Replacements
Return Process
If you believe you have a defective part or system, you must first contact FireEye Technical
Support, who will validate the claim. If the part or system is defective, Technical Support will
initiate a Return Materials Authorization (RMA) and guide you through the process. For more
information, visit
Removing and Replacing a Disk Drive
Perform the following steps to remove and replace a disk drive:
1.
Remove the bezel at the front of the appliance by sliding the release tab to the
right and pulling the bezel aw ay from the chassis.
2.
Locate the disk drive carrier that contains the failed disk drive. The carrier should
have a blinking amber LED.
3.
Unlock the disk drive handle by sliding the blue tab to the left.
4.
Push the maroon button on the right to release the latch handle.
5.
Pull the handle to slide the disk drive from its slot.
6.
Insert the new disk drive carrier into the available slot and push in until it clicks.
Removing and Replacing a Power Supply Unit
Perform the following steps to remove and replace a power supply unit (PSU):
1.
At the rear of the appliance, remove the power cable from the failed PSU.
2.
While gripping the handle to the left of the pow er port and pressing the release
lev er to the right of it, pull out the failed PSU.
3.
Insert the replacement PSU in the open slot and slide it in until it clicks into place.
4.
Attach the power cable to the new power supply.
Removing and Replacing a Cooling Fan
Perform the following steps to remove and replace a failed fan:
EX Series
Replacements
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