17
16
Problem
Root Cause
Solution
Bluetooth is OFF.
Data transmission
failed.
Turn ON the Bluetooth via
“Setting >> General >> Bluetooth”.
The App is OFF.
Press the icon to turn ON your
app.
Place your smartphone closer to
the scale.
Please assign a User ID following
the instruction in Set Up Your
Profile.
Out of range of Bluetooth
transmission.
None of the user ID is
assigned.
Troubleshooting
Troubleshooting
When Data Transmitting ...
Problem
Root Cause
Solution
Either your hands or your
feet are too dry.
Abnormal
measuring results:
- Too high; OR
- Too low; OR
- Huge difference
between two recent
measurement.
No display on
LCD when the
device powers on.
CANNOT proceed
to analyze body fat,
total body water,
muscle mass and
bone mass.
The device
powers off.
Wipe your feet with a damp
cloth, keeping them slightly damp
when starting measurement.
Batteries not yet installed.
Worn batteries.
Low battery.
Install the batteries.
(Please refer to Insert the
Batteries)
Replace all four batteries at the
same time. Please purchase the
authorized batteries for
replacement.
Step onto the platform
wearing socks or shoes.
Please keep barefooted during
the measurement, and keep full
contact with the electrodes as
well.
Replace all four batteries at the
same time. Please purchase the
authorized batteries for
replacement.
The system cannot
identify the possible User ID
with most similar data.
Please assign a User ID
following the instruction in Set Up
Your Profile.
The user fails to select
the User ID from what the
system found.
Please assign a User ID
following the instruction in Set Up
Your Profile.
