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D01-051en202111 Manual TriBox3
Use
Advanced
Use
Commis- sioning
Introduction
General
Information
FA
Q
Technical Data
W
arranty
Customer
Service
Contact
Keyword
Index
Accessories
Malfunction & Maintenance
TriBox3
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Malfunction & Maintenance
6.3.6 Support Info
To ensure an error-free and reliable measurement, the device should be periodically checked and maintained.
If the following sections do not correct the malfunction, please contact TriOS techincal support at the following
email address:
. The support information you exported must also be sent to ensure that your
problem is solved quickly.
For many malfunctions which ultimately require our technical support, it is helpful to docu
-
ment the status of the TriBox3 immediately after the occurrence of the possible malfunction.
To do this, export the support information to a USB stick and send this to our customer
support along with your first inquiry.
In the subitem “Software Update”, new versions of the software can be installed in
the TriBox3.
The new version of the software must first be copied to a USB stick. To do this, the files must be stored in a
subdirectory on the top level. If the software update comes as a zip file, first extract the contents and copy the
unzipped contents of the file to the USB stick. Then insert the USB stick in the TriBox3, and all software updates
that are found will be displayed. The desired update can be selected and the TriBox3 will automatically install
the update when the “Install” button is pressed. It will then restart.
6.3.7 Software Update
The subitem “Support information” allows flow trace protocols and settings to be
copied to a USB stick. These files should always be sent to TriOS along with support
requests.
Содержание TriBox3
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