12R
Troubleshooting
SYMPTOM
PROBLEMS
CORRECTIONS
No AC Output
Unit is not properly connected to utility power
Connect unit to utility power.
(All Indicator Lights are OFF)
Operating Mode Switch is set to “OFF” and AC input
Set Operating Mode Switch to “AUTO/REMOTE” or “CHARGE ONLY”.
is present.
This is normal when the Operating Mode Switch is set to
No correction is required. AC output will return when AC input
“CHARGE ONLY” and AC input is absent.
returns. Set Operating Mode Switch to “AUTO/REMOTE” if you
require AC output.
Circuit breaker is tripped.
Reset circuit breaker.
Unit has shut down due to battery overcharge (preventing
Disconnect any auxiliary chargers. Reset by moving Operating Mode
battery damage). The problem may be with connected
Switch to “OFF”. Wait 1 minute and switch to “AUTO/REMOTE” or
auxiliary chargers, if any, or with the unit’s charger.
“CHARGE ONLY.” If unit remains in shutdown mode after several
attempts to reset, contact Tripp Lite Customer Service for assistance.
Unit has shut down due to excessive battery discharge.
Use an auxiliary charger* to raise battery voltage. Check external
battery connections and fuse. Unit automatically resets when
condition is cleared.
Unit has shut down due to overload.
Reduce load. Reset by moving Operating Mode Switch to “OFF”.
Wait 1 minute. Switch to “AUTO/REMOTE” or “CHARGE ONLY”.
Battery Not Recharging
Connected batteries are dead.
Check and replace old batteries.
(AC Input Present)
Battery fuse* is blown.
Check and replace fuse.*
Battery cabling* is loose.
Check and tighten or replace cabling.*
Unit has shut down due to battery overcharge (preventing
Disconnect any auxiliary chargers. Reset by moving Operating Mode
battery damage). The problem may be with connected
Switch to “OFF”. Wait 1 minute and switch to “AUTO/REMOTE” or
auxiliary chargers, if any, or with the unit’s charger.
or “CHARGE ONLY.” If unit remains in shutdown mode after several
attempts to reset, contact Tripp Lite Customer Service for assistance.
Input circuit breaker is tripped.
Reset circuit breaker.
All Three “BATT VOLT/CHRG CURR”
Battery is excessively discharged. Unit will shut down to
Use an auxiliary charger* to raise battery voltage. Check external
LEDs are slowly flashing (½ second
prevent battery damage.
battery connections and fuse. Unit automatically resets when
flashes) with Operating Mode Switch in
condition is cleared.
the “AUTO/REMOTE” position.
All Three “BATT VOLT/CHRG CURR”
Battery is overcharged. Unit will shut down to prevent
Disconnect any auxiliary chargers. Reset by moving Operating Mode
LEDs are rapidly flashing (¼ second
battery damage. The problem may be with connected auxiliary
Switch to “OFF”. Wait 1 minute and switch to “AUTO/REMOTE.”
flashes) with Operating Mode Switch in
chargers, if any, or with the unit’s charger.
If unit remains in shutdown mode after several attempts to reset,
the “AUTO/REMOTE” position.
contact Tripp Lite Customer Service for assistance.
Red “LOW” Battery Indicator Light is
Battery voltage is low. Unit has shut down
If AC power (utility- or generator-supplied) is present, the unit will
flashing with Operating Mode Switch in the
to protect battery from damage.
automatically reset itself and start recharging connected batteries.
”AUTO/REMOTE” position.
However, if an external charger is used to recharge the batteries,
you will need to manually reset the unit by moving the Operating
Mode Switch to “OFF” for two seconds then returning it to
“AUTO/REMOTE”.
False reading due to undersized or
Use sufficient size DC cable sufficiently connected to
insufficiently connected DC cabling.
Inverter/Charger.
Red “LOAD” Operation
Inverter is overloaded. Unit will automatically shut down
Reduce load. Reset by moving Operating Mode Switch to “OFF”.
Indicator Light flashing
after 5 seconds.
Wait 1 minute. Switch to “AUTO/REMOTE” or “CHARGE ONLY”.
* User-supplied.
Try these remedies for common Inverter/Charger problems before calling for assistance. Call Tripp Lite Customer Service at (773) 869-1234
before returning your unit for service.
Limited Warranty
Tripp Lite warrants its Inverter/Chargers to be free from defects in materials and workmanship for a 30 month period from the date of retail purchase by end user.
Tripp Lite’s obligation under this warranty is limited to repairing or replacing (at its sole option) any such defective products. To obtain service under this warranty you must obtain a Returned Material Authorization
(RMA) number from Tripp Lite or an authorized Tripp Lite service center. Products must be returned to Tripp Lite or an authorized Tripp Lite service center with transportation charges prepaid and must be
accompanied by a brief description of the problem encountered and proof of date and place of purchase. This warranty does not apply to equipment which has been damaged by accident, negligence or
misapplication or has been altered or modified in any way, including opening of the unit’s casing for any reason. This warranty applies only to the original purchaser who must have properly registered the product
within 10 days of retail purchase.
EXCEPT AS PROVIDED HEREIN, TRIPP LITE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Some states do not permit limitation or exclusion of implied warranties; therefore, the aforesaid limitation(s) or exclusion(s) may not apply to the purchaser.
EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL TRIPP LITE BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS
PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Specifically, Tripp Lite is not liable for any costs, such as lost profits or revenue, loss of equipment, loss of use of equipment, loss of
software, loss of data, costs of substitutes, claims by third parties, or otherwise.
Regulatory Compliance Identification Numbers
For the purpose of regulatory compliance certifications and identification, your Tripp Lite product has been assigned a unique series number. The series number can be found on the product nameplate label,
along with all required approval markings and information. When requesting compliance information for this product, always refer to the series number. The series number should not be confused with the marking
name or model number of the product.
Tripp Lite has a policy of continuous improvement. Specifications are subject to change without notice.
Note on Labeling
Two symbols are used on the labels.
V~
: AC Voltage
V
: DC Voltage
WARRANTY REGISTRATION
Visit www.tripplite.com/warranty to register the warranty of your new Tripp Lite product. You'll be automatically
entered into a drawing for a chance to win a FREE Tripp Lite product!*
* No purchase necessary. Void where prohibited. Some restrictions apply. See website for details.
