Satellite Frequency Data Changed
If some channels work, while one or more other channels do not,
or the antenna cannot find the satellite, the selected satellite’s
frequency data may have changed. To update this frequency
data, refer to
“Updating Satellite Frequency Data” on page 74.
Incorrect or Loose RF Connectors
As part of preventive maintenance (described in
Section 5.2,
“Preventive Maintenance,” on page 95
) KVH recommends checking
the antenna unit’s cable connections. A loose RF connector can
reduce the signal quality. In addition, if you are unable to switch
satellites using your receiver’s remote, make sure that your
receiver’s RF cable is connected to the antenna’s RF1 connector
(see
Section 2.3, “Connecting the Receiver(s),” on page 31
).
Type of Multiswitch Used
An active (not passive) multiswitch must always be used to
connect the TracVision G8 system to multiple receivers. Refer to
Section 2.3, “Connecting the Receiver(s),” on page 31
for directions
on proper multiswitch/multiple receiver cabling.
4.3
Receiver Troubleshooting
The receiver that was provided with your satellite television
service may also be the cause of less-than-ideal operation. First
check the receiver’s configuration to ensure it is set up for the
desired programming. In the case of a faulty receiver, refer to
your receiver’s user manual for service and warranty
information. If the receiver is both configured properly and fully
functional, contact your local KVH dealer or service center for
assistance.
4.4
Antenna Gyro and LNB Faults
Section 5, “Maintenance,”
provides detailed instructions for
authorized service personnel who may be required to replace one
of the antenna gyros or the LNB.
Troubleshooting
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