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TracVision M3 User’s Guide

47

Chapter 5 - Troubleshooting

4.

Press  MENUS until the display shows “SHOW SYS 

INFO.”

5.

Press  CHANGE until the display shows “SHOW SYS 

INFO= YES.”

6.

Press ACCEPT 

to 

begin viewing the system 

information.

7.

Press  MENUS to scroll through the list.

SHOW SYS INFO= NO

 NEXT MENU    CHANGE

SHOW SYS INFO= YES?

 CHANGE       ACCEPT

KVH INDUSTRIES

PRESS   TO CONTINUE

Содержание M3-DX

Страница 1: ...TracVision M3 User s Guide TracVision M3 DX Version Linear Configuration ...

Страница 2: ...stallation information please refer to the TracVision M3 Installation Guide Please direct questions comments or suggestions to KVH Industries Inc KVH Europe A S 50 Enterprise Center Kokkedal Industripark 2B Middletown RI 02842 5279 USA 2980 Kokkedal Denmark Tel 1 401 847 3327 Tel 45 45 160 180 Fax 1 401 849 0045 Fax 45 45 160 181 E mail info kvh com E mail info kvh dk Internet www kvh com Internet...

Страница 3: ...ustries Inc The unique light colored dome with dark contrasting base is a registered trademark of KVH Industries Inc DVB Digital Video Broadcasting is a registered trademark of the DVB Project All other trademarks are the property of their respective owners ...

Страница 4: ...11 Turning the System On Off 12 System Startup 13 Understanding the Status Screen 15 Switching Satellites 16 3 System Preferences Adjusting the Display Brightness 21 Entering Latitude Longitude 22 4 Setup Selecting Satellites to Track 27 Setting the LNB Skew Angle 31 Resetting the System to Change Setup 34 5 Troubleshooting Five Simple Checks 39 System Status Lights 40 Running the Diagnostics Test...

Страница 5: ...g Mode 49 Calibrating the Gyros 51 Changing Tracking Parameters 53 Technical Support 57 Product Care 58 A Wiring Diagram Wiring Diagram 61 B Menus Quick Reference Guide Interface Box Menus 65 C Programming User Defined Satellites Connecting a Laptop to the Antenna 69 Programming Your User Defined Satellites 71 ...

Страница 6: ...r s Guide 1 Chapter 1 Introduction 1 Introduction This chapter provides a basic overview of this manual and your TracVision system Contents Using this Manual 3 TracVision M3 System Overview 5 Linear Satellite Signals 6 ...

Страница 7: ...hapter and Wiring Diagrams appendix for information on configuring the system for the desired satellite s The user and or servicing technician should refer to the Troubleshooting chapter to help identify the cause of a system problem Icons Used in this Manual This manual uses the following icons to call attention to important information Icon Description This is a danger warning or caution notice ...

Страница 8: ...me of the button are provided SELECT SATELLITES Text as it appears on the interface box display The display shows BRIGHTNESS Text in quotes is shown on the interface box display Satellite name Brackets indicate a variable value See Switching Satellites on page 16 Cross reference to another chapter in the manual or to a web site Document Description Installation Guide Complete product installation ...

Страница 9: ...ly acquire and track the correct satellite switch between satellites and send TV signals to the interface box Internal gyros allow the antenna to track the satellite at all times even while you re on the move And its advanced 37 cm 14 5 antenna design delivers signal strength reception and coverage comparable to larger 45 cm 18 antennas The interface box allows you to set up and control the system...

Страница 10: ...he satellite to deliver hundreds of channels of digital entertainment to your vessel Figure 1 2 Linearly Polarized Satellite Signals LNB Skew Angle Since linear satellite signals are oriented in a precise cross pattern the TracVision antenna s receiving element called an LNB low noise block must be oriented in the same way to optimize reception This orientation adjustment is referred to as the LNB...

Страница 11: ...ple as shown in the figure below if your antenna is tracking the PAS 9 satellite for Sky Mexico programming the ideal skew setting ranges from 30 to 70 depending upon where you re located within the satellite s coverage area Figure 1 4 Approximate Skew Settings for the PAS 9 Satellite For complete details about adjusting the LNB s skew see Setting the LNB Skew Angle on page 31 70 65 60 55 50 45 40...

Страница 12: ...ace box to operate the TracVision system It explains how to turn the TracVision system on or off interpret the startup screens and switch between satellites Contents Receiving Satellite TV Signals 11 Turning the System On Off 12 System Startup 13 Understanding the Status Screen 15 Switching Satellites 16 ...

Страница 13: ...eb sites that offer satellite coverage information Simply visit our web site at www kvh com footprint Figure 2 1 Location of Astra1 Satellite In addition since TV satellites are located above the equator the TracVision antenna must have a clear view of the sky to receive satellite TV signals Anything that stands between the antenna and the satellite can block the signal resulting in lost reception...

Страница 14: ... and TV 3 Press the POWER switch on the front of the TracVision interface box 4 Wait one minute for system startup Once the antenna finds the correct satellite all three status lights on the interface box should be lit green If any lights are not lit green refer to System Status Lights on page 40 Figure 2 3 Interface Box Components Turning Off the System Follow the steps below to turn off the Trac...

Страница 15: ...gitude on page 22 for details on entering your position or Recommended LNB skew angle setting If only one satellite is installed shows the ideal skew for that satellite If multiple satellites are installed shows the average skew for all installed satellites Antenna performs self test Antenna searches for the selected satellite KVH INTERFACE BOX VERSION X YZ KVH TRACVISION M3 SYS SW VERSION X YZ KV...

Страница 16: ...2 Warning Description The average skew may not provide adequate reception for all installed satellites The satellites are too far apart from each other in the sky The antenna is not able to track one of your installed satellites because your vessel is not located within that satellite s coverage area based on the latitude longitude you have set in the antenna The interface box and antenna are out ...

Страница 17: ... the interface box shows System Needs Setup the antenna system has not yet been configured for the satellites you wish to track See Selecting Satellites to Track on page 27 for setup instructions Figure 2 5 System Needs Setup Screen Screen Field Description Satellite Satellite that the antenna is currently tracking Signal Strength Strength of the satellite TV signal as measured by RF level The mor...

Страница 18: ...sed for troubleshooting only Automatic Satellite Switching If your system is set up for automatic switching the antenna automatically switches satellites as you change channels using the receiver s remote control The antenna also automatically selects the correct signal polarization and band for the selected channel Manual Satellite Switching If you selected Manual switching follow the steps below...

Страница 19: ...rmation for various channels is available at www lyngsat com site not affiliated with KVH 4 Press ACCEPT The antenna switches to the selected satellite and polarization band NOTE The antenna remains in manual switching mode until you change it back to automatic switching See Changing the Satellite Switching Mode on page 49 Code Polarization Band HL Horizontal Low HH Horizontal High VL Vertical Low...

Страница 20: ...his chapter explains how to change the settings for display brightness and latitude longitude Refer to Interface Box Menus on page 65 for a quick reference guide to accessing these functions within the menu Contents Adjusting the Display Brightness 21 Entering Latitude Longitude 22 ...

Страница 21: ...low to adjust the brightness of the interface box display 1 Press MENUS until the display shows BRIGHTNESS 2 Press CHANGE until the display shows the desired setting HIGH MEDIUM or LOW 3 Press ACCEPT 4 Press EXIT to exit the menu BRIGHTNESS HIGH NEXT MENU CHANGE BRIGHTNESS MEDIUM CHANGE ACCEPT BRIGHTNESS MEDIUM ...

Страница 22: ...er your latitude longitude whenever you travel more than 600 km 400 mi away from the last position you entered The interface box displays the last entered position during system startup Once you have entered a new position following the steps below check the updated skew angle that the interface box displays during restart If the reported skew angle differs by more than 5 degrees from the LNB s cu...

Страница 23: ...t latitude 5 Press ACCEPT The cursor moves to the next number 6 Repeat steps 4 and 5 to set the remaining digits plus North South and East West directions of your latitude and longitude Once you have set the entire position the cursor disappears from the display 7 Press ACCEPT The antenna restarts Wait one minute for system startup LAT LONG 41N 071W CHANGE ACCEPT LAT LONG 51N 071W CHANGE ACCEPT LA...

Страница 24: ... system for the first time the interface box display shows SYSTEM NEEDS SETUP This chapter explains how to set up your TracVision system for the satellite s you wish to track Contents Selecting Satellites to Track 27 Setting the LNB Skew Angle 31 Resetting the System to Change Setup 34 ...

Страница 25: ...Resetting the System to Change Setup on page 34 1 Press any button to begin the setup process 2 The display shows LAT LONG Press CHANGE Now you need to enter your vessel s latitude and longitude so that the antenna can calculate the proper LNB skew setting for your position The antenna will also use this position information to speed up satellite acquisition ASTRA1 SYSTEM NEEDS SETUP LAT LONG 41N ...

Страница 26: ...5 Repeat steps 3 and 4 to set the remaining digits plus North South and East West directions of your latitude and longitude 6 Once you have set each digit of latitude and longitude press ACCEPT Now you need to select the satellite s you want the antenna to install and track LAT LONG 51N 071W CHANGE ACCEPT LAT LONG 51N 071W CHANGE ACCEPT LAT LONG 55N 012E CHANGE ACCEPT SAT 1 ASTRA1 CHANGE ACCEPT ...

Страница 27: ...Satellites on page 67 for details 7 Press CHANGE until the display shows the first primary satellite you want to install NOTE The display might show additional satellites not listed above However at this time the TracVision M3 system supports only the satellites specified above 8 Press ACCEPT ARABSAT ASTRA 1 ASTRA 2N ASTRA 2S EUTEL W3A HISPASAT HOTBIRD HOTBIRD WB NILESAT OPTUS B1 OPTUS C1 PAS 9 SI...

Страница 28: ... Startup on page 13 11 Set up your satellite TV receiver for the same satellites that you set up in the antenna See your receiver owner s manual for details CONFIGURING ANTENNA RESTARTING ANTENNA Be sure to adjust the antenna s LNB to the correct skew angle as reported by the interface box during startup See Setting the LNB Skew Angle on page 31 for skew adjustment instructions IMPORTANT Be sure t...

Страница 29: ...nterface box reports a latitude longitude that is more than 600 km 400 mi away from your vessel s actual position you should re enter your position into the interface box to obtain a more accurate skew angle See Entering Latitude Longitude on page 22 Figure 4 1 Latitude Longitude Reported During System Startup Figure 4 2 Skew Angle Reported During System Startup 2 Turn off and unplug your satellit...

Страница 30: ...hapter 4 Setup 5 Carefully remove the radome and set it aside in a safe place Figure 4 3 Removing the Radome 6 Locate the LNB on the back of the antenna reflector Figure 4 4 Location of LNB on Back of Antenna Reflector LNB Reflector ...

Страница 31: ...s 10 Reinstall the radome 11 Write down the skew angle somewhere so that you can easily refer to it in the future NOTE If you wish to learn more about how skew works see Linear Satellite Signals on page 6 0 10 20 30 40 5 0 6 0 70 10 20 30 40 5 0 6 0 7 0 5 15 25 35 45 5 5 6 5 5 15 25 35 4 5 5 5 65 Choke Feed Wing Screw 1 of 2 Skew Arrow LNB Make sure the LNB is fully inserted into the choke feed Th...

Страница 32: ... Once the system has reset to its factory condition you will be able to complete an initial setup as described earlier in this chapter 1 Press MENUS until the display shows DIAGNOSTICS 2 Press CHANGE until the display shows DIAGNOSTICS YES 3 Press ACCEPT to enter the Diagnostics menu DIAGNOSTICS NO NEXT MENU CHANGE DIAGNOSTICS YES CHANGE ACCEPT ENTERING DIAGNOSTICS SYSTEM RESET NO NEXT MENU CHANGE...

Страница 33: ...6 Press ACCEPT again to reset the system Wait one minute for system startup 7 When the display shows the status screen set up the system for the desired satellites See Selecting Satellites to Track on page 27 for details SYSTEM RESET YES CHANGE ACCEPT RESET TO FACTORY ACCEPT EXIT SYSTEM RESET ASTRA1 SYSTEM NEEDS SETUP ...

Страница 34: ...lso explains what the status lights indicate how to use the diagnostic functions and how to get technical support Contents Five Simple Checks 39 System Status Lights 40 Running the Diagnostics Test 42 Viewing System Information 46 Changing the Satellite Switching Mode 49 Calibrating the Gyros 51 Changing Tracking Parameters 53 Technical Support 57 Product Care 58 ...

Страница 35: ...re excessive dirt or moisture on the antenna dome Dirt buildup or moisture on the dome can reduce satellite reception Clean the exterior of the dome periodically Is it raining heavily Heavy rain or snow can weaken satellite TV signals Reception should improve once the inclement weather subsides Is everything turned on and connected properly Make sure the power switch on the front of the interface ...

Страница 36: ...lowing tables explain what the different light conditions indicate VOLTAGE Light The table below explains what the VOLTAGE light indicates Light is Indicates Description Off Off Interface box is off power switch is off or no power input Green OK Good power 10 16 VDC at interface box Green flashing Cable open Open detected in antenna cable check the antenna coax connection Orange Low power Low powe...

Страница 37: ...receiver is off or disconnected Orange flashing Overload Overload or short circuit detected on the antenna cable Red Fault Internal power fault Light is Indicates Description Off Off Antenna is off disconnected or has insufficient power Green Tracking Antenna is tracking the selected satellite Green flashing Searching Antenna is searching for a satellite Orange flashing Overload Overload or short ...

Страница 38: ...s a self test function within its Diagnostics menu Follow the steps below to run this test 1 Press MENUS until the display shows DIAGNOSTICS 2 Press CHANGE until the display shows DIAGNOSTICS YES 3 Press ACCEPT to enter the Diagnostics menu DIAGNOSTICS NO NEXT MENU CHANGE DIAGNOSTICS YES CHANGE ACCEPT ENTERING DIAGNOSTICS SYSTEM RESET NO NEXT MENU CHANGE ...

Страница 39: ...ess CHANGE until the display shows RUN TEST YES 6 Press ACCEPT to begin the test 7 Once the test is complete the display shows the antenna status Press MENUS to scroll through the remaining status messages RUN TEST NO NEXT MENU CHANGE RUN TEST YES CHANGE ACCEPT RUNNING TEST ANTENNA TRACKING PRESS TO CONTINUE ...

Страница 40: ...nstalled satellites Press MENUS to scroll through the list Last latitude and longitude data that you entered into the system Recommended LNB skew angle for each installed satellite Press MENUS to scroll through the list Recommended LNB skew angle if multiple satellites are installed Antenna cable status OK Open or Shorted ANTENNA TRACKING PRESS TO CONTINUE SATELLITE HOTBIRD PRESS TO CONTINUE BIT E...

Страница 41: ...put voltage DC power OK 10 16 VDC Low 9 10 VDC Bad Less than 9 VDC or more than 16 VDC Antenna voltage DC power OK 39 42 VDC Low 37 39 VDC Bad Less than 37 VDC Status Message Description SYSTEM DC OK 12 3 PRESS TO CONTINUE ANTENNA DC OK 41 0 PRESS TO CONTINUE ...

Страница 42: ...ers on the interface box display Follow the steps below to display the system information 1 Press MENUS until the display shows DIAGNOSTICS 2 Press CHANGE until the display shows DIAGNOSTICS YES 3 Press ACCEPT to enter the Diagnostics menu DIAGNOSTICS NO NEXT MENU CHANGE DIAGNOSTICS YES CHANGE ACCEPT ENTERING DIAGNOSTICS SYSTEM RESET NO NEXT MENU CHANGE ...

Страница 43: ... display shows SHOW SYS INFO 5 Press CHANGE until the display shows SHOW SYS INFO YES 6 Press ACCEPT to begin viewing the system information 7 Press MENUS to scroll through the list SHOW SYS INFO NO NEXT MENU CHANGE SHOW SYS INFO YES CHANGE ACCEPT KVH INDUSTRIES PRESS TO CONTINUE ...

Страница 44: ...01234 it was built in December 2006 Information Message Description Model of TracVision antenna M3 Version of antenna main software Version of antenna RF software Version of antenna motor controller software Version of interface box software Serial number of antenna Serial number of interface box TRACVISION M3 PRESS TO CONTINUE SYS SW 1 2 PRESS TO CONTINUE RF SW 1 3 PRESS TO CONTINUE MOTOR SW 1 4 ...

Страница 45: ... you to switch from automatic to manual switching you can also switch back to automatic switching using this same menu function NOTE This function is normally used by technicians for troubleshooting purposes only Follow the steps below to change the satellite switching mode 1 Press MENUS until the display shows DIAGNOSTICS 2 Press CHANGE until the display shows DIAGNOSTICS YES 3 Press ACCEPT to en...

Страница 46: ...s MENUS until the display shows SAT SWITCH 5 Press CHANGE until the display shows the desired satellite switching mode AUTO or MANUAL 6 Press ACCEPT SYSTEM RESET NO NEXT MENU CHANGE SAT SWITCH AUTO NEXT MENU CHANGE SAT SWITCH MANUAL CHANGE ACCEPT SAT SWITCH MANUAL ...

Страница 47: ...f you ever replace a gyro or circuit board in your antenna you will need to recalibrate the gyros for the new part Follow the steps below to calibrate the gyros 1 Press MENUS until the display shows DIAGNOSTICS 2 Press CHANGE until the display shows DIAGNOSTICS YES 3 Press ACCEPT to enter the Diagnostics menu Calibrate the gyros only if directed by KVH Technical Support and only while the vessel i...

Страница 48: ...7 Verify that the azimuth AZ and elevation EL gyros both pass If either gyro does not pass retry the calibration If it continues to fail please seek technical support see Technical Support on page 57 8 Once the gyros are calibrated the antenna restarts SYSTEM RESET NO NEXT MENU CHANGE CAL GYRO NO CHANGE ACCEPT CAL GYRO YES CHANGE ACCEPT CALIBRATING GYRO AZ EL CALIBRATION COMPLETE AZ PASS EL PASS ...

Страница 49: ...hanges For this reason the interface box allows you to change any satellite parameter stored in the antenna s memory Follow the steps below to change a tracking parameter for an installed satellite 1 Press MENUS until the display shows DIAGNOSTICS 2 Press CHANGE until the display shows DIAGNOSTICS YES 3 Press ACCEPT to enter the Diagnostics menu Change tracking parameters only if directed by KVH T...

Страница 50: ...s CHANGE until the display shows TRACKING PARAMS YES 6 Press ACCEPT 7 Press CHANGE until the display shows the satellite you need to modify ENTERING DIAGNOSTICS SYSTEM RESET NO NEXT MENU CHANGE TRACKING PARAMS NO NEXT MENU CHANGE TRACKING PARAMS YES CHANGE ACCEPT CALIBRATING GYRO AZ EL SATELLITE ASTRA1 CHANGE ACCEPT ...

Страница 51: ... until the display shows the polarization you need to modify Horizontal or Vertical 10 Press ACCEPT 11 Press CHANGE until the display shows the band you need to modify High or Low 12 Press ACCEPT POLARIZATION HORIZ CHANGE ACCEPT BAND HIGH CHANGE ACCEPT FREQUENCY 12345 NEXT PARAM CHANGE ...

Страница 52: ... parameter to the new setting 16 Press MENUS until the display shows DONE 17 Press ACCEPT to save your changes or press MENUS to repeat steps 13 16 to correct a mistake Parameter Possible Settings 10700 12700 MHz 10000 45000 kilosymbols per second 1 2 2 3 3 4 5 6 6 7 or 7 8 0x0000 0xffff hexadecimal FREQUENCY 12345 NEXT PARAM CHANGE SYMBOL RATE 12345 NEXT PARAM CHANGE FEC CODE 5 6 NEXT PARAM CHANG...

Страница 53: ...ur local authorized TracVision dealer or distributor You can find an authorized technician near you by visiting our website at www kvh com wheretogetservice If you need help finding an authorized technician please contact KVH Technical Support Please have your antenna and interface box serial numbers handy before you call You can get these serial numbers from the interface box see Viewing System I...

Страница 54: ... wash the exterior of the antenna dome with fresh water and mild detergent Avoid harsh cleansers and volatile solvents such as acetone and do not spray the dome directly with high pressure water If you wish to paint the dome use only non metallic automotive paint without a primer coat Any paint that contains metal will block satellite signals and impair reception ...

Страница 55: ...er s Guide 59 Appendix A Wiring Diagram Appendix A Wiring Diagram This appendix provides a basic receiver wiring diagram For detailed installation instructions refer to the Installation Guide Contents Wiring Diagram 61 ...

Страница 56: ...sion M3 User s Guide 61 Appendix A Wiring Diagram Wiring Diagram To Antenna SATELLITE IN OUT TO TV TV ANT CABLE IN AUDIO VIDEO S VIDEO PHONE JACK R L SATELLITE IN Satellite TV Receiver Interface Box Not Used ...

Страница 57: ... M3 User s Guide 63 Appendix B Menus Quick Reference Guide Appendix B Menus Quick Reference Guide This appendix provides a quick reference guide to the interface box menu structure Contents Interface Box Menus 65 ...

Страница 58: ...UAL Calibrate antenna gyros Change satellite tracking parameters DIAGNOSTICS NO NEXT MENU CHANGE SYSTEM RESET NO NEXT MENU CHANGE RUN TEST NO NEXT MENU CHANGE SHOW SYS INFO NO NEXT MENU CHANGE SAT SWITCH AUTO NEXT MENU CHANGE CAL GYRO NO NEXT MENU CHANGE TRACKING PARAMS NO NEXT MENU CHANGE BRIGHTNESS HIGH NEXT MENU CHANGE LAT LONG 41N 071W NEXT MENU CHANGE Press xEXIT at any time to exit menu ...

Страница 59: ... if necessary The TracVision antenna includes a library of common satellites that you can choose from without any programming required You can find a list of these satellites in Selecting Satellites to Track on page 27 If the satellite you wish to track is not included in this list then follow the instructions in this appendix Contents Connecting a Laptop to the Antenna 69 Programming Your User De...

Страница 60: ... of HyperTerminal Enter commands in the wizard s Antenna Comms window You do not need to flash the antenna to enter commands 1 Turn off the TracVision antenna 2 Using a PC serial data cable connect your laptop to the DB9 Maintenance port on the back of the interface box NOTE If your computer does not have a DB9 serial COM port you can use the USB to RS232 adapter manufactured by IOGear IOGear part...

Страница 61: ...rs on the screen as you type set up HyperTerminal to echo typed characters Select Properties from the File menu select ASCII Setup at the Settings tab then select Echo typed characters locally at the ASCII Setup window 4 Turn on the TracVision antenna Data should soon be scrolling in your HyperTerminal window If no data appears check your connections and make sure you re using the correct COM port...

Страница 62: ...bol rate FEC code Network ID Decoder type NOTE You can find this information on the web at www lyngsat com or www satcodx com neither website is affiliated with KVH To program this information into the antenna enter the following commands via Windows HyperTerminal see Connecting a Laptop to the Antenna on page 69 1 Type HALT then press Enter 2 Type the following SATCONFIG command then press Enter ...

Страница 63: ...teps in Selecting Satellites to Track on page 27 to select your new USER A or USER B satellite Field Description X User defined satellite stored in antenna library 996W User A 997W User B E Frequency MHz 00000 or 10700 12700 F Symbol rate kilosymbols per second 10000 45000 G FEC code 12 23 34 56 67 or 78 H Network ID hexadecimal 0x I Polarization V vertical H horizontal J LNB down conversion frequ...

Страница 64: ...nna via your HyperTerminal connection HALT SATCONFIG 996W 7 W 3 L DEBUGON SATCONFIG 996W 11966 27500 34 0x0800 H H 3 SATCONFIG 996W 11823 27500 34 0x0800 V H 3 SATCONFIG 996W 00000 27500 34 0x0000 V L 3 SATCONFIG 996W 00000 27500 34 0x0000 H L 3 DEBUGOFF ZAP Transponder Data Value Horizontal High Frequency 11 966 GHz Symbol rate 27500 FEC code 3 4 Network ID 2048 dec 0x0800 Vertical High Frequency...

Страница 65: ...ries Inc TVM3DX_Linear_UsersG_Cvr KVH Industries Inc 50 Enterprise Center Middletown RI 02842 5279 U S A Phone 1 401 847 3327 Fax 1 401 849 0045 E mail info kvh com KVH Europe A S Kokkedal Industripark 2B 2980 Kokkedal Denmark Phone 45 45 160 180 Fax 45 45 160 181 E mail info kvh dk www kvh com ...

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