Page 35
Troubleshooting
Windows
Problem 1:
The Disk Server Utility doesn't list any Disk Servers.
Solution 1:
Check the following:
??
The Disk Server is properly installed, LAN connections are OK,
and it is powered ON.
??
Ensure that your PC and the Disk Server are on the same network
segment. (If you don't have a router, this must be the case.)
??
Ensure that your PC has the TCP/IP network protocol loaded. In
Windows, this is done by using
Control Panel-Network
. If an en-
try for TCP/IP -> Network card is not listed, use
Add - Protocol -
Microsoft - TCP/IP
to add it.
You then need to select the new entry (TCP/IP -> Network card),
click
Properties
, and configure the
IP Address
tab.
??
If your LAN has a DHCP Server, you can select "Obtain an IP
Address automatically".
??
Otherwise, you must select "Specify an IP Address", and enter
values for
IP Address
and
Subnet Mask
. The
IP Address
range
commonly used is 192.168.0.1 to 192.168.0.254, with a
Subnet
Mask
of 255.255.255.0. (The Disk Server's default IP Address is
192.168.0.2, with a Subnet Mask of 255.255.255.0). Remember that
each device needs a
unique
IP Address, and the
same
Subnet
Mask.
Problem 2:
Using the Disk Server Utility, the Disk Server is listed, but the
Admin
button doesn't work.
Solution 2:
This will happen if the Disk Server's IP Address is not compatible with
your PC.
Use the
Quick Setup
button to assign a compatible IP Address and
Network Mask (Subnet Mask) to the Disk Server, then
Refresh
the
listing.
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