in this report includes T...

Страница 99: ...e Select Function key 2 Press the 6 Report Print One Touch key The display shows 1 ACTIVITY REPORT 3 Press the NO X key repeatedly until the report you want to print appears on the display 4 Press the W YES key The report will begin printing 5 Press the Select Function key to finish Codes used in reports Result codes The following codes indicate the results of communications Code Explanation BUSY ...

Страница 100: ...message in memory S_JAM A document jam occurred in the machine sending the fax STOP Stop key was pressed ending the session Code Explanation TX A communication initiated by your fax machine RX A communication initiated by a remote fax machine POLL RX Polling reception POLL TX Polling transmission POLL Bulletin polling transmission is the mailbox number CONF Confidential reception is the mailbox nu...

Страница 101: ...ears in the display If the jammed document looks like it is positioned straight in your feeder press the Stop key to try to feed the document the rest of the way through the feeder If this fails follow the instructions below 1 Grasp the control panel Pull up and toward you until it releases Swing the control panel out of the way 2 Pull out the jammed document ...

Страница 102: ...follow the instructions below Note If you are experiencing many paper jams it may be due to the type of paper you are using For best results select a paper which has been developed specifically for photocopying or laser printing Be sure to fan the paper before loading it into your paper tray WARNING IF YOU OPEN THE TOP COVER YOU WILL SEE A LABEL THAT READS CAUTION HOT THIS AREA IS EXTREMELY HOT AN...

Страница 103: ... to light for more than 5 minutes Never expose the image drum unit to direct sunlight Always hold the image drum unit by the ends Never touch the surface of the green drum inside the image drum unit 3 Lift the image drum unit out and set it aside Keep it out of direct sunlight and DO NOT touch the green surface of the drum 4 Carefully pull out any paper you see jammed inside the machine ...

Страница 104: ...into your fax machine Ensure that the tabs on both sides of the image drum are inserted correctly as shown Then press down firmly on both ends of the image drum until it snaps into place 6 Close the top cover 7 Close the control panel Press down until it snaps into place ...

Страница 105: ...ONER CART replace the toner cartridge with a new one However if user function 22 NO TONER MEM RX is set to OFF and the print density is high enough you can continue to use the toner cartridge without replacing it until the print density becomes too low If the print density becomes low even before your fax machine displays REPLACE TONER CART gently wipe the lens surface of the LED array see Step 6 ...

Страница 106: ...MSTANCES 1 Lift the top cover into an upright position 2 Grasp the control panel Pull upward and toward you until it releases Swing the control panel out of the way 3 Pull the coloured lever on the old toner cartridge all the way toward you Carefully pull the old toner cartridge out of the image drum unit Dispose of it in the plastic bag you received with your new toner cartridge ...

Страница 107: ...lly peel the white plastic tape from the bottom of the toner cartridge CAUTION Be careful not to insert the toner cartridge backwards into the image drum unit 5 With the ridged sides facing up and the coloured lever on your right insert the toner cartridge into the image drum unit Slide the left end of the cartridge in first then lower the right end into place ...

Страница 108: ...d lever all the way forward to secure it and release the toner 7 Using the cleaning wipe provided in the package with your new toner cartridge gently wipe back and forth across the full length of the LED array 8 Close the top cover 9 Close the control panel Press down until it snaps into place ...

Страница 109: ...rum unit Contact your supplier to order one If the faxes you receive are light or have vertical streaks in them and you are not out of toner or if your fax machine displays a REPLACE DRUM CART message your fax machine needs a new image drum unit The life of an image drum depends on a number of factors including temperature and humidity the type of paper you use and the number of pages per job Cont...

Страница 110: ... toner cartridge wrap it in the packaging materials from your new image drum unit and throw it away 4 Carefully remove the protective sheet from your new image drum unit 5 Insert the new image drum unit into your fax machine ensuring that the tabs on both sides of the image drum are inserted correctly as shown Then press down firmly on both ends of the image drum until it snaps into place ...

Страница 111: ...r further advice on how to dispose of your used image drum Reading print counters Your fax machine s print counters count the number of pages your fax machine has printed or scanned in its lifetime If you are experiencing a problem a service person may ask you to check these counters Note If the image drum unit of your fax machine has reached the end of its life you will also use this function to ...

Страница 112: ...u are experiencing a problem read through the list of problems and solutions before calling your supplier Your telephone does not ring if your fax machine is set tel fax answering mode and the incoming call is a voice call This is normal In the tel fax answering mode your fax machine answers the incoming call and detects if the call is a voice call or a fax call If the call is a voice call your fa...

Страница 113: ...s alarm indicates any of a number of problems You may be trying to communicate with an incompatible fax machine the standard fax machine can only communicate with ITU T Group 3 fax machines the ISDN option allows the fax machine to communicate with ITU T Group 3 and Group 4 fax machines The remote machine may not be able to perform the function that you want such as polling or confidential message...

Страница 114: ... Dial code you are using Check the fax number to make sure it was entered correctly see Dial Directories When you are dialling with an Auto Dial code be sure to press the Auto Dial key before you enter the code If your fax machine has the Auto Start feature turned off you will have to press the Start key before dialling will begin see Programming Your fax machine does not answer the phone or recei...

Страница 115: ...ine Also your fax machine must be programmed for PBX operation before it will work See Connecting to a PBX in Installation You want to answer an external telephone but your fax machine always answers first If you are using an external telephone change the user function setting for ring response on your fax machine See Programming Your received faxes sometimes look distorted If the document receive...

Страница 116: ... closed Press down firmly on the cover to make sure it is closed and latched PAPER OUT JAM FAX CONFIRM AND STOP or PAPER OUT JAM FAX CHECK PAPER OR PATH No Paper The paper tray is out of paper Add more paper PAPER JAM FAX CONFIRM AND STOP or PAPER SIZE ERR FAX CHECK PAPER OR PATH Paper Jam Paper is jammed feeding from the paper tray into the printer or paper may be jammed inside the printing mecha...

Страница 117: ...Drum Alarm The image drum is nearing the end of its projected life Make sure a new drum is available and replace the drum when print quality begins to deteriorate See Replacing the Image Drum Unit PRINTER ALARM 2 FAX REFER TO USER GUIDE or PRINTER ALARM 4 FAX REFER TO USER GUIDE Printer Alarm Open and close the cover If this does not clear these message disconnect your fax machine and call for ser...

Страница 118: ...RFLOW FAX REFER TO USER GUIDE Memory Overflow The memory in your fax machine has become full with received faxes or delayed transmission faxes Either print received faxes or wait until delayed faxes have been sent before scanning more documents into the memory MEMORY ERROR FAX Memory Error except programming area Please contact your supplier for service COMMUN ERROR FAX Communications error There ...

Страница 119: ...300dpi 600dp1 TX interpolation Halftone transmission 64 shades of gray Document size A4 A5 letter or legal size Recording paper Plain paper A4 letter or legal size Effective reading width ISO A4 208 6 mm for transmission 200 mm for copy 208 6 for copy with user function width reduction set to ON US Letter 215 4 mm for transmission 208 6 mm for copy Weight 8 kg approx excluding paper Display 2 rows...

Страница 120: ...shows ISDN PRGRAMMING 3 Press t YES key and the display shows COUNTRY CODE 4 Enter the COUNTRY CODE and press the Start key 5 Enter the ISDN G4 NUMBER and press the Start key Category Specification Network compatibility ISDN Circuit switch mode PSTN should be removed when ISDN board is mounted Network interface ITU TI 430 ETS 300 012 Basic rate interface 2B D S T interface RJ45 Compatibility ITU T...

Страница 121: ...abetic characters can be used ISDN SUB NUMBER This is the sub addressing number for directing communications Up to 19 numbers can be used ISDN CALLED NO This is the called number for the ISDN PBX Up to 20 numbers can be used This number is used for caller number infor mation and checking MSN The COUNTRY CODE ISDN G4 NUMBER must be registered in the fax machine If these items are not registered in ...

Страница 122: ...er Other related functions The following are a few related functions incorporated to enhance faxing operations Automatic Fallback If the G4 signal transmitted from the machine is rejected by the remote location the machine automatically retransmits the signal in G3 mode Similarly if a G3 signal is received for an in coming call the machine will automatically switch to the G3 mode for the call Reso...

Страница 123: ... database If not the call is rejected Sub Address Service Sub addresses are most commonly used when faxing point to multipoint P MP In addition to the telephone number of the remote location the user must also know and input the sub addresses of the terminals that the fax is directed to Display message examples During calling sequence 0334567890 CALLING During fax transmission ACME CO SENDING G4 6...

Страница 124: ...pable of printer scanner and Facsim iled functions in addition to its normal operation Once the MFP software is installed you can Use your fax machine as a local printer Send fax messages directly from your computer Receive and store fax messages directly into your computer Scan pages from your fax machine into your computer Carry out optical character recognition OCR on received faxes or scanned ...

Страница 125: ...6 JIS B5 Monarch COM 10 DL C5 Envelopes Transparencies Manual Paper Feeder Paper weight 16 24lbs Paper feed Auto insert Manual Eject 100 sheets 1st tray 1 sheet 30 sheets face up Scanner driver TWAIN compatible Scanner sensor Line Art 64 level error diffusion Scanner area 216 x 355 6mm 8 5 x 14in Resolution H x V max 8dots x 3 85 lines mm standard 8dots x 7 7 lines mm fine 8dots x 3 85 lines mm ex...

Страница 126: ... 91 Chain Dialling 35 Change Drum Soon 109 Changing memory password 82 Cleaning LED Array 100 Clock Setting 25 Closed Network 71 CNG Count 75 COMMUN ERROR 42 Communications Error 105 110 COMP 91 CONF 92 Confidential Faxes Conf TX key 14 Confidential Mailbox 59 Mailbox Password 59 Printing 62 Receiving 59 Sending 58 Confidential TX key 14 Confirm Paper Size 109 110 Continuous Tone 75 Copy Key 9 Cop...

Страница 127: ...Number Programming 81 Forwarding Mode 27 FWD R 92 FWD T 92 H Hook V Request Key 8 I ID 89 ILLEGAL OPERATION 60 61 65 Image Drum Alarm 109 Image in MCF 71 95 Incoming Ring 73 Instant Dialling 75 ISDN Dial Mode 113 ISDN G4 Option 112 ISDN Programming Flow 112 K Key Select Tone 14 L LCD Panel 7 108 Location Program key 14 M Manual Receive Mode 26 MCF Multi Loc 71 MCF Single Loc 70 Mem Full Save 74 Me...

Страница 128: ... Ratio 85 PUNIT 92 R R_JAM 92 Redial Interval 85 Redial key 8 Redial Tries 85 Rejecting unsolicited fax messages 46 Relay Group Numbers 63 Relay Init key 14 Relay Password 63 RELOAD 109 RELOAD DOCUMENT 109 Remote Diagnosis 74 Remote Receive 73 Replace Toner Cart 109 Report Print key 14 Reports Active Memory Files 88 Activity 87 Broadcast Confirmation 88 Broadcast Entry 90 Confidential Reception 90...

Страница 129: ...r Save 75 Transmit Resolution 7 71 105 TSI CSI 28 TX 92 TX Mode Default 71 Type of Original 7 72 106 U Unique characters 12 Unique Key 12 Unpacking 17 User Functions Changing 78 Settings 70 Viewing 70 User Language 30 72 User Program key 14 V Voice Request 48 Voice Request Tone 15 W WAITING TO BE POLLED 65 Width Reduction 75 Wrong Paper Size 109 Y YES Key 7 ...

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